Elite Roofing & Restoration Services specializes in providing beginning to end solutions for high-end residential specialty roofing to traditional roof systems with a focus on homes between $1-$5mm; commercial roofing; and insurance restoration services.

Responsible for inspecting properties and determining coverage for insurance claims on personal and commercial property policies, handling personal policies with limits in excess of $20M, typical claim exposure of $25K to $500K, with some claims being in excess of $1M. Primary point of contact for customers regarding their insurance claim. Coordinating handling of claim through preferred vendors and working with non-program vendors and contractors. Engaging the use of experts to properly identify coverage. Supervisor received several recommendations and compliments from insureds for my professional, efficient, and compassionate handling over their claims. Requested as exclusive adjuster for a high-profile family office policy. Assisted with the training professional associates and experienced hires and also asked to assist with training of other employees from outside my team. Tasked for special projects including Xactimate training and an estimate explainer project. Completed multiple catastrophe rotations.

Responsible for inspecting properties and determining coverage for insurance claims on personal property policies, handling policies with limits in excess of $1M. Primary point of contact for customers regarding their insurance claim. Coordinating handling of claim through preferred vendors and working with non-program vendors and contractors. Piloted several new programs to ensure that company was on the cutting edge of service and technology. Received highest marks (Far Exceeds) from national training center at capstone training course. 100% Customer Service Satisfaction. Less than a 3% margin on IAD (inaccuracy dollars) paid. Highly proficient with Xactimate 28 and Symbility estimating programs. Offered and accepted Special Investigations Unit mentorship. Presented with Excellence in Claims Award in March 2015 for superior customer service.

Responsible for daily operations of Delivery and Distribution Center with focus in the customer service/admin area. Direct supervisor to 7-8 employees and indirect supervisor to 40-50 employees. Responsible for the Home Delivery (HD) load-out process. Efficiency and control of HD load-out process praised by multiple members of corporate team and used as a model for the other DDCs in the Best Buy network. Improved team morale and self-motivation within the team by conducting one-on-ones with each team member. OMS SME and Red Prairie SME for DDC 75 and Crossdocks 738, 748, and 1319. Worked with peers and managers to help create processes to eliminate damage and shrink. Led the team that was responsible for reducing center’s Open Orders by over 200%. Direct point of contact for all home delivery in Texas and Louisiana.

Military pay and processing, accounting, budgeting, cash accountability. Assist soldiers with pay problems. Research problems to ensure they are solved in a timely and efficient manner.

Responsible for operations staff on event days at stadium. Manage 6-8 teams per event consisting of one supervisor and 7-8 staff per team. Worked with Cowboys Stadium before opening of new facilities in Arlington. Part of the staff since the pre-staffing stages and helped to ensure flawless operations at stadium. Responsible for ticket takers, guest services, ushers, for major events. Responsible for training front line staff and supervisors. Responsible for management of employee discipline issues, training issues, etc. Ensured that guests had the best experience at stadium by training employees to focus on the customer.

Ensure security practices are being followed. Ensure no classification gaps from Classified to Unclassified systems. Experience with Microsoft Active Directory. Rebuild servers to increase efficiency and eliminate bugs. Certification for Information Assurance Security Officer for US Army. Increased bandwidth for heavy-usage computers through use of Very-Small Aperture Terminal (VSAT). Increased efficiency of daily business operations through regular computer maintenance and replacing outdated systems. Site lead for Eagle Cash Card rollout - an electronic system designed to reduce the amount of paper currency in theater. Responsible for $1M in equipment on property books. Received several commendations from higher headquarters for my exemplary performance. Responsible for coordinating troop and mission movement.