Marco Lopez Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Sr. Client Technology Analyst providing Paramount Pictures with IT Desktop Client Services to the Corporate, Studio Facilities, and Theatrical Business Units.- Provide white glove level support for desktop end-users on-site and virtually for cross-functional clients with urgency, understanding, and in a timely manner.- Lead and manage troubleshooting efforts through data analytics and client partnership to identify issues, provide solutions, and manage volume of tasks.- Drive recommendation to leadership through metrics for current and forecasted needs based on trends in support, client behavior, and total cost.- Administer and troubleshoot network devices/services such as firewalls, routers, switches, and access points.- Mentor/train help desk technicians at various locations in accordance with departmental resource availability, protocols, and developed procedures.- Special Projects: New Hire Onboarding and IT Contractor management.

Long Beach, California, Us

Client Technology Analyst: Providing Paramount Pictures Corporation with IT Desktop Support to the Corporate, Facilities, Editorial, HR, Sourcing, Travel, and Finance groups. - Led A/V room support for video conferencing or board room presentations using a variety of technologies.- Established metrics for service level tracking and support benchmarking of help desk tickets and client needs.- Managed active directory administration by resetting passwords and granting privileges to file shares.- Collaborated with external vendors and service providers to procure and ensure efficient application operation and address any technical issues or concerns.- Supported telephony deployment and management via CISCO Unified CM and Unity Connection Admin

Los Angeles, Ca, Us

Providing California Resources Company with IT Executive Support and application training in the West LA site. Service to a 150 client environment duties include:- Remote asset management, EST time zone support, semi-annual to quarterly on-site visit Security Compliance check, Blade server deployment, and vendor management.- Supported Info Sec forensics by enforcing compliance of Offboarding security policy for legal checks, processing of physical hard drives, and e-Discovery drive custody.- Discovery and testing of Security applications for Multi-Function devices.- Metrics/KPI monitoring for asset right sizing, printer consolidation, vendor coordination, enforce best practices of printer device, and print server administration.- Logged and tracked reported issues/tickets to IT and vendors to form strategy, troubleshoot, and resolve various problems.

Houston, Tx, Us

- Remote asset management, EST time zone support, semi-annual to quarterly on-site visit Security Compliance check, Blade server deployment, and vendor management.- Supported Info Sec forensics by enforcing compliance of Offboarding security policy for legal checks, processing of physical hard drives, and e-Discovery drive custody.- Discovery and testing of Security applications for Multi-Function devices.- Metrics/KPI monitoring for asset right sizing, printer consolidation, vendor coordination, enforce best practices of printer device, and print server administration.- Logged and tracked reported issues/tickets to IT and vendors to form strategy, troubleshoot, and resolve various problems.

Burbank, Ca, Us

• Responsible for procurement and management of all computer related hardware and software for the Consume Products, Interactive and Time Warner Internal Audit divisions. These include business needs analysis, research, and propose technologically sound solutions. Also the coordination of installations, training and maintaining physical inventory of over 800 assets.• Responsible for Data management activities on three WBCP, WBIE & TWIA File and Print servers, to include disk space utilization, data structure modeling, and security rights administration.• Coordinate server maintenance with Network group such as hardware/software application installation, migrations, refreshes, slow response times and outages.• Act as liaison between client community and Application and Technology Services.• Provide solutions and coordinate resources for day-to-day support requests for 700+ users. • Provide hands on, individual or group informal training on hardware and software items.• Guide cross-functional teams in all phases of desktop initiatives from feasibility through implementation.Key Accomplishments:• Assisted in the technical relocation and set up of WBCP regional offices in Mexico City.• Managed, planned and tracked the successful implementation of desktop replacements for over 400 business clients. • Assisted cross-functional teams in the implementation, training and support of a License Management System ( LMSi, Brand Assurance Manager, Andale!).• Successfully proposed, assisted in design and coordinated the implementation of File and Print servers for WBCP, WBIE and TWIA.• Pro-active in the education of WBCP clients on technical and social engineering tactics.• Participated in multiple CPI teams that implemented effective process improved solutions.

Burbank, Ca, Us

• Responsible for procurement and management of all computer related hardware and software for the Consume Products, Interactive and Time Warner Internal Audit divisions. These include business needs analysis, research, and propose technologically sound solutions. Also the coordination of installations, training and maintaining physical inventory of over 800 assets.• Responsible for Data management activities on three WBCP, WBIE & TWIA File and Print servers, to include disk space utilization, data structure modeling, and security rights administration.• Coordinate server maintenance with Network group such as hardware/software application installation, migrations, refreshes, slow response times and outages.• Act as liaison between client community and Application and Technology Services.• Provide solutions and coordinate resources for day-to-day support requests for 700+ users.• Provide hands on, individual or group informal training on hardware and software items.• Guide cross-functional teams in all phases of desktop initiatives from feasibility through implementation.Key Accomplishments:• Assisted in the technical relocation and set up of WBCP regional offices in Mexico City.• Managed, planned and tracked the successful implementation of desktop replacements for over 400 business clients.• Assisted cross-functional teams in the implementation, training and support of a License Management System ( LMSi, Brand Assurance Manager, Andale!).• Successfully proposed, assisted in design and coordinated the implementation of File and Print servers for WBCP, WBIE and TWIA.• Pro-active in the education of WBCP clients on technical and social engineering tactics.• Participated in multiple CPI teams that implemented effective process improved solutions.

Burbank, Ca, Us

• Responsible for procurement and management of all computer related hardware and software for the Consume Products, Interactive and Time Warner Internal Audit divisions. These include business needs analysis, research, and propose technologically sound solutions. Also the coordination of installations, training and maintaining physical inventory of over 800 assets.• Responsible for Data management activities on three WBCP, WBIE & TWIA File and Print servers, to include disk space utilization, data structure modeling, and security rights administration.• Coordinate server maintenance with Network group such as hardware/software application installation, migrations, refreshes, slow response times and outages.• Act as liaison between client community and Application and Technology Services.• Provide solutions and coordinate resources for day-to-day support requests for 700+ users.• Provide hands on, individual or group informal training on hardware and software items.• Guide cross-functional teams in all phases of desktop initiatives from feasibility through implementation.Key Accomplishments:• Assisted in the technical relocation and set up of WBCP regional offices in Mexico City.• Managed, planned and tracked the successful implementation of desktop replacements for over 400 business clients.• Assisted cross-functional teams in the implementation, training and support of a License Management System ( LMSi, Brand Assurance Manager, Andale!).• Successfully proposed, assisted in design and coordinated the implementation of File and Print servers for WBCP, WBIE and TWIA.• Pro-active in the education of WBCP clients on technical and social engineering tactics.• Participated in multiple CPI teams that implemented effective process improved solutions.

Burbank, Ca, Us

Provided IT Services to internal clients such as Warner Brothers, Disney Stores, and the Los Angeles Times.• IT support Windows and Office to a 1200+ Windows 95 client network.• Ethernet Network support.