Luis Fernando Arano Email & Phone Number

Saint Cloud, FL, US

• Build safe and secure automation for infrastructure and developer enablement following the Disney Security Configuration Standards whilst seeking best practices from other teams
• Develop useful telemetry, alerts, and response to reduce Mean Time To Repair (MTTR)
• Collaborate and provide technical excellence within and across teams
• Consult on best practices and develop tools to enable smooth adoptions of good service reliability practices and methods

Hanover, MD, US

• Supported The Walt Disney Company in all aspects of public cloud usage, primarily focusing on AWS.
• Analyzed trend lines, JVMs, and memory/resource utilization across a portfolio of 2,000+ applications.
• Communicated with application teams to drive change in sizing and capacity constraints.
• Collaborated closely with the Performance Engineering team to optimize response times.
• Assessed application size and relationships with the Capacity team.
• Monitored performance data, recommended solutions, and implemented changes.

New York, NY, US

• Helped qualify and close opportunities with customers and partners as a Sales Engineer (LATAM and United States, East).
• Provided technical expertise through sales presentations and product demonstrations and supported technical evaluations (POCs).
• Partnered with the Sales Team to articulate the overall Datadog value proposition, vision, and strategy to customers.
• Owned technical engagement with customers during the trial phase.
• Communicated Datadog value based on activities and worked with customers on any identified issues or concerns to a successful conclusion.
• Technically closed complex opportunities through advanced competitive knowledge, technical skill, and credibility.

Albany, New York, US

• Worked directly with Ness' customers to present a cloud implementation vision using ServiceNow's Cloud Management Platform.
• Was responsible for the day-to-day development-related activities during engagements.
• Created technical best practices to improve the delivery, efficiency, and quality of Ness' engagements.
• Took requirements and provided technical guidance and feedback.
• Developed required customer-specific reporting and integration components.
• Served as the lead resource on application discovery engagements.

Implementation/support for Internet based solutions developed for various TWDC business units including any content delivery systems, hardware configuration, custom software implementation, database administration, network and systems design, performance and process improvement, and systems documentation.

Hanover, MD, US

• Production support and project teams to ensure optimal operation of clients Windowsapplications. Works with functional architects to define and implement application architecture in amulti-platform distributed.
• Provide support for 3rd party Windows applications
• Assist with mobile computer device configuration and support
• Responsible for Generic ID/Service Account credentials
• Password resets for apps / Windows service accounts
• Maintain inventory of all apps and hardware

Hanover, MD, US

• Implemented and supported Internet-based solutions developed for various TWDC business units, encompassing content delivery systems, hardware configuration, custom software implementation, database administration.
• Demonstrated proficiency in systems management and application deployment automation by authoring and maintaining Python, Perl, and shell scripts. Successfully implemented and supported enterprise configuration.
• Took responsibility for planning and executing small-to-medium scale projects within the Technical Operations team. These projects included new business unit initiatives and existing product and service updates..

Los Angeles, California, US

• Administered all Microsoft- and Linux-based servers, MS SQL databases, and the overall technical environment of the company.
• Took charge of the IT Operations team, responsible for installing, configuring, and administering all IT infrastructure and applications, including end-user system support.
• Ensured seamless integration of IT programs and services, addressing integration/interoperability issues and designing, developing, implementing, and managing IT network services to meet current and future business.
• Applied or extended, enhanced, and optimized the existing architecture, managed multiple projects, and effectively communicated technical requirements to technical and non-technical personnel.
• Prepared and presented system documentation, evaluated the effectiveness of installed systems and services, and provided advice and devised solutions for various IT issues.
• Evaluated existing local and cloud server resource usage and trends, actively participating in ongoing efforts to build and sustain a balanced environment that supports projected growth.

Herndon, VA, US

• Oversaw internal network resources, including telephone systems, client/server setups for all employees in departments such as Professional Services, Development, and Infrastructure.
• Provided 3rd tier support for all customers, exclusively working with Windows SharePoint Services 3.0 SP3. Collaborated closely with the development team to resolve legacy issues impacting both development and.
• Implemented new notification, feed, and system administration procedures for all DataSync-related procedures.
• Collaborated with vendors to implement new or upgraded technologies, resulting in improved service quality and reduced downtime for internal and external customers.
• Worked closely with the Development team to provide assistance in updates and patches for DataSync, effectively resolving legacy issues that affected both development and production environments.

Rockville, MD, US

Providing on-site network management and support for a set of assigned customers; recommending new technologies and solutions to proactively support clients' environments; establishing and maintaining networks, servers, and systems by designing, proactively managing, and troubleshooting network problems; interfacing with clients and communicating with.

Herndon, VA, US

Overlook of internal network resources, including telephone systems, client/server for all employees including Professional Services, Development and Infrastructure. Acted 3rd Tier support for all customers while working exclusively with Windows SharePoint Services 3.0 SP3; worked close to development to resolve legacy issues that impacted both development.

Arlington, VA, US

• Advanced to senior systems engineer role to IT for ownership of dedicated customers and customer retention. Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of.
• Advanced to senior systems engineer role to IT for ownership of dedicated customers and customer retention.
• Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems.
• Help set long-range technical direction and capacity plans.

Reston, Virginia, US

• Provided technical support to various off-site customers. Primarily serving networks, file storage, troubleshoot client applications and independent client systems. Helped with architecture of Networks as well as.
• Managed multiple server environments, providing customer support both onsite and remotely, supporting installation and upgrades, as well as technical support for applications. Responsible for assisting customers in.
• Worked with dedicated internet setups, domain and active directory support, email and MS Exchange solutions.

Herndon, VA, US

Bachelor Of Science - Bs, Computer And Information Sciences And Support Services

High School Diploma, All