Hello everyone! I'm Joseph, a certified Computer Architecture andTroubleshooting Security professional with demonstrated capacity to implementsecurity policies, principles, and practices in support of IT service delivery.As a detail-oriented individual with a passion for excellence, I am adept atdefining vision in compliance with up-to-date industry standards and guidelineswhile formulating result-oriented IT program strategies and system developmentroadmaps.My expertise lies in risk assessment & mitigation, strategic & tacticalinfrastructure planning, workflow & ticket management systems, systemdocumentation & reporting, and process & operations optimization. What makesme stand out is my stellar record of success in pinpointing and troubleshootinghardware-software issues by utilizing the latest technological platforms.Throughout my career, I have remained a resourceful and results-drivenprofessional with a record of administering enterprise architecture andoverseeing business services, processes, and practices in support of best ITservice delivery.My demonstrated success in employing a consultation approach while providingIT expertise to key stakeholders in support of technology necessities is secondto none. My ability to manage IT databases to improve performance, ensuresafety, and retain data integrity has been well appreciated over the years.I’m also known for exercising immaculate management talents to lead and developcross-functional teams to meet and surpass all quotas while serving in a fast-paced, competitive, and dynamic environment.I believe that my experience and progressive career path will be helpful inachieving the main objectives of your organization. I am looking for newchallenges and opportunities to employ my technical skills and experiences ata higher strategic level. With the aforementioned abilities, I am confidentthat I will be the best match for the needs of your company. Should you haveany further questions, please do not hesitate in reaching out to me atmrjvitale@outlook.com
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It ManagerCitymd Urgent Care Facility Oct 2019 - Sep 2020East Meadow, New York, United StatesWhile acting as IT Manager for CityMD Urgent Care Facility, my day-to-dayresponsibilities were to lead help desk staff, create accounts, and coordinateon SOPs/documentation while delivering proactive support to the Help DeskManager. By managing a high-performing team comprised of 12 IT support staffmembers, I improved IT infrastructure and achieve set performance metrics. Iwas also responsible for optimizing the efficiency of inventory management anddeployment operations with the implementation of the asset management systemSnipe-IT. My exceptional managerial skills empowered me to effectively manageIT procurement operations targeted toward streamlining IT support services. Bydelivering top-notch customer support through the new Service Now ticketingsystem, I drove client retention.Some of my key accomplishments associated with this job role include: Slashed the number of pending tickets from 1K+ to 100’s by identifyingprocess gaps and employing corrective measures. Spearheaded successful transition of 3K+ users to remote work due toCOVID-19 under two medical umbrellas across 600 locations by craftingand integrating standard operating procedures (SOPs). Revamped internal communications, logistics, and technicians’ workflowaimed at driving average issue resolution support time from three weeksto two/three days. Enabled first three-site deployment of hybrid brand offices for Summit-CityMD in the established time frame of 36 hours by leading three teamsof four technicians.
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Technical LeadCitymd Urgent Care Facility Jan 2016 - Oct 2019East Meadow, New York, United StatesDuring my tenure as a Technical Lead in CityMD Urgent Care Facility, I havefinalized multiple tasks related to administering Windows-based computers,including remote control, patch management, network protection, andtroubleshooting with the deployment of System Center Configuration Manager atall branch office sites. By creating documentation functioning as thefoundation for a company-wide knowledge base, I improved the professionalcompetencies of newly hired employees and boosted the overall productivity.My signature achievements were the following:Restructured Active Directory structure for the large company whileensuring uninterrupted end-user experience. Led successful migration from G-Suite to Office 365 and updated serversas well as implemented iDrac and SCCM. Installed, configured, and enabled support for equipment such as routers,switches, firmware, proxy servers, DNS, and DHCP while designing andinstalling cutting-edge network solutions.
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System & Network EngineerKing Kullen Grocery Co., Inc Oct 2014 - Jan 2016Bethpage, New York, United StatesAs a System & Network Engineer at King Kullen Grocery Co., Inc, I wasresponsible for tracking and monitoring the day-to-day performance of supportstaff. I was also tasked with ensuring effective management systemimplementation by documenting detailed procedures and guidelines. Bycoordinating with outside vendors along with the in-house development team, Iperformed hardware/software purchases, product services, and support.The following are my renowned contributions: Augmented network system performance and infrastructure through in-house/outsourced software solutions. Revamped vendor management process by creating servers in closecollaboration with multiple teams ranging from in-house softwaredevelopers to the QA team. Fortified, secured, and optimized operations by overseeing all aspectsof installation, configuration, and integration of systems/networkinfrastructure.
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Computer Network ConsultantSecure End Solution, Inc Mar 2011 - Feb 2014Garden City, New York, United StatesFor Secure End Solution, Inc, I performed as a Computer & Network Consultant,and my responsibilities included resolving infrastructure discrepancies andissues for equipment/software while maintaining IT infrastructuredocumentation. I was also tasked with transitioning network infrastructurefrom CAT5 to CAT6 to streamline workflows. By administering organizationalalerts, I sourced and leveraged technical improvement opportunitiesBelow are my notable accomplishments: Identified functional specifications for systems by analyzing systemtechniques and consulting with users. Pinpointed and resolved technical issues for customers in a timely mannerby conducting deep-rooted analysis.Additional Experience:I also have some additional experience as a Computer & Network Consultant atSecure End Solution, Inc., as a Production Supervisory & QA Specialist forRenaissance Technologies, and as a Client Service Technology Specialist atMolloy College. These were all great opportunities for me to accelerate mycareer growth.
Joseph Vitale Education Details
Frequently Asked Questions about Joseph Vitale
What is Joseph Vitale's role at the current company?
Joseph Vitale's current role is Cyber Security | IT Management | Cloud Network Engineering | IT Project Management | KPIs & SLA Compliance | IT Technical Support Management | Team Leadership & Development | Cross-functional Collaboration.
What schools did Joseph Vitale attend?
Joseph Vitale attended The Ohio State University, Nassau Community College.
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Joseph Vitale
Dearborn Heights, Mi -
Joseph Vitale
Auburn, Ny5senecafederal.com, savannahbankny.com, senecasavings.com, senecasavings.com, senecasavings.com4 +131524XXXXX
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Joseph Vitale
Whitestown, In6marsden.com, phoenix.edu, redlobster.com, aol.com, rcn.com, gaylor.com10 +131748XXXXX
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Joseph Vitale
Podcast Production And Marketing Associate At Trg Media | M.A. Graduate From Georgetown University, Walsh School Of Foreign ServiceWashington, Dc
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