Lawrence Hamilton Email & Phone Number

Mobile, Al, Us

Mobile, Alabama, United States

· Ensure the security and compliance of cloud infrastructure according to industry standards and company policies.· Participate in multiple concurrent projects as part of a greater cross-functional team.· When appropriate, serve as project technical lead, taking ownership of the technical aspects of the solution.· Work across teams to ensure that the technology achieves the goals of the organization.· Stay current with Azure product updates and implement new features to enhance our cloud capabilities.· Work closely with the IT leadership to align cloud operations with the overall technology strategy, design, and configuration of Microsoft 365 environment.· Installation, configuration and scaling of Microsoft SQL Server, SQL Managed Instances and Azure SQL databases.· Management, installation, configuration, and troubleshooting of cloud IaaS provider environments.· Managing backups using Veeam’s enterprise backup solutions.· Assisting Level 2 Support staff with tickets as necessary.· Assisting and mentoring Level 1 Server ops staff with priority issues and tickets as necessary.· Assist with developing and/or revising procedures, standards and baseline configuration.· Maintain proper records of hardware, software and network configurations.· Provide daily and weekly updates regarding outstanding issues and project progress.

Mobile, Alabama, United States

As part of my job duties, I implemented effective client solutions and set up virtual environments to support project requirements. As a third-level response specialist, I managed complex issues that required collaboration between systems administrators and the projects team, ensuring timely and effective resolutions for escalated tickets.Key highlights from my time in this role involved: • Implemented actions for projects including VM creation, Azure integration, and VPN setup between Azure and on-site networks. • Migrated on-premises systems to cloud infrastructure with a focus on integration and optimization. • Efficiently completed tasks for various projects, including long-term engagements with clients like the City of Fort Wayne. • Consistently achieved a billable hour target of 1200 per year. • Resolved ~50 tickets per week with high efficiency. • Automated processes through scripting, reducing manual work and developing a guide for Linux updates and server maintenance. • Restored Hyper-V replication, resolved a major outage affecting 12 servers, and diagnosed issues quickly during on-call support.

Indianapolis, Indiana, United States

While working here, I collaborated with the client service team to address and document end-user issues in a ticketing system. My responsibilities included creating and resolving client tickets related to email issues, desktop OS concerns, data restoration from backups, and printing problems. Additionally, I visited client sites to provide on-the-ground IT support, ensuring comprehensive solutions for a range of technical challenges.Following are my key contributions to the role: • Handled escalated issues, reducing the need for site visits. • Monthly maintained and updated client servers, applying all security patches and updates. • Earned annual raises and bonuses for consistent performance and dedication.

Indianapolis, Indiana Area

During my time here, I set up free online services using Azure credits for non-profit clients, effectively eliminating the need for on-site servers. My role involved providing both remote and on-site support for a variety of IT and telephony needs, including servers, desktops, VOIP phones, networking, and security. Furthermore, I maintained client email and office systems, encompassing Office365, G-Suite, and on-premise Exchange. Also, I installed and managed hosted FreePBX/Asterisk and Debian Linux servers on VMware and AWS EC2, ensuring reliable and scalable solutions for clients.An excerpt from the tenure includes the following: • Supported 150 telephony and 30 IT clients with Linux-based systems and infrastructure. • Streamlined image creation and system cloning using VMware CLI and bash scripting. • Implemented Rocket.Chat for communication with overseas developers. • Led migration from Connectwise Manage to SuiteCRM, eliminating recurring charges.

Mobile, Alabama Area

In this role, I managed IT infrastructure for six downtown Mobile offices of the Catholic Church, overseeing server and network infrastructure, public-facing websites, and directories across all locations. As a consultant for all parishes in the Archdiocese, I provided guidance on local technology policies. In addition to the above, I led the data conversion project from an outdated in-house system to a cloud-based solution, collaborating with developers to migrate thousands of student records from local databases to the cloud. My responsibilities included managing Hewlett Packard Enterprise switches, implementing VLANs for wireless segmentation, administering Windows 2012 R2 Servers, and overseeing an Active Directory network for 450 local and remote Exchange 2013 users.My accomplishments here were: • Migrated the School Management System from Cold Fusion to a modern cloud platform, enhancing data reliability. • Upgraded network infrastructure with 1GB fiber connection to IT offices. • Reorganized phone and internet services, saving $3K per month. • Developed a metro area network with Ubiquiti PowerBeam dishes, cutting internet and phone costs by 20%. • Enhanced network security with SonicWall firewalls and Ubiquiti Unifi access points, preventing further attacks. • Virtualized physical servers by creating 2 VMware ESX servers with nine virtual machines.

Indianapolis, Indiana

While working as Technical Support Supervisor, I led the technology department at an Art Institute campus, managing IT infrastructure and student labs, encompassing both networking and systems. I supervised two direct reports and seven student workers in the tech cage, ensuring efficient management of material and equipment checkouts for students. I handled troubleshooting during live student competitions, including speed drawing contests on digital tablets. Overseeing the IT department, I expanded the team to support 200 administrative workstations and up to 300 classroom workstations. My responsibilities included administering Cisco access points, distribution and core switches, routers, and Cisco Clean Access servers.During the tenure, I proved myself successful in: • Coordinating quarterly lab refreshes, managing 200-300 workstations by updating and deploying new images with Altiris and Apple System Recovery. • Gaining recognition as a top IT staff member and invited to SIGGRAPH in New Orleans. • Developing and deploying a PHP/MySQL media checkout web application across Red Hat, Ubuntu, and macOS. • Creating a hybrid student network using Windows 2008 R2, HP servers, and Apple XServes. • Migrating administrative staff from Windows XP to Windows 7 and Office 2003 to Office 2010.

Williamsport, In

• • Consulted on technology solutions for diverse clients, including low-income support with open-source software.• Deployed networking equipment and managed installations.• Created job tracking applications to enhance client service management.

Mobile, Alabama

• • Managed multi-platform server environments, including Red Hat Linux, Windows, SCO UNIX, and Solaris.• Developed and maintained business websites and backend systems.• Provided comprehensive desktop, network, and server support to a variety of clients.

Associate Of Science - As, Information Technology, 3.98

National Technical Honor Society | Summa Cum Laude

Computer Science, 3.35

Activities and Societies: ACM - Association for Computing Machinery, Faculty Mentor ProgramWas only freshman allowed in the Sun Lab.