Mark Hammond Email & Phone Number

London, Gb

Managing Global Infrastructure for Entain, responsible for ensuring the technical foundation of the company can support its global operations, is secure, cost-effective, and capable of scaling as the business grows.Covering Core Infrastructure, Virtualization and Database technologies.

London, Gb

Leading the UK Infrastructure and Cloud Operations teams.

London, Gb

London, Gb

In this role I have responsibility for managing three teams; Database , WIndows and Linux infrastructure teams. Which make up the majority of the technical resources the I.T. department. The environments we support include; the retail EPoS, the web infrastructure, the back office Windows systems, the desktop and mobile environments.

London, Gb

The Technical Services Windows Infrastructure Team is responsible for Support and implementation of Microsoft focused Applications, Hypervisor, Hardware, SAN and Storage management.My Responsibilities include:• Manage the day to day running of the Windows and Infrastructure Team• Provide technical guidance to team members.• Manage team performance via setting individual and team targets and objectives. • Produce technical architecture designs for projects and scope the future of Coral IT systems.• Work with the other Technical teams to support the Coral Business and develop the Coral infrastructure.• Investigate new technology and its benefit to the businessKey Success:Projects• Managed the Migration of Critical System from Legacy Data centre.• Re-architect of BI solution to provide increase performance.• Implementation of All Flash array.• Design and implementation of VMware server consolidation to reduce opex costs by 50%Service• Improved resilience and monitoring of Critical services.• Design and implementation of bespoke monitoring of devices across our retail estate.• Implemented processes for Datacentre hardware management reducing maintenance contract by 50%.People• Helped Team members gain Microsoft and VMware certifications

• VMware vSphere (ESX4) Infrastructure implementation• Exchange 2007 Implementation and Migration• SAN Management• Virtualisation of 50+ physical servers• Active Directory Migration and Management

Reading, Berkshire, Gb

While Working at Ultima I was based on site at Toyota GB within a team of 4. The role was a mixture of 2nd and 3rd line support as well as development of the Windows 2003 network. The Network consists of approximately 4,500 Users and 240 Windows 2003 Servers spread across 240 Sites.• Developed and implemented a new Anti-Virus infrastructure.• Development and maintenance of Symantec LiveState Delivery (Software Deployment System)

Global, Us

Royal Mail outsourced most of its IT business and staff to CSC in June 2003.Being part of a more diverse organisation provided the opportunity to work in different accounts each with their own requirements. Some of the highest profile accounts were:The Department of Health – 2nd\3rd Line Lotus Notes and Domino support and administration• Organised training for support team and improved technical documentation for the helpdesk to resolve issues.• Forged Closer working relationships with other support groups for more effective escalation of issues.BAE – Lotus Notes\Domino to MS Exchange\Outlook Migration support• Took over the management of support group for the Lotus Notes to Outlook migration• Cleared a back log of 1600 support calls in 2 months.

London, Gb

User Support Specialist, Royal Mail - January 2000 to June 2003On the Helpdesk we supported over 35,000 users using over 1000 different packages over a variety operating systems. In 2002 we won the Helpdesk Institute’s “Helpdesk of the Year” award.I started with Helpdesk on the 1st tier support team and quickly progressed to the 2nd tier support team where we support the company’s core applications and backups.As part of my role I have trained other members of the Helpdesk one to one as well as running a number of training courses in Symantec Anti-Virus.This role helped me develop great customer service and communication skills along with the ability to liaise with others who may not have a high level of technical knowledge.