Serve as primary point of contact with internal stakeholders to obtain a mature understanding of their organization’s business processes and future IT needs. This includes migrating legacy applications to stable working environments as well as designing new IT solutions to meet changing business needs. Capture requirements, define use cases, design user interface, and perform quality assurance testing to move each project through the software development life cycle.

Manage a team of 16 employees in three different time zones to plan and monitor program execution using Lean Six Sigma principles to streamline processes for the NASA agency. Identify resources needed to meet agency goals and analyze key performance indicators to evaluate performance. Develop quantifiable metrics and actionable plans as well as conduct routine risk assessments to evaluate potential threats and mitigate risks. Analyze data using tableau, dashboards, or other BI tools to look for trends and other growth opportunities. Responsible for the management of 10 direct reports; interview, select, and train new hires. Coach employees on goal setting and professional development. Conduct timely and constructive performance evaluations.• Developed and implemented over 20 workflow processes that led to 15% growth.• Cultivated relationships with key stakeholders at 10 different centers to implement new strategies and maintain high levels of customer satisfaction. • Success at writing proposals that led to $30m in revenue.• Used emerging technologies to build five mobile applications and design four databases.• Co-facilitated Kaizen event with 25 attendees to improve program performance.

Documented success in designing and implementing multiple IT systems across the government Agency. Consistently achieve a high level of success in customer satisfaction by managing project demands and ensuring the BI solution exceeds the customer’s needs.- Highly skilled in gathering and identifying user requirements and designing BI solutions to solve process inefficiencies.- Extensive experience with the software development life cycle (requirements gathering, design, implementation, testing, deployment, and maintenance).- Develop and deploy a Change Management Plan to facilitate user acceptability.- Conduct training sessions with multiple user groups to ensure a high level of customer satisfaction.- Develop and implement a software development timeline to ensure the team adheres to funded cost schedules.

Implement a highly competitive student internship program for NASA/Johnson Space Center. - Conduct root cause analysis to determine effective course corrections and future risk assessments. - Successfully implemented a marketing strategy that led to a 15% increase in additional project funding.- Led an aggressive initiative to target diverse populations and increase program participation. Efforts led to a 32% increase within three months. - Analyze program data and other metrics to identify trends, management strategies, and growth potential.- Develop benchmark processes that lead to successful project implementation.

Performed root cause analysis to implement course correction and evaluate program risk. Established quantitative and qualitative assessment tools for analyzing and measuring program effectiveness. Defined milestones needed to track and achieve quantifiable success. This was accomplished using implementation plans, dashboards, Gantt charts, Excel spreadsheets, cross-functional and process flow charts.