Loudspeaker is an LGBTQIA-led, non-profit listener-supported public radio service and production studio devoted to amplifying the voices, stories, and artistic expressions of underserved communities.

We are a collective of artists and technicians striving to provide a voice and a format for the truly independent through various media outlets, including film, radio, television and the internet.

• Design, development and deployment of web-based applications, i.e. online stores, blogs, customer relationship management (CRM) software, marketing applications, as well as adherence to security standards for web commerce, such as SSL certificate installation and PCI compliance.• Maintenance, operation, and support of Enterprise Linux-based company web servers, applying updates, installing needed software.• Working with bandwidth and hardware providers to supply additional needs and configure networking services.

• Responsible for creation, maintenance and development of World Wide Web sites based on company events and intellectual property.• Traveled to various conventions and events around the country to promote Troma films and sale of merchandise at these events.• Scheduling and operations of events such as the TromaDance Film Festival, including volunteer organization, film submissions, advertising and marketing.• List of specific websites available upon request

• Custom website design and development on the WordPress and WooCommerce platforms• Lead developer of NerdPress, our in-house development toolkit• Chief video director / editor• User interface / user experience design and implementation

• Manage staff of over 200 that perform technical operations support to the largest multi-media, popular culture convention focusing on science fiction and fantasy, gaming, comics, literature, art, music, and film in the world.• Volunteer staff coordination, scheduling, processing and training

I spend my day building awesome technology products for external sale as well as internal company resource management.

Building custom websites and products for clients all over the world, primarily based in PHP and WordPress. Also e-commerce stores, landing pages, and anything else one can put on the web.

• Managed a team of over twenty telephone/e-mail support representatives, including scheduling, workload allocation, education and sales and customer relationship training.• Created, led and oversaw Strategic Operations (StratOp) initiatives for the Customer Service department, with a focus on service level metrics and new technology integration.• Resolution of customer escalations via phone and e-mail, as well as Better Business Bureau complaints.• Responsible for operation of interactive areas of www.otterbox.com, including customer Q&A and knowledgebase.• Customer Service liaison to Product Development.

• Answer the phone over a hundred times each day as though it is your best friend whom you haven’t talked to in a year• Answer customers’ questions about products, availability and product uses while emphasizing features and technical knowledge of our products• Move quickly between multiple screens and programs during calls and move quickly to the next caller• Exercise superior professional judgment to do what is right for the company and customer at all times • Respond to hundreds of email inquiries each day• Close internet sales

• Face-to-face technical support, customer service and sales for existing, incoming and potential Verizon Wireless customers in a high-traffic, rapid pace environment• Troubleshooting, repair and replacement of customer-owned wireless devices and accessories• Training and support of Verizon Wireless sales and customer support personnel• Meeting or exceeding monthly sales metrics, as set by Verizon Wireless

• Creation of and leveraging existing sales leads with company’s customer base• Development of initiatives to increase awareness of wireless sales at company• Training and development of employees and managers with respect to wireless sales• Sales, support and marketing to and for AT&T Mobility and Sprint customers

• Meeting or exceeding monthly gross activation percentages and other sales metrics, as set by T-Mobile• Creation of outbound marketing initiatives, including direct mail, co-branded sponsorships and print advertising• Processing and handling of confidential financial and credit information as well as customer account information• Face-to-face sales and support for existing, incoming and potential T-Mobile customers

• Responsible for inbound phone sales through 1-800-TMOBILE and www.t-mobile.com• Processing of financial and credit information as well as customer account information• Firm knowledge of T-Mobile policies and procedures regarding plans, features, billing and customer care• Meeting or exceeding monthly gross activation percentages, as set by T-Mobile• Adherence to quality assurance policies