Lawrence Wright Email & Phone Number

United States

SmartClickTap, LLC dba The Wright Group provides business services to the trucking industry. Business funding, Healthcare, Telecom, Accounting.

Greater Atlanta Area

• Manage all aspects of technical deployments and rollouts of new hardware devices for brands throughout the country. Coordinate resources and collaborate with various third-party vendors in ensuring customer.
• Establish and implement training processes and strategies for all newly onboard customers
• Analyze, plan and develop requirements and standards in reference to scheduled projects
• Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
• Determine and define clear deliverables, roles, and responsibilities for staff members required for specific projects or initiatives

Greater Atlanta Area

- Provide customer with technical support- Document issues and report to developer and product teams - Create Jira tickets for issues reported by customers- Account management and upsell to existing customers- Deploy new accounts and train customers

Norcross, Georgia

• Act as support resource for Tech I & II escalations of PC & MacOS issues
• Able to apply leadership skills to projects or resources requiring leadership
• Able to take on advanced PC and MacOS engineering projects as needed.
• Able to assist System Engineers and act in junior/apprentice capacity.
• Ensures customer satisfaction by responding to Service Requests in a timely, accurate, and professional manner
• Follows up with customers with call or service request status when status changes (e.g. will be delayed)

Greater Atlanta Area

• Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat).
• Diagnose and troubleshoot technical issues.
• Maintain ownership of cases through final resolution.
• Assist and educate customers on products and services.
• Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal team(s).
• Identify customer-facing trends and communicate appropriately.

Greater Atlanta Area

• Provides virtual and in-person high touch support to executives and various customer personas, which allows for end users to receive dedicated support for any IT issue that may occur and promised ultimate ownership and.
• Coordinates with various support suppliers and internal IT services for assisting with the installation, configuration, troubleshooting, repair, and testing for site infrastructure equipment, including; network.
• Provides remote troubleshooting for Windows OS 7/8/10, MacOS, iOS devices, Microsoft Office Suite incidents/requests and Dell Laptop/Desktop hardware issues.
• Assists with writing procedures, documenting activities, and trouble-shooting problems.

Greater Atlanta Area

• Daily, weekly and monthly postings in Facebook, Twitter, Pinterest, and Instagram, writing blog posts, and posting YouTube videos.
• Created content for social media channels as well as conceptualized new ideas for social media content, contests, and ROI strategies including creating tracking URL's for all link's back to sites In charge of keeping.
• Assisted in SEO and monitoring Google Analytics, Facebook insights, and YouTube and Pinterest statistics to create and effective ROI strategy. Wrote web content for new website to launch in April of 2014.

Greater Seattle Area

• Supported Field Sales Personal with proprietary software troubleshooting
• Assisted medical facilities hospitals and private practices with software and hardware issues with Pillcam v8
• Troubleshoot software and hardware conflicts

Master Of Technology - Mtech, Information Technology

Bachelor Of Arts - Ba, Business Administration And Management, General