Catalyst. Strategist. Human-Centered Designer. Collaborator. Coach.My twenty-plus year career has focused on helping companies create and capture value. I work to maximize business effectiveness related to business strategy, organizational goals, and customer insights. Through research, hard-earned expertise, and human understanding, I have built design practices from scratch and have improved the business outcomes of existing design and product teams. I’m dedicated to designing, delivering, and capturing customer value through the use of qualitative and quantitative research. I have led critical marketing, brand, and experience initiatives for Fortune 500 clients, educational institutions, and technology startups. I’m passionate about design, innovation, and continuous improvement, especially in the areas of business transformation. Specialties: innovation; design thinking; customer experience (cx); user experience (ux); business strategy & analysis; business model canvas; market segmentation; team dynamics, marketing and brand strategy; group decision-making, multi-channel engagement; product management; team building; and project leadership.Gallup Top 5: Individualization, Ideation, Communication, Learner, Strategic