Keith Dixon Email & Phone Number

Department of Energy’s Kansas City National Security Campus managed and operated by Honeywell FM&TDuties: Supervise a team of direct reports, interview, coach, train, conduct one on ones, monitor employees progress. Lead several successful projects across multiples KCNSC sites.Responsibilities & Duties- Establish and successfully manage relationships with Employees.- Ensure security protocol compliance for department.- Analyze data as it relates to delivery metrics to determine misses and resolution.- Maintained processes for Sensitive matters- Coach and develop for growth and succession. Maintained regular one on ones.- Interview and onboard new hires.- Create knowledge shares and share processes with other departments to help grow their knowledge base.- Work closely with analysts to develop software, programs, and metrics.- Act as liaison and a first line of contact while projects are being completed.- Report and escalate issues to help desk and upper management.- Maintain constant review of tasks and statuses.- Oversee direct reports in Transportation and Receiving departments simultaneously.- Continuous improvement, refine work instructions as needed and maintain cross-training goals.- Many more duties (not listed).Achievements- Improved drop bay coverage which improved delivery times and reduced misplaced items.- Completed 6 Sigma Green Belt, which created 21 process improvements.- Developed and expanded outbuilding deliveries to other KCNSC sites.- Improved overall Transportation delivery metrics and interdepartmental relations. - Improved processes in the Receiving department like Return Material Control Center, scanning items for tech security, employee vacations and more.- Lead a team in creating and implementing the process for handling of Sensitive material for other KCNSC sites.- Created the process and lead the project for implementation of Hazardous material movement to Building 23.- More accomplishments (not listed).

Kansas City Alumni Chapter

Reclamation Director for the Middle Western Province. Kappa Alpha Psi is a community service and social organization. In this role, I oversee Reclamation Directors in each city in the Middle Western province. Our objective is to reengage the membership body, particularly inactive members and retain them.

Kansas City Area

Metro Organization for Racial and Economic Equity (MORE²)May 2010 – CurrentPresident (Board Position)organization representing different faith traditions, cultural backgrounds, races, and economic means. The organization is combined of over thirty congregations and many individual members. We are united in our commitment to transforming our communities, building the Kansas City area up. Many of our contributors include the Kaufman Foundation, Rockefeller Foundation and many more.Responsibilities & Duties Responsible for receipts of over $500,000 in grants, membership fees and contributions. Train and lead staff and Board members Ensure compliance with Grant stipulations and allocated resources. Partner with policy makers and legislators. Growing community relations Formed alliance with other community leaders. Created working relationships with local media outlets. Trained and developed community leaders and churches for community involvement. Worked to affect positive change in Housing, Voter engagement, Education. Criminal Justice reform, Work and Transportation and Immigration policies.AchievementsAs an organization we Ensured a new bus route in South KC Assisted with passage of Exoneree Compensation Bill in Kansas. Registered hundreds of voters in lower income census tracks all over the metro. Ensured funding of a Conviction Integrity Unit in Wyandotte Co Worked collaboratively with city government to combat food desert in inner city KCK Won Question One, Healthy Homes, Rental Housing Inspections on the ballot in KCMO. Saved KCPS from complete dismantling and eventual charter school system mandate. Passed Missouri State Statute to eliminate the lifetime ban on food stamps for people with convictions. Much more

Shawnee, Ks

Position was furloughed due to the COVID 19 impact and subsequent company merger.The Implementation Team is a team of subject matter experts and project leaders that welcomes clients to DataFile Technologies and leads them through the onboarding experience through to production. I provide solutions and answers related to clients' Release of Information (ROI), eFile, and Prior Authorization workflows by connecting to multiple healthcare data systems. I oversee this process and work as a liaison between the clients and our staff until the implementation goes live.Responsibilities & Duties- Establish and successfully manage relationships with clients as assigned.- Ensure HIPAA compliance.- Analyze customer's business processes and determine best fit with the product.- Perform and lead the setup, configuration, and testing of customer instances to ensure proper functionality.- Coordinate internal resources and third parties/vendors for the flawless execution of projects.- Train clients on the product and the appropriate process to fit their needs.- Assist the data conversion team in planning a data migration strategy, as well as coordinating with the customer and Data Conversion Team to review the converted data.- Act as liaison and a first line of contact before tasks are handed to development.- Report and escalate issues to Project Manager or supervisor as needed.- Maintain constant review of tasks and statuses.- Work with the Project manager to manage changes to the project schedule and project scope.- Provide customer support until the implementation has been completed and the customer is transitioned to the Customer Support Team.Achievements- Provide input and recommendations for improvements for internal processes to provide efficiency and effectiveness.- Assist other Muni-Link teams on implementations or projects as appropriate with supervisor's approval.- Help report and maintain feature requests.- Assist with product testing when necessary.

Kansas City, Missouri

Duties: Oversee Bankcard, Commercial card and Health Services employees. Manage to compliance and regulation requirements. Coach and develop employees. Optimize resources for significant improvements. - Maintained client/customer relationships. - Train Quality Assurance- Coach, develop and mentor employees and Utility reps (team leads). - Train and develop new supervisors - Meet with direct reports during one on ones.- Utilize corporate resources and personal experience to make executive decisions for the department which would have a positive impact on the company overall. - Schedule and conduct interviews for prospective employees, team leads and supervisors. - Oversee commercial card collections dept. - Create incentives for encouragement of the staff. - Oversee legal and attorney correspondence and procedures. - Introduced methods in monitoring and coaching to key performance indicators. Helped to further develop policy and procedure promote development, growth, involvement, and recognition of employees. Initiated workshops for talk offs and overcoming objectives. I utilized sales principles in which the objective is to receive a payment over the phone. Helped to create an environment that is conducive to innovation, positive thinking and career growth and many more tasks.Achievements: - Created coaching document that acknowledges and strengths and identified areas of growth.- Took the entire department to optimal level of performance by decreasing idle time and other obstacles.- Managed to reduce negative morale while managing to volatile personalities among a few employees.- Worked to reduce gross charge off in both commercial and consumer credit.

Duties: Supervised workers in a large restaurant establishment. Stocked, stored, Cooked, inventory, recorded product, rotated stock, controlled product intake and output, cash control, etc