Liam Collins Email & Phone Number

Sydney, New South Wales, Australia

Engaged to work with client and vendor to complete the design and build phases for a non-Production SDWAN environment.

Mascot

Refreshing LAN infrastructure across terminals to deliver Software Defined Access and integrate with Application Centric Infrastructure in DC core.

Sydney, Australia

Working to deliver Telstra Unified Communications (TCCSFB) to Primary Industry customers in geographically diverse locations.Enabling and delivering platform add-ons such as Enterprise Voice Recording (Verba) and Reporting (Espera).Ensuring effective handover of a stable platform to Service Desk (up to Level 3) support teams.

Homebush, Nsw

• Engaged to implement a project management overlay for a 2nd Tier service provider undertaking NBN service delivery in remote and regional Australia• Established regular communications with Tier 1 partner (who were responsible for work allocation to BSA) and brought BSA reporting in line with Tier 1 partner and NBN expectations• Worked with the dedicated BSA call centre, technical resources and Tier 1 partner teams to ensure workflows between organisations were functioning as expected • Worked with Field Services Managers, field technicians to ensure compliance with reporting/job completion processes • Worked with Field Services Managers and senior management to drive changes to workplace safety, including the acquisition of satellite devices for technicians on remote work runs

Sydney, Australia

• Engaged to manage domestic and international teams for transition of deployed Vblocks (Converged Infrastructure) into ITIL-aligned VCE/Virtustream Managed Services’ tools and processes. • Managing internal resources from Infrastructure, Operating System, Management Tools and ITSM teams to complete the Managed Services’ transition o Responsible for: - Engagement with telco providers and end-customers to establish onboarding schedule and design requirements (Security, Architecture and AD policy) - Establishment of communications plans and regular project meetings - Coordination of delivery teams to deliver on-time and in-scope• Engaged with major telco partner to contribute to the product development of new reseller go-to-market package for global end-customers

Sydney

October 2014 - April 2015- Appointed to manage design and deployment of infrastructure for Data Centre virtualisation (Private Cloud) to enable Contact Centre transformation- Responsible for the completion of logical configuration (LCS) and site surveys and engaging with customer change management to ensure successful delivery and integration of the systems- Retain current program management responsibilities for Transition Out (see below) May 2014 - April 2015- Appointed as Programme Manager to lead the transition streams covering Fixed Voice, Data and Internet Services for a finance industry client.Engaged in May 2013 as a Project Manager- May 2013 - February 2014: Data Centre virtualisation - built on the VCE Vblock platform - Assumed management of the project after initial requirements gathering had commenced - Managed project lifecycle from completion of Logical Configuration Survey (High-Level Design template required by VCE to undertake system build) through implementation and into operational support. - Platform successfully transitioned to BAU operational support in February 2014- May 2013 - May 2014: Cisco Jabber Pilot (500 seats) - Unified Communications and collaboration platform built on CUCM 10.0 - Integrating with existing Communications Manager clusters, AD, OCS & other Microsoft environments across multiple customer domains- Deployed and supported cloud WebEx solution (Meeting Centre) to underpin collaboration and content sharing with legacy instant messaging (IM) systems

Canberra/Sydney

- Engaged in 2010 to manage provision of Unified Communications servers and services (Microsoft OCS) – integrating with Nortel CS2K telephony, Polycom VC, Avaya audio- conferencing and Blackberry BES environments (Canberra-based position)- In June 2011 brought back to Sydney to conduct operational review for Managed Services Account team working with large insurance industry client. The scope of the review included all facets of people, processes and tools – focused specifically on the account team, but tying in with a broader corporate-wide restructure within Optus- Remained with the account team until February 2012 acting as Portfolio Manager - working with customer Enterprise IT business unit to identify and qualify new opportunities, allocate design and project resources and act as escalation point for in-flight projects - Returned to Canberra in March 2012 to manage core transformation and multiple site upgrades to deliver enterprise videoconferencing upgrade for federal government account; migrating to all-Polycom infrastructure and Optus cloud-based services for VC call bridging

Sydney

- Initially engaged to manage security compliance, given additional management of the Unified Communications project – planning and implementing Branch and Admin pilot sites- Responsible for the transition and transformation scoping and change control for migration Unified Communications end-users across a number of campuses to a newly commissioned cluster (8 500 endpoints)- Worked with multiple design and project streams to ensure compliance to current policies, standards and contractual obligations- Subject matter expert for Commercial, Program Purchasing and Business As Usual work streams for Unified Comms

Sydney

- Responsible for the Implementation stream within the Unified Communications Consulting Services group- Worked with bid teams on new business opportunities and existing account teams to successfully integrate UC transformation scope into broader transformation costs & change management schedules- All UC solutions based on Cisco Unified Communications Manager platforms (Enterprise & Express)- Accountable for activities adhering to the Prepare, Plan, Design, Implement, Operate & Optimise (PPDIOO – Cisco ‘Steps-To-Success') methodology- Developed and refined resource cost models for proposal development for UC solutions for a variety of clients across financial, transport, health insurance and government industries. Proposals ranged in scale from 100 to 35,000 endpoints- Responsible for the management and maintenance of Test/Innovation Lab for the UC Team

Sydney

Managed project teams with responsibility for: - ongoing national rollout of IPTel solution (15 500 seats)- WAN carriage upgrade- Non-branch ATM transformationworking with Finance Industry clientWorked to prepare scope/budget for enhancement projects including Voice Recording, Legacy (analogoue) Systems Integration, Production system upgrades, resource planning & IPTel sales pipeline development.

Sydney

Worked as part of team to deliver IP Telephony solution for large Finanace Industry client. Major focus of position was the upgrade of Core LAN/WAN infrastructure (including IPTel cluster deployment) and ongoing site upgrades to support IP Handset deployment from Pilot to full production rollout (10 500 seats).

Sydney

Began work as a Technician - installing cable and equipment for audiovisual, videoconferencing (endpoint) and control systems.In 2001 I was appointed as the first full-time Service Engineer in Sydney to supply Level 1-3 support to contract clients, more than doubling the number of service contracts held in a one year period.In 2002/3 I was seconded to the company's largest client in NSW to assist in the establishment of Help Desk facilities and procedures and to provide on-call response at critical sites around the State.

Sydney

Engaged to provide LAN/WAN infrastructure consultancy capability to an established telecommunications company. I worked at all levels of RFI, RFQ, tender evaluation and shortlisting processes. Where required by the client I would be engaged to provide initial Project Management services during the early initiation/engagement phases of the project; developing schedules and reporting frameworks for handover to the client's own PM streams.

Tokyo

Support & maintain core network switch infrastructure.Plan and implement changes on core network switch infrastructure.Manage interface with other support groups (Desktop & Telecommunications) to provide whole of enterprise support as well as end-to-end project & upgrade implementationAlso engaged to provide pre-sales tech support/consulting for Global Client base

Sydney

Responsible for the provision of Level 1/2 support to existing customer national and international base for LAN/WAN switching and Enterprise/Element Management systems.Also assisted on ad-hoc with pre-sales and network design work as well as Lab Configuration testing

Sydney

Sydney-based Sales Support for ACT Federal Government Accounts.Accounts expanded in early 1996 to include WA and Mining Industry