Mark Cruz Email & Phone Number

Texas, United States

Richardson, Texas, United States

Irving, Texas

Project North (Divesture of Verizon's local wire line residential and small business operations in 14 states to Frontier)Responsible for communicating requirements, planning, estimation, execution, daily and weekly status reports, and escalations across a multi-million dollar data warehousing project associated with Verizon's spin-off to FrontierEWM Executive Dashboard (A single repository providing executive level metrics across multiple LOBs)Monitored and tracked project milestonesCommunicated status reports to management and key stake holdersCoordinated efforts to ensure requirements were met to client satisfactionEnterprise Data WarehouseIntroduced processes to enhance daily BAU work flow and overall project flowConducted audits to ensure project documentation and processes were in compliance

Implemented processes to manage the development of site design and internet marketingPM the design and implementation of site design to include client requirements, graphic design, web development and internet marketingImplemented processes to manage resources globally using web based project management toolsEstablish rapport with new clients and maintain existing accountsIdentify and research local businesses to determine pre-approach Provide solutions through assessment and comprehension of client needsNegotiate contract pricing leading to positive pricing

Gathered project development data from project teams, communicated and presented weekly and monthly status reports to stakeholders and sponsors. Team focal point for policy & procedures, prepared documentation, reports and publications for project team and management, tracked and maintained departmental hardware and software budget for a 12 TB Data Warehouse.Provided technical phone and local support for the Data Warehouse group and internal Business Intelligence users involving network, hardware, application and operating systems (Windows 2000/XP Professional/NT/Server 2000). Maintained strong vendor relationships, leading to favorable pricing and discounts. Lead vendor efforts based off of Time & Materials, Maintenance & Support agreements.Monitored and tracked scheduled project tasks(Excel and MS Project) Managed and coordinated the logistics, timing, duration, strategy and execution of hardware and software installation with vendors and internal personnel. Procurement of hardware and software based on ROI analysis.

Managed the installation of fire and security alarm systems. Ensured compliance with city and state regulations. Coordinated and scheduled daily operations to meet company goals and budget. Assisted in engineering and planning. Coordinated with vendors and customers to ensure timely and efficient completion of each project. Investigated and troubleshot errors to ensure proper protection for customers.Interviewed, trained, supervised and evaluated performance of two, three-man crews to ensure compliance of state fire and security regulations while keeping productivity and company guidelines.

Managed the installation process of fire alarm systems from builder blue printsCoordinated with contractors, vendors and customers to make certain that objectives were met in a timely manner. Produced estimates, procured necessary equipment, managed accounts and ensured quality in every installation

Supervised daily operations for the Research Department for the largest Bank One processing center in Texas. Supervised timely retrieval of customer account information. Compiled and reported daily productivity to national headquarters in Ohio. Supervised second and third shift mail distribution. Ensured timely delivery of 1+ million pieces of mail to Bank One customers, managers and staff. Screened, interviewed, hired and supervised a staff of two Unit Leaders and 22 personnel to ensure productivity and compliance with company guidelines. Provided ongoing training to develop team members for career advancement.Controlled payroll costs to comply with departmental budget

Head Quaters Support Battalion, Honorable Discharge