Successfully orchestrated the planting of a small denominational congregation in an inner city neighborhood by organizing and building a cohesive and functioning unit, independent of outside funding that consisted of varied age groups and family characteristics. Developed ministry vision and impacted surrounding community with innovative spiritual enlightenment, education, marital / family counseling, mentoring, as well as a fully-stocked food/clothing pantry. By overcoming numerous challenges, was able to develop comprehensive financial plan that supplemented donor and fundraising budget and facility of approximately 12K square feet without incurring ongoing debt. The success of this ten (10) year campaign was accomplished through extensive public speaking, problem resolution, individual and family intervention, pastoral care, agenda planning, and communication with a variety of personalities.

Competitively drove sales lead generation, fax and email marketing campaigns, to bring about the planning and execution of additional service line for an existing disaster restoration company. Through the acquisition of knowledge of and compliance with numerous insurer’s policies and procedures utilizing superior written and oral communication, gained 200K additional revenue during this period through the securing of temporary housing and coordinated placement for insured homeowners displaced due to covered emergencies. Conceived and implemented an aggressive marketing plan that included the design and publishing of a website with interactive content, outstanding customer service and dynamic administrative support

As the point of first contact to public, providing information and direction, assisting families, transporting, route planning and memorial service coordination to the satisfaction of a varied clientele.

Managed day to day operations of a non-profit personal support services agency as well as a for profit non-emergency transportation agency. Through innovative budget oversight of revenues up to $500k/year much of which involved federally audited, program reimbursement income, a diverse merge of two distinct human service companies was forged without commingling or conflict of interest. Thwarting the transitioning to a primarily temporary workforce, pioneered the human resource functions for up to 60 employees, which included interviewing and hiring employees, payroll processing, and developed the media and resources for in-house personnel training, while retaining 90% of full and part time employees. Implemented progressive policies for regulatory compliance; the successful negotiation of contracts & RFP responses; while overseeing vendor relations, the investigation & satisfactory resolution of client complaints: billing and payment system discrepancies. In the midst of an executive turnover, maintained a highly visible and stabilizing presence through constant excellent oral and written communication and extensive public contact

On a primarily independent basis, directed sales, design, production, and administration of desktop publishing operation. As part of a network of creative departments, provided corporate image services for customers, negotiated contracts with subcontractors, and was instrumental in vendor operations and credit decisions. The continuous production client retaining design and output through heavy computer usage and extensive customer contact while operating commercial embroidery machine, various toner and ink based printers and copiers, as well as a variety of software packages met the challenges of a dwindling market for locally produced promotional items.