(was UK Fuel Cards Ltd until 2013 merge)Responsibilities Include:Supervising the sale of Fuel Card Accounts by the Sales Team.Recruitment & Selection - Interviewing, Hosting & Presenting selection days.Sales Strategy.Staff Motivation.Incentive design & management.Compliance (e.g. mis-selling, data protection).Staff disciplinary issues.Performance Management.Reviewing Poor Credit / Deposit Situations.Sales Coaching.Identifying Training needs within the company.Delivering regular training sessions to all staff.Evaluating the Effects of Training on performances.Designing & Delivering Sales Training for our Berwick office.Projects• Deposit Account Team start-up phase in Burnley Office.• Designing new Sales & Customer Maintenance Training bespoke to the industry.• Full Design & Implementation of Comprehensive PowerPoint based Call Structure Interface tailored to our products and including learning material and industry information.• Full review & re-design of the Induction Process and Training.• Design & Implementation of Quality Control Procedures.• Designing BTEC accredited Contact Centre Skill Training with Burnley College.• Implementation of Sales Apprenticeship Programme working with Burnley College.

Resposibilities included:Creating telemarketing campaigns.Contacting Businesses to sell fuel card accounts.Monitoring & Maintaining existing customer usage.Negotiating prices and maintaining profits.Ensure sales targets were hit and exceeded.