Liam Collins Email & Phone Number

Sydney, New South Wales, Australia

Engaged to work with client and vendor to complete the design and build phases for a non-Production SDWAN environment.

Mascot

Refreshing LAN infrastructure across terminals to deliver Software Defined Access and integrate with Application Centric Infrastructure in DC core.

Sydney, Australia

Working to deliver Telstra Unified Communications (TCCSFB) to Primary Industry customers in geographically diverse locations.Enabling and delivering platform add-ons such as Enterprise Voice Recording (Verba) and Reporting (Espera).Ensuring effective handover of a stable platform to Service Desk (up to Level 3) support teams.

Homebush, NSW

• Engaged to implement a project management overlay for a 2nd Tier service provider undertaking NBN service delivery in remote and regional Australia
• Established regular communications with Tier 1 partner (who were responsible for work allocation to BSA) and brought BSA reporting in line with Tier 1 partner and NBN expectations
• Worked with the dedicated BSA call centre, technical resources and Tier 1 partner teams to ensure workflows between organisations were functioning as expected
• Worked with Field Services Managers, field technicians to ensure compliance with reporting/job completion processes
• Worked with Field Services Managers and senior management to drive changes to workplace safety, including the acquisition of satellite devices for technicians on remote work runs

Sydney, Australia

• Engaged to manage domestic and international teams for transition of deployed Vblocks (Converged Infrastructure) into ITIL-aligned VCE/Virtustream Managed Services’ tools and processes.
• Managing internal resources from Infrastructure, Operating System, Management Tools and ITSM teams to complete the Managed Services’ transition o Responsible for: - Engagement with telco providers and end-customers to.
• Engaged with major telco partner to contribute to the product development of new reseller go-to-market package for global end-customers

Sydney

October 2014 - April 2015- Appointed to manage design and deployment of infrastructure for Data Centre virtualisation (Private Cloud) to enable Contact Centre transformation- Responsible for the completion of logical configuration (LCS) and site surveys and engaging with customer change management to ensure successful delivery and integration of the.

Canberra/Sydney

- Engaged in 2010 to manage provision of Unified Communications servers and services (Microsoft OCS) – integrating with Nortel CS2K telephony, Polycom VC, Avaya audio- conferencing and Blackberry BES environments (Canberra-based position)- In June 2011 brought back to Sydney to conduct operational review for Managed Services Account team working with large.

Sydney

- Initially engaged to manage security compliance, given additional management of the Unified Communications project – planning and implementing Branch and Admin pilot sites- Responsible for the transition and transformation scoping and change control for migration Unified Communications end-users across a number of campuses to a newly commissioned cluster.

Sydney

- Responsible for the Implementation stream within the Unified Communications Consulting Services group- Worked with bid teams on new business opportunities and existing account teams to successfully integrate UC transformation scope into broader transformation costs & change management schedules- All UC solutions based on Cisco Unified Communications.

Sydney

Managed project teams with responsibility for: - ongoing national rollout of IPTel solution (15 500 seats)- WAN carriage upgrade- Non-branch ATM transformationworking with Finance Industry clientWorked to prepare scope/budget for enhancement projects including Voice Recording, Legacy (analogoue) Systems Integration, Production system upgrades, resource.

Sydney

Worked as part of team to deliver IP Telephony solution for large Finanace Industry client. Major focus of position was the upgrade of Core LAN/WAN infrastructure (including IPTel cluster deployment) and ongoing site upgrades to support IP Handset deployment from Pilot to full production rollout (10 500 seats).

Sydney

Began work as a Technician - installing cable and equipment for audiovisual, videoconferencing (endpoint) and control systems.In 2001 I was appointed as the first full-time Service Engineer in Sydney to supply Level 1-3 support to contract clients, more than doubling the number of service contracts held in a one year period.In 2002/3 I was seconded to the.

Sydney

Engaged to provide LAN/WAN infrastructure consultancy capability to an established telecommunications company. I worked at all levels of RFI, RFQ, tender evaluation and shortlisting processes. Where required by the client I would be engaged to provide initial Project Management services during the early initiation/engagement phases of the project.

Tokyo

Support & maintain core network switch infrastructure.Plan and implement changes on core network switch infrastructure.Manage interface with other support groups (Desktop & Telecommunications) to provide whole of enterprise support as well as end-to-end project & upgrade implementationAlso engaged to provide pre-sales tech support/consulting for Global.

Sydney

Responsible for the provision of Level 1/2 support to existing customer national and international base for LAN/WAN switching and Enterprise/Element Management systems.Also assisted on ad-hoc with pre-sales and network design work as well as Lab Configuration testing

Sydney

Sydney-based Sales Support for ACT Federal Government Accounts.Accounts expanded in early 1996 to include WA and Mining Industry