Mark Palma Email and Phone Number
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SENIOR PRODUCT MANAGER \ CUSTOMER ADVOCATE \ PROCESS EXPERTCustomer-facing technical leader of multinational, cross-functional teams, delivering high-tech consumer software products and SaaS\cloud-based solutions.• 20 years of product development\management experience for a portfolio of patented and patent-pending technologies.• 10+ years customer relationship management, including voice of customer, market research and marketing strategy. Major contributor to industry-leading 80% software maintenance renewal rate.• Direct cross-functional programs through end-to-end project lifecycle with a team of 40+ product managers, software engineers and quality engineers distributed across the US, Germany and Italy.• Control and forecast annual departmental budget of $5+ million. Performed cost\benefit analysis and evaluated business value propositions for new initiatives.• Ran a start-up for 3 years, launching an innovative cloud-hosted SaaS application for a manufacturing marketplace. Registered 7,000 customers with 35% of users active monthly.• Drove business transformation via Agile Methodology, process efficiency improvements, company acquisition integration, and vendor relationships\contact negotiations.
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Platform Leader - Process Liquids And BuffersCytivaSalt Lake City, Ut, Us -
Platform Leader - Process Liquids And BuffersCytiva Jun 2021 - PresentLogan, Utah, United StatesPlatform Leader -
Global Product Manager - Process Liquids And BuffersCytiva (Formerly Ge Life Sciences) Apr 2020 - Nov 2021Logan, Utah, United StatesFormerly GE Life Sciences, I now work at Cytiva -an organization of more than 6700 people across 40 countries.With strong passion for life sciences, I am driven to bringing transformative health to patients through researchers, hospitals and the pharmaceutical partners of Cytiva. -
Global Product Manager - Process Liquids And BuffersGe Healthcare Jun 2019 - Apr 2020Greater Salt Lake City Area -
Associate Director Core AccountsGe Healthcare Jan 2016 - Jun 2019Greater Salt Lake City Area -
Research And Development ManagerDp Technology 2007 - Nov 2015Camarillo, Ca UsaManaging a multinational team of product managers, software engineering and quality assurance engineers in the delivery of a software product portfolio of several innovative patent and patent-pending technologies.• Define strategic roadmaps and drive products through all product lifecycle phases: business case development, prioritization, development, delivery, end of product planning.• Evaluate tradeoffs between business objectives and customer requests, and set product strategy involving cost estimates, design, scope, schedule, resource allocation and lifecycle maintenance.• Transformed business by leading process improvement initiatives to improve customer engagement and customer satisfaction; releasing software at six-week intervals instead of annual waterfall releases. • Manage all aspects of a $5M departmental budget along with annual planning, resource utilization and management, and spending analysis.• Partner with vendors and negotiate contracts that reduce development costs while maintaining core strategic competencies and product quality.• Management experience leading 32 software engineers, 7 product engineers, and 2 quality engineers. Responsible for staffing, career coaching, performance reviews and compensation planning.• Started an internship and mentoring program that advances the fields of science, technology, engineering, and mathematics by partnering with local high schools and community groups. -
Product Development ManagerDp Technology 2003 - 2007Camarillo, Ca UsaWorked to establish a world-class software development group based on sound and pragmatic engineering principals. • Established control of development by introducing processes for software configuration management, continuous integration, product requirements definition, project management and quality assurance.• Started and staffed a quality assurance department emphasizes automated regression testing that created over 3,000 automated tests that are run nightly. -
Product ManagerDp Technology 1999 - 2003Camarillo, Ca UsaCustomer-facing technical role using pragmatic problem-solving skill set to incorporate user-requested product and functional requirements into the product features. • Guided development and UI\UX design for Traditional\Production Milling and EDM product lines.• Created marketing and promotional material used to market, sell and educate customers. -
Research And Development ManagerMachining Cloud Gmbh Jan 2011 - Apr 2014Camarillo, Ca UsaRan a cloud-hosted SaaS start-up that launched an innovative manufacturing marketplace app that provides product data content to the digital shop. Registered over 7,000 customers with a 35% customer retention rate.• Recruited 10 world-class engineers to form startup a cloud-hosted SaaS manufacturing marketplace that was online less than 18 months after product initiation.• Led design, development, testing and deployment of an on-demand application that reduces the time it takes for machine shops to find, select, and assemble tools by 75%.• Built an ISO-standard digital tooling catalog accessible from desktop or tablet via cloud-based software with up-to-date product data, inventory availability and expert advice.• Initiated a mobile product strategy that led to the successful launch of mobile platforms for the MachiningCloud app on iOS, Android, and Windows devices.
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International Application EngineerDp Technology 1996 - 1998Camarillo, Ca UsaThis is where it all began. I had no idea what to expect and where my career with DP Technology would take me.• Attended industry events and international trade shows representing company’s products.• Provided technical support to international partners’ support needs and inquiries.• Created training curriculum and material used to train partners.• Published technical articles in customer newsletters.
Mark Palma Skills
Mark Palma Education Details
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Mechanical Engineering
Frequently Asked Questions about Mark Palma
What company does Mark Palma work for?
Mark Palma works for Cytiva
What is Mark Palma's role at the current company?
Mark Palma's current role is Platform Leader - Process Liquids and Buffers.
What is Mark Palma's email address?
Mark Palma's email address is ma****@****ogy.com
What schools did Mark Palma attend?
Mark Palma attended Northeastern University.
What skills is Mark Palma known for?
Mark Palma has skills like Product Development, Product Management, Product Lifecycle Management, Software Development, Cad/cam, Engineering, Software Engineering, Cad, Automation, Manufacturing, Product Marketing, Software Design.
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MARK PALMA
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Mark Palma
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Mark Palma
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