Head Of Product Development
CurrentIn my current role at PayFiniti, I am responsible for developing and implementing the product development strategy in alignment with the company's overall business goals. Through strategic efforts, I have been able to grow the product from zero to over 2,500 active users and successfully processed over $18,000,000 in transactions in less than six months. I lead the product development team with clear direction to ensure alignment with strategic objectives. Collaborating with cross-functional teams, including marketing, sales, operations, finance, engineering, and design, I ensure cohesive product development and communicate progress, challenges, and successes to senior management and stakeholders.I conduct market research and competitor analysis to identify gaps, opportunities, and trends, gathering feedback from customers, stakeholders, and internal teams to iterate and improve the product. I develop protocols and systems to support in-house customer service, supervising the recruitment and management of candidates for the Manager of Customer Service role. Managing relationships with external partners, suppliers, and vendors, I evaluate potential partners based on capabilities, reliability, and alignment with PayFiniti's goals and values, and lead the integration of new vendors and partners into PayFiniti's ecosystem.I develop and manage the product development budget, monitor expenses, and ensure the cost-effective use of resources. Recruiting, hiring, and developing a high-performing product development team, I provide mentorship and professional growth opportunities for team members. I identify potential risks in the product development process, develop mitigation strategies, and ensure compliance with relevant regulations and industry standards. Implementing processes and methodologies for continuous improvement in product development, I stay abreast of industry trends and incorporate best practices into the development process.