My experience as an owner of a small business has allowed me to use every skill that I have gathered throughout my professional career as well as establish and nurture relationships within the Ottawa and surrounding area. The main objective of Taylored Advantage is to help small businesses take that next step. To properly assist with this, I had to be constantly learning new work fields. This has allowed me to gain experience in many different fields and make inroads with different businesses. Major Accomplishment• Helping 5+ small businesses gain 10% increases in sales over last year• Building and nurturing relationships with business in the Ontario region

During my time with the City of Ottawa, my main area of focus was internal communication. This position relied heavily on strong writing skills and being able to adapt to different audiences. Most of the work consisted of constant production of articles and following up with departments to ensure that all facts were correct and that employee comments were in the right context. Once everything was approved, I developed the internal newsletter that was read by all employees. Being in this position made me realize each project is a cumulative effort with everybody involved.Major AccomplishmentWas recognized by the Mayor’s office for the high quality of articles that I produced for the City newsletter.

My time at Make-A-Wish Eastern Ontario allowed me to further develop my skill set in the world of non-profit while also gaining a sense of accomplishment knowing that I was helping children in our local area get the wishes that they deserve. With being a non-profit you are forced to wear many hats and experience many different aspects of the roll. Everyday came with a new set of challenges with a few everyday tasks including social media management, preparation of all outgoing communication and community outreach. Major AccomplishmentEnsuring the Tysen’s Mission to a Million was successfull with only 86 days remaining and $200,000 left to raise.

During my time working as a junior communication specialist with Algonquin College and the Bigger Than Hockey campaign, my focus was to raise awareness and fundraise for the Capital City Condors. This position required lots of teamwork and project management to ensure that our goal was reached. My main tasks consisted of community outreach in the Ottawa market for donation goods, drafting and editing of articles as well as event planning and hosting of fundraising events.Major AccomplishmentRaised $13,950 for the Capital City Condors over four months.

Managing two major departments, that accounts for over ten million dollars a year, requires a deep understanding of budgeting, negotiation, and time management. Along with ensuring that all benchmarks are met, there is also the management, development and hiring of staff. This position allowed me to not only develop my management style but to continue developing my knowledge of the Ottawa market.Major Accomplishment Exceeded financial benchmarks for FY 16 and FY 17 by 10%

The Sales Team Leader position grooms you to becoming a shopkeeper. While the role still requires you to have a deep understanding of your departments and the products within it, you are also in charge of starting to manage and develop your team.Major Accomplishment· Reached sales benchmarks and goals· Number one in the country in three different TRO's· Helped develop plans for the departments that ended up being implemented country wide

The range specialist position is very product focused and understanding sales trends in your department. This allowed me to develop my knowledge of furniture sale trends in the Ottawa market. Another key task of this position is to provide outstanding customer serviceMajor Accomplishment· 5% increase in overall sales to the department· Reached all sales goals and benchmarks· Helped store reach overall sales goal for first time in 5 years

Pets/Seasonal (March 2013 – July 2013), Sports/Automotive (July 2013 – December 2013), Dairy/Frozen/ Candy/ Dry Goods (December 2013 – September 2014)The role of department manger requires you to have a deep understanding of the needs of your local market. The importance of this is to ensure that your advertising and stock numbers accurately meet theneeds of the consumer. Along with this comes negotiation with vendors, helping assist customers as well as manage a team of co-workers to ensure that all quarterly and yearly goals are metMajor Accomplishment Exceeding sales benchmarks for all departments that I managed.

The main goal of being a full-time member of the Dry Good’s team was to provide outstanding customer service and to ensure that the department is always fully stocked and clean. This position allowed me to contribute to the overall growth of the store as well as establish relationships with vendors.Major Accomplishment· Helped bring double digit growth to the departments· Department became one of the showpiece departments for all of Ottawa· Two-time employee of the month

The Customer Service Manager roll requires you not only to be able to deal with the stress of running the 20+ cash registers but also manage funds and deal with customers that want to speak with a manager when tempers flare. This is a very high stress position, especially in a busy area such as Trainyards.Major Accomplishment· Trained over 30 employees· Brought down customer complaints and cut losses at cash by over 40%· Helped the store become one of the highest credit card applications stores in the country at launch.