Executive Summary of Manish MathurBusiness leader with over 29 years of experience in building high-performing organizations, streamlining operations, and implementing technology solutions to drive cost efficiency, productivity, and profitability. A seasoned executive with a proven track record across diverse industries, consistently delivering measurable outcomes through strategic foresight and effective leadership.Excels in P&L management, driving business growth, and ensuring customer success, having led multi-location teams across Southeast Asia, India, and the US. Possesses a strong aptitude for setting up, creating, and managing successful business units from the ground up. Expertise includes operations management, process optimization, sales and marketing, compliance, stakeholder management, and employee engagement. Led major business expansions resulting in significant top-line and bottom-line growth, while improving both customer and employee satisfaction.Throughout my career, I have received awards for operational excellence, workplace environment, strategic initiatives, and overall business performance. My leadership style emphasizes collaboration, innovation, and driving results aligned with organizational goals, ensuring sustainable growth and operational success.Career Highlights:• Consistently delivered strong performance and KPI adherence, reducing attrition trends, improving customer retention, minimizing penalties, and increasing rewards.• Achieved cost rationalization benefits of up to USD 1 million through enhanced manpower productivity, resource and cash flow optimization, transactional cost reduction, and effective P&L management.• Set up, managed, and expanded Global Capability Centers (GCC) and shared services centers in alignment with global strategic initiatives.• Oversaw multi-million-dollar budgets of up to USD 38 million.• Led and managed a workforce of 6,500+ FTEs across multiple sites.• Spearheaded the implementation of ISO and SEI CMM certifications.• Managed multi-location, diverse global teams across North America, the UK, Southeast Asia, and India.• Improved CSAT by 26% and ESAT by 37%, driving overall service excellence.• Successfully aligned stakeholder aspirations, expectations, and vision to meet organizational goals.• Transformed a company from EBITDA-negative to PAT-positive by creating value for stakeholders and employees through process re-engineering, standardization of SOPs and KPIs, client relationship management, and the implementation of new technology and automation solutions.
Listed skills include Crm, Operations Management, Business Process Improvement, Team Management, and 45 others.
