Supervised a team of 60 staff members, providing leadership, training, and guidancePrepared and analyzed financial reports, making data-driven decisions to improve profitabilityResponsible for maintaining compliance with industry regulations, health and safety standards, andcompany policiesManaged inventory levels, reducing waste and improving cost efficiencyOversaw and coordinated event logistics for corporate and private eventsSuccessfully established a 4.7-star business rating by maximizing team knowledge and productivitythrough developing and executing effective training practices while monitoring and directing employeesin application of best practices and regulatory protocolsContributed to initiatives that lead to a 12% increase in sales, $8.1m in 2022 to $9m in 2023 gross annualsalesAddressed customer concerns, resolving issues promptly and maintaining a positive atmosphereMaintained optimal staffing levels by tracking vacancies , initiating recruitment, and interview process toidentify qualified candidates

Planned and executed a wide range of corporate and private events.Collaborated with clients to understand event objectives, themes, and requirements.Developed event concepts, budgets, and timelines to ensure smooth execution.Coordinated with vendors, suppliers, and venues to secure necessary resources.Oversaw on-site event operations, ensuring all aspects run smoothly.

Led overall business operations, overseeing a team of 25 staff members and driving operational excellence.Implemented strategies that led to an increase in revenue.Developed and executed cost-saving initiatives, resulting in reduction in operational expenses.Fostered a positive work environment, promoting teamwork, communication, and employee development.Oversaw cleanliness and hygiene company and industry standards.Cultivated strong customer relationships, addressing feedback and ensuring customer satisfaction.Handled administrative tasks such as end-of-day reporting, payroll and scheduling.

Assisted in managing daily operations, including staff scheduling, training, and customer service.Oversaw inventory management, reducing stock shortages by implementing a more efficient system.Supported the general manager in strategic planning and decision-making.Developed and implemented training programs, resulting in improved staff performance and service quality.Collaborated with suppliers to negotiate favorable terms, reducing procurement costs.Handled administrative tasks such as end-of-day reporting, payroll and scheduling.Conducted regular audits to ensure compliance with company standards.

Provides phone and remote support to VIPs and general users in the areas of financial systems support, system anomalies, email, UFMS, Momentum applications developed or deployed under this contractor or predecessors.Serves as the first point of contact for troubleshooting and resolving issues in UFMS (Unified Financial Management System) and AMS (Asset Management System to include Maximo and Momentum).Manages open trouble tickets in HP Service Manager and escalates tickets as appropriate from incident through resolution, unless ticket must be escalated to out of scope.Review and complete required information for resolution, systematic procedure to search for and document solutions, testing and approval of patches.Ensure appropriate support procedures are followed at all sites, obtain feedback from government personnel/supervisors, subject matter experts and propose actions for improvement when appropriate.Instill a continuous improvement mindset to drive best-practice support processes.Ability to work within a high performance team comprised of functional and application support developers.