Joshua Quint Email & Phone Number

Irvine, California, Us

Atlanta, Ga, Us

As a member of the Enterprise Architecture team, I drove the creation of design guidelines and processes to ensure infrastructure designs were aligned with best practices and delivered maximum business value. I coordinated and directed a team of off-shore architects. Implemented agile design processes, reducing architectural design timeframes resulting in faster delivery times and increased flexibility to respond to changing business needs. Overall, my leadership and expertise played a crucial role in transforming the organization's infrastructure to serve the needs of the business better and position it for future growth and success.

Elk Grove Village, Illinois, Us

As a senior leader in the Technical Solutions Organization, I coordinated with other senior executives to develop and operationalize company strategy. I successfully managed the transition of several key leadership positions, ensuring smooth operations and minimal disruption.Recognizing key deficiencies in customer-oriented operations, I collaborated with Product and Customer Experience teams to address these issues. I mentored technical leaders in business processes and metrics, reducing unnecessary metricsI coordinated the transition from KPI goals to an OKR framework resulting in an increase in productivity and alignment. I also spearheaded cross-department process optimization, resulting an overall increase in eNPS. Overall, my leadership and expertise led to improved operations and alignment within the Technical Solutions Organization, resulting in increased productivity and customer satisfaction.

Elk Grove Village, Illinois, Us

As the leader of Cloud Architecture, Engineering, and Consulting teams at Deft after its acquisition of Turing group, I transformed the initial AWS-focused practice to multiple vendors, increasing capability by 200%. I united and restructured professional services teams post-merger, overseeing 150 customer environments with a more customer-focused delivery model.Collaborating with cross-functional leaders, I improved processes between teams and built client partnerships through seamless support. I implemented a cross-training program for front-line support teams, reducing support load on cloud engineering teams by 30%. I supported a positive team culture resulting in 0% unwanted attrition for the duration of the role.As a result of my leadership, I was voted the top manager by an employee satisfaction survey, scoring 100 eNPS in two of three teams 1-year post-merger. I also partnered with a new sales team to retrain and develop new sales processes,Overall, my leadership and expertise resulted in the successful transformation of the cloud practice and professional services teams, resulting in increased productivity and customer satisfaction.

Chicago, Il, Us

As a key member of an organic growth startup, reporting directly to the CTO, I played a crucial role in developing business processes and practice methods that led to achieving the rigorous AWS Audited Managed Service Partner accolade.I established and grew a diverse AWS professional services team through external hires, internal training, and promotions, increasing the team from 2 engineers to 12 architects and engineers. I mentored team members and set up training programs that achieved 100% coverage of AWS Professional certifications within the team.I maximized operational effectiveness, encouraged repeatability, and standardized infrastructure projects by adopting and leading automation and development-driven working strategies. I increased the client partnership portfolio by 4x, delivering quality customer service by managing the client journey with pre-sales, onboarding, and continual assistance.I also drove growth by assisting the business development team, and increasing professional services revenue. As a result of my contributions, I was promoted following the company's acquisition by Deft in 2017.Overall, my leadership and expertise led to the growth and success of the startup, including the achievement of the AWS Audited Managed Service Partner accolade and increased revenue.

San Antonio, Texas, Us

I demonstrated exceptional customer-facing skills, providing both escalation support for Level 1 administrators and direct-to-customer support on complex cases. I was able to effectively listen to customers and demonstrate my understanding of their challenges, resulting in increased client engagement.My record of collaboration with colleagues and clients earned me an invitation to join the Management Incubator Program within just four months of starting in the role. This highlights my strong communication and interpersonal skills, as well as my ability to work collaboratively with others towards common goals.Overall, my experience showcases my ability to effectively communicate with customers and colleagues, as well as my strong problem-solving and collaboration skills.

Bemidji, Mn, Us

I was promoted to the primary systems administrator for all website and web application servers for a regional ISP. In this role, I was responsible for a range of activities, including:Designing and maintaining systems used by internal teams to serve customer-facing applicationsLeading the approval, procurement, and installation of hardwarePartnering with the Development team and end-users to define requirements and select appropriate technologyThese experiences highlight my strong skills in DevOps, Linux, and System Administration. I am well-versed in designing and maintaining systems, as well as leading procurement and installation activities. Additionally, my ability to work collaboratively with cross-functional teams, including Development and end-users, is a testament to my strong communication and interpersonal skills.Overall, I believe that my experience in this role has equipped me with transferable skills that are valuable in a range of technical roles, particularly those related to DevOps, Linux, and system administration.

Bemidji, Mn, Us

Imba, Business Administration And Management, General

Certificate Of Diploma, Network Support