Mark Cummins Email & Phone Number

Dublin

As Sales Director, I was responsible for hiring, training, developing and managing a growing team of sales associates.

• Managed my team to consistently overachieve sales and business level metrics.• Managed the hiring, staffing, training, and maintaining of a diverse and effective sales support team.• Responsible for career development/planning, performance and pay discussions of team members.• Improved sales processes and operational effectiveness, through closed loop analysis of ongoing issues.• Worked with multiple departments on various projects to set up or improve internal processes.•… Show more • Managed my team to consistently overachieve sales and business level metrics.• Managed the hiring, staffing, training, and maintaining of a diverse and effective sales support team.• Responsible for career development/planning, performance and pay discussions of team members.• Improved sales processes and operational effectiveness, through closed loop analysis of ongoing issues.• Worked with multiple departments on various projects to set up or improve internal processes.• Interacted with cross-functional groups to solve business and customer issues. • Was the single point of contact for all post order customer escalations.• Focused on influencing and delivering the best possible customer experience.• Provided guidance and strategy on customer or order problems, and delivery solutions.• Communicated regularly and effectively with our customers, my team, and the senior leadership.• As a result of the success of my team, I worked with other countries and business units to set up similar teams.• I developed my team way beyond their original remit, which was basic order entry, to include: o Software & Peripheral sales. o Desktop and laptop sales. o Selling the benefits, and training customers how to use a personalised online purchasing portal. This increased customer online orders from 38% to 64%. o All post sales customer queries and escalations. Show less

• Exceeded personal sales targets (137%) with an account base of medium to large sized UK customers• Provided cover for the sales manager when they were out of the office, attended sales management meetings, held team meetings and huddles, and was responsible for the team’s performance.• Proactively took on Champion roles to help drive different focuses on the team.• Coached low performing individuals.

• Exceeded personal sales targets (135%) with an account base of medium sized UK customers• Provided on the job training for new reps.• Mentored reps transitioning from consumer to business sales.

• Exceeded personal sales targets (211%) from a hunt group supporting medium UK business customers.• Provided on the job training for new reps• Increased the team’s services achievement through coaching, sharing of best practices, and reporting on performance.

• Exceeded personal sales targets (158%) from a hunt group supporting medium to large Irish customers.• Provided on the job training for new reps

• Exceeded personal sales targets (125%) supporting a sales teams large and complex deals.• Trained a team of sales people in identifying, upselling and closing large and complex deals.

• Exceeded personal sales targets (161%) from a hunt group supporting small UK business customers.• Took inbound calls from hunt group and converted to sales first time.• High volume sales that required quick upselling and closing skills over the phone.

• Branch Customer Advisor and Lending Consultant. This included taking customers through the end to end mortgage process, and advising and selling the many sales, credit, insurance and loan products that we had available. • Marketing & Product Development. My role included competitive analysis, product development from start to finish, branch training, liaising with various internal departments as well as external printers, media outlets and financial institutions.• Corporate… Show more • Branch Customer Advisor and Lending Consultant. This included taking customers through the end to end mortgage process, and advising and selling the many sales, credit, insurance and loan products that we had available. • Marketing & Product Development. My role included competitive analysis, product development from start to finish, branch training, liaising with various internal departments as well as external printers, media outlets and financial institutions.• Corporate Development. I was part of a small team set up to transition the Irish Permanent from a Building Society to a plc. The role included the full end to end process from deciding what and how to message to customers, staff and the media, to setting up a call centre to deal with customer queries and complaints. Show less

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