Keith Schultz Email and Phone Number
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Welcome in! and thank you for taking the time to read my LinkedIn profile. I'm Keith and over the last 27 years of my life I have lived retail, customer service, operations, training, process improvement, and employee development. This life has made me into an effective leader and team builder. I want the keys to the castle so I can turn it into a kingdom.I go to work for two reasons, to provide for my family, and to help others. Over the years I have had the pleasure of working under many great leaders who have taught me so much. At the same time, occasionally running into bad ones who I have learned from equally as well. But just as my background quote references, don’t judge people by their failures, but only by their dreams. People don’t always know what to do or how to do it until they have lived it. That’s why it is so important to be available to help others learn how to handle complex tasks, how to navigate challenging conversations, and how to effectively be a decision maker who can lead others. That is my passion. I share my knowledge and experience with the leaders of tomorrow. I want to help people and do. I look for ways to make something that works well, work better. Stores, companies, operations, processes, and people alike. I've had the pleasure of promoting and developing dozens of today's leaders. My customer and employee satisfaction scores have led companies in both big box and boutique retailers year after year, after year. Continuous improvement is a strong part of my methodology. Every day I strive to make my good better and my better the best. I don't settle. When you're doing well, why can't you do better?I feel it is important to be passionate about what you do as much as who you do it for. I want to finish my career with an organization or individual that believes in its people, listens to them, and values them. One that is trusting, forward thinking, and excited for the future. One that values the word "team" more than the word "I". One that does not tolerate the ever growing “quiet-quitting” culture we are faced with today. Accountability and results matter. Differences should be valued. One that understands that the quality of life is as important if not greater than one’s salary. One that sees through the eyes of the customer.I want the people I lead to come to work happy and leave happier. I try to instill in my employees that the way you do anything is the way you do everything. Retail has been my industry for years but people have truly been my field, and it has been an absolute pleasure to serve them.
Ace Hardware Corporation
View- Website:
- acehardware.com
- Employees:
- 17524
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Ace Hardware CorporationAurora, Il, Us
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Store ManagerAce Hardware Corporation Jan 2023 - PresentOak Brook, Illinois, Us
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Store Manager IiFollett Higher Education Jan 2020 - Jan 2023Westchester, Illinois, UsI was in charge of operations at the Wheaton College Campus Store. I worked for Follett Higher Education and represented Wheaton College as the store manager of a beautiful space located in the center of campus in the Student Service Building on the first floor.Some things you might have seen me do if you stopped by:-Delivering outstanding customer service to EVERY customer by welcoming them in, determining their needs, offering solutions, and building a relationship with that customer. You may only be a student for a few years, but you are an alumni for life!-Course material sourcing and management. This includes obtaining textbook and supply information from faculty or department coordinators, accurately forecasting upcoming term sales, course material procurement before and after Rush periods, and online order fulfillment including book rentals, digital course materials, and courseware. -Assisting my general merchandise buying team by alerting them of top sellers, out of stocks, or upcoming school events and happenings. I then receive the merchandise they provide and display it in a manner that will encourage sell thru and limit daily maintenance. -Hiring, performance management, and any store-managed human resource functions.-Asset Protection, Inventory Management, Receiving, the boring not so fun but totally necessary things managers do at every store location. In other words, I actively enhanced customer satisfaction, met sales and profitability goals, managed store operations, and developed staff. I also helped grow the business through interfacing and relationship building with customers, faculty, staff, administrators, vendors, and the home office. I acted as both a customer and provider to ensure the most knowledge can be provided and the best possible outcome reached. -
Freshwater Aquatic Operations ManagerApet, Incorporated Oct 2019 - Jan 2020I manage all aspects of the freshwater aquatics divison of Apet's innovative facility which thrives on more than 30 years of research, planning, and collective experience from industry experts. This facility prides itself on its ability to achieve optimal water, air, and environmental conditions for all animals. I facilitate production by ensuring that the needs of all freshwater livestock are being met. This is done through daily meticulous care of the fish themselves and maintenace of the equipment used to care for them. This care is also met with the help of a dozen team members of whom I oversee and direct. I educate my staff and develop their unique skill-sets so all facets of the 100,000 plus gallon facility and warehouse are operating at an optimum level 24/7.
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Account ManagerApet, Incorporated Apr 2019 - Oct 2019I brought my successful customer relationship building and retention to the country's second largest distributor of tropical fish, small animals, birds, reptiles, and dry & frozen goods. After spending over 30 years in the hobby personally and over 10 years in pet retail management I took on the role as an account manager directly responsible for independent pet stores across the county.I utilize constant contact and meticulous product scrutiny to ensure my customers only receive the best for their stores. I drive add-on sales through recommendations, honesty, and trust. I educate my customers in proper care, compatibility, and appeal for our full line or products. I don't just sell to my customers, I offer them ways to build their business. I troubleshoot opportunities that arise, reconnect and reinvigorate dormant accounts, assist my sales & warehouse teams, and suggest product options to help grow our company's reputation as an industry leader. And finally, I have fun! I have a passion for the industry and the hobby, an appreciation for weekends and holidays off, and an incredible level of satisfaction when my customers tell me how happy they are with our products, my recommendations & assistance, and the relationships we have built together.
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Store Team LeaderPet Supplies Plus Sep 2018 - Apr 2019Livonia, Mi, UsPet Supplies Plus was a return to my initial retail roots in pet specialty. It was also a return to a non-corporate environment as this was an independently owned franchise location.During my time as Store Team Leader I focused on creating a fun & positive environment for my team and neighbors (customers). I set the example for my staff by establishing and building the store's reputation for being neighborly, knowledgeable, trustworthy, and petcentric in the great neighborhood of Westmont, IL.I grew the staff from 11 team members in September of 2018 to 24 by April of 2019. I did this by first establishing a flexible work schedule that promoted a healthy work/life balance for my team. I then grew and developed the talent from within while eliminating poor performers who negatively impacted the business, fellow employees, and our customers/reputation. I then educated store ownership in the importance of raising their hourly team member wage up from $8.50 an hour to nearly $10 an hour prior to my departure.I then turned my attention to improving the high margin areas of the store including but not limited to grooming, dog wash, live animals & fish, and premium dog food. I actively recruited and hired a new full time groomer, lead the focus and execution of upgrading an aging dog wash area, completely renovated the tropical fish, reptile, & small animal habitats while establishing best practices and procedures, and worked with product vendors to help educate staff in the benefits of different brands of dog food for our extensive customer base and their animals. In six months with Pet Supplies Plus under my leadership my store achieved over 1.87 million in sales, a comp sales increase of 3.6% with a cost of goods increase of only 1.7%, a margin increase of 1.19%, an average ticket increase from $35.15 to $36.89, and all while transactions were down 620 to the previous year. I also helped increase live animal and fish sales by over 140% to LY during my tenure. -
Area ManagerGoodwill Industries Of Southeastern Wisconsin, Inc. Jun 2017 - Jun 2018Milwaukee, Wisconsin, UsNon-profit store & donation center with production warehouse area. Multi-unit experience.As an Area Manager I drove sales and operations for two locations. Approx 5 million in sales annually, 80+ hourly associates, and 13 members of management. Promoted 3 times in 9 years. Each of these positions were all responsible for every facet of store operations including but not limited to: Recruiting/On-boarding/Retention, Production, Inventory, & Safety, Payroll & Expense Management, Audit Readiness, Merchandising & Display, Employee & Customer Engagement, and Sales. I consistently delivered exceptional sales, audit, and employee/customer satisfaction results year after year while delivering above the company's target margin. I recruited and also trained many of the store leaders within the company and used continuous improvement methodologies to improve internal processes as needed. My teams and I helped roll out several new company initiatives that are still in place today. I drove results in our store's production warehouses often exceeding unit goals by more than 30,000 units monthly. I implemented and reinforced Kaizen principles on a daily basis to ensure productivity was always maximized in each step of our warehouse processes from donation to the finished product.My strengths and effectiveness centered around these main operational areas: Production/Warehouse, Customer Service/Employee Engagement, Merchandising/Store Environment.My team and I shared many accomplishments but our proudest were: owning the highest employee satisfaction survey results company-wide, achieving the highest operational, safety, and asset protection audit scores region-wide for 4 straight years, growing sales from 1.6 million to over 3 million in under 4 years (Ranked as high as 2nd out of 67 stores), and achieving positive comparison sales to the previous year in every year of the store's operation. -
Store ManagerGoodwill Industries Of Southeastern Wisconsin, Inc. 2011 - Jun 2017Milwaukee, Wisconsin, Us
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Operations ManagerGoodwill Industries Of Southeastern Wisconsin, Inc. May 2009 - 2011Milwaukee, Wisconsin, Us
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Sales ManagerJcpenney Mar 2007 - Mar 2009Plano, Texas, UsOpened this location from the ground up. Was directly responsible for the hiring and training of all employees including management. all facets of the store's initial floor set, and prospecting surrounding areas for new customers as the business grew. Once opened I led 150 employees and 9 members of management. I oversaw all sales, merchandising, human resources, and customer service for the Men's, Home, Footwear, Children's, Women's Accessories, and Window departments. This included but was not limited to: overseeing the receiving and processing of incoming trucks of merchandise, warehouse management, setting the sales floor to the company's guidelines, executing superior customer service and credit card sign-ups, employee management such as processing payroll, scheduling, corrective actions/coaching/IDP/performance appraisals, and utilizing sales reports to drive business metrics. -
Assistant Store ManagerOfficemax Oct 2005 - Mar 2007UsI was responsible for receiving and processing all inventory that came into or left the building. I utilized SAP inventory management software on a daily basis to ensure proper inventory levels were maintained.My team and I executed and implemented all planograms, end caps, and merchandising for the store while delivering exceptional customer service to walk-ins, vendors, or our business or corporate partners on a daily basis by driving add-on sales, credit card sign ups, and product protection plans. I acted as the regional logistics trainer for the district. This included training any new members of management in SAP and other inventory related processes such as return to vendor or RMA authorizations. I also trained new corporate hires so they understood the retail side of the business.I executed weekly scheduling, payroll processing, hiring, interviewing, facilities management, bank deposits, truck processing and warehouse organization among several other regular retail management duties and responsibilities such as point of sale/cashiering, customer service, and the opening and closing of the store. -
Assistant Store ManagerToys"R"Us Jan 2005 - Oct 2005Parsippany, New Jersey, UsResponsible for all operations of a high volume toy store. The layout of the warehouse was unique and required creativity and teamwork to find solutions on how to best utilize it to maximize inventory space. My favorite customer experience story of all time comes from TRU. I was assisting a family with finding a bicycle. We were sold out on the sales floor. I went into the backroom and found the bike, quickly assembled it, and brought it out to the family. The look on the child's face when she saw the bike is one I will never forget, she was just so happy. After I set the bike down the little girl ran up to me and gave me a big hug and said thank you. That is one reason why I stay in retail. To surprise and delight. -
Store ManagerGamecrazy Apr 2004 - Jan 2005Operated a small attached video game retail store. Leveraged high margin add on sales such as protection plans, warranties, and special memberships. Partnered with Hollywood Video to drive additional traffic into the store and used a unique demo system to grab impulse sales. -
Specialty ManagerPetsmart 1997 - 2004Phoenix, Arizona, UsManaging the Pet Care department, as Specialty Manager I directed a team of Pet Care Associates and was responsible for the overall health and safety of the live pets in the store. I exhibited an eye for detail and a passion for caring for fish, reptiles, birds, and small animals. I trained my team to be comfortable cleaning and interacting with pets and connecting with Pet Parents to provide the education needed for a lifetime of care.
Keith Schultz Skills
Keith Schultz Education Details
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Northern Illinois UniversityEnglish
Frequently Asked Questions about Keith Schultz
What company does Keith Schultz work for?
Keith Schultz works for Ace Hardware Corporation
What is Keith Schultz's role at the current company?
Keith Schultz's current role is Store Manager | Area Manager I Lean Retail Specialist | Trainer & Mentor l Writer I Bridge Four.
What is Keith Schultz's email address?
Keith Schultz's email address is mr****@****ail.com
What is Keith Schultz's direct phone number?
Keith Schultz's direct phone number is +177373*****
What schools did Keith Schultz attend?
Keith Schultz attended Northern Illinois University.
What skills is Keith Schultz known for?
Keith Schultz has skills like Store Management, Retail, Training And Development, Customer Satisfaction, Visual Merchandising, Inventory Management, Retail Sales, Leadership, Communication, P&l Management, Kaizen, Customer Experience.
Who are Keith Schultz's colleagues?
Keith Schultz's colleagues are Jim & Kathy Marbry, Gary Cooper, Fernando Giovanni, Jake Geaney, Bob Fortiano, Randy Weber, Ardius Laoli.
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