Overall responsibility of the IT strategy and operational planning for our organization and the contracts our IT Services team directly supports.● Participate in strategic and operational governance processes of the business organization as a member of the senior management team.● Lead IT strategic and operational planning to achieve business goals by engaging stakeholders, fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.● Keep current with trends and issues in the IT industry, including current technologies and prices. Advise, counsel, and educate executives and management on their competitive or financial impact.● Promote and oversee strategic relationships between internal IT resources and external entities, including government, vendors, and partner organizations.● Identify opportunities, business cases, cost/benefit analysis, and any associated risks for the appropriate and cost-effective investment and cost-savings of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.● Develop, track, and control the information technology annual operating and capital budgets.● Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.● Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.● Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.● Develop and maintain an appropriate and efficient IT organizational structure that supports the needs of the business.

Assist in the overall responsibility of the IT strategy and operational planning for our organization and the contracts our IT Services team directly supports.● Participate in strategic and operational governance processes of the business organization in coordination with the CIO.● Develop IT strategic and operational plans to achieve business goals by gathering stakeholder feedback information, fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.● Keep current with trends and issues in the IT industry, including current technologies and prices. Advise, counsel, and educate executives and management on their competitive or financial impact.● Promote and oversee strategic relationships between internal IT resources and external entities, including government, vendors, and partner organizations.● Identify opportunities, business cases, cost/benefit analysis, and any associated risks for the appropriate and cost-effective investment and cost-savings of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.● Assist in developing, tracking, and controlling the information technology annual operating and capital budgets.● Present, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.● Assist in defining and communicating corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.● Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.● Assist in developing and maintaining an appropriate and efficient IT organizational structure that supports the needs of the business.

Managed all IT Services personnel in support of telecommunications, network infrastructure, systems, applications, and customer service for all corporate and contract environments.• Supervise onsite and remote site support operations for corporate or contract requirements.• Supervise architecture and implementation activities in support of corporate or contract initiatives.• Provide oversight and final approval authority on all architecture, technology and implementation decisions.• Create operations and maintenance estimates based upon system complexity for use with existing systems or proposal work.• Perform strategic planning to create yearly initiatives that align with business goals.• Supervise change, configuration and lifecycle management processes to ensure compliance with operational framework requirements.• Generate policies and procedures in relation to IT service offerings to facilitate compliance and efficiency.• Work with the Information Assurance group to ensure security compliance across all operational environments.Key Achievements:• Instituted a periodic re-look process for operational environments to gauge efficiency and effectiveness, and to provide a list of relevant, budget conscious recommendations that will enhance operational efficiency.• Created a system complexity calculator in order to provide better estimations for operations and maintenance requirements.• Created a chargeback calculator in order to properly calculate reimbursement requirements for use of corporate virtual environment resources.• Created a successful pilot program and cost analysis for a corporate Virtual Desktop Infrastructure rollout.• Successfully moved our corporate IT infrastructure to a new headquarters location overnight.

Designed, developed, tested and implemented programs to meet customer requirements and efficiency standards.• Gathered business requirements from direct customer meetings in order to facilitate application development.• Gathered customer feedback information during application demonstrations to ensure customer requirements were met.• Analyzed routine performance data to ensure application efficiency.• Provided senior level support to track down and fix application issues.Key Achievements:• Lead early web design and application efforts in support of mainframe application conversion.• Successfully implemented mainframe to server interconnectivity in support of new hybrid web applications.• Created system connectivity packages for distribution to external customers.

Worked on a variety of projects to include a server room redesign, asset management, and network troubleshooting.

Operated NCR 9854 and 8500 systems using a VRX operating system. Updated online master files for financial institutions through the use of NEAT3 batch file programs. Developed, tested, and implemented utility programs and software fixes. Performed required system tests through theuse of tailored procedures.