Leading the Technology Strategy & Operations at Walmart Global Tech India - Building the overall vision and success metrics for India team to build better engineers, better products and improve overall customer experiences- Building better engineers through high focus on awareness, education and context. Created strategy to deliver this using our Global Tech Academy platform- Building better products through focus on engineering and operational excellence, working with start-up ecosystem to fill white spaces, longer term future of retail research with IITM and IISc, Architect and Fellows program, running internal and external tech conferences to bring focus on deep tech and stand out Walmart as a known Tech company to work for- Building better customer experience through focus on common global products and platforms, right tooling and dev ops for developers

Lead Digital Transformation (CDO Mandate) in a new age Ed-Tech Startup through a strong foundation of Processes, Product & Technology, Data and People.- Conceptualized a need for end-to-end customer 360 platform to enable highly contextual conversations, improve customer experience and bring data based decision making and execution. Led cross functional (internal and external) product, technology and operations teams to deliver the product and processes in a highly agile manner in one of the fastest CRM deployments along with streamlined sales & marketing automations (MoEngage) with integrations across the ecosystem. Improved NPS from 44 to 56 within first 12 months.- Built predictability in business outcomes with executable playbook around hybrid (online and offline) launches, sales processes, business planning cycles and close knit marketing and academic calendars- Lead 250k inbound volume customer service enabled with cross integrated calls, emails and bots - Setup outbound and inbound communication platform (Avaya and Ameyo) integrated with CRM - Launched WhatsApp and chat bot on Haptik platform with 37% adoption in 2 months - Building high emotional quotient customer service for 10x scale - Created displacements in customer service taking CSAT from 80% to 95% and improving resolution times by 3x using a mixed approach of right processes, technology, data and empowering people

• Productization of Sales Engine for B2B sales to streamline and standardize sales in STL ($2B Sales Revenue)• Building Key Account Management strategy & process to tackle 80% sales at STL (~$3B Sales Funnel)• Running innovation track to build an ecosystem of technology vendors to transform manufacturing - 11 white papers released• Built a CoE with Signavio BPMS (1st customer in India) - Processes launched include L1-L5 process for Fiber Manufacturing, Civil Execution (across 80 sites), Installation & Commissioning (across 1200 sites), Right of Way, Engineering Change Management (across India, China & Italy), Reliability Test Lab, Employee Health & Safety and many more...• Technology Transformation – Reduction in procurement time from >1 month to 7 days

Driving Transformation in everyday lives through Technology - Set up & delivery to a 3-year Digital Transformation roadmap• Ground up Transformation team building• Organizational change management for key Process & Digital Transformation initiatives including E2E Sales & Operations Planning (for Optical Fiber, Fiber Cables & other speciality products), Product Lifecycle Management, Proc to Pay, Scrap Elimination, Robotics Process Automation, Factory Automation & Industry 4.0, RFP to Cash Cycles and many more• Conceptualized and Delivered Integrated Business Planning including Forecasting, Demand Planning, Supply & Response Planning & Production Planning using SAP, Salesforce and IBP suite ($10M impact to bottom line in Year 1)• Launched of Service Execution Platform to bring Scalability to Sterlite services business – Patent filed ($1.5B of Business running on the platform)• Launched 9 RPA bots with 5% reduction in overall FTE's• Enabled access of STL China factories to European markets through specs and process benchmarking. Reduced scrap from 18% to 11%)• Improve cross collaboration @ Sterlite with deployment of key frameworks including OKRs, Working & Decision Sessions, CXO reviews• Process Optimization - Deep dive at current business processes to standardization complemented by ingraining Best In Class process towards achieving the desired competitive edge• Collaborate with Management Assurance for Internal Process Audits - Develop sustainable process plugs for fall-outs• Business Process Controls : Set right controls that mitigate risks in an efficient and cost effective way, ensuring support via a culture of controls awareness and sustainable monitoring. Envision possible road blocks and have a mechanism in place for feedback, re-calibration and successful roll-out.

• Established a blueprint of $7B ecommerce business driven through processes across retail, supply chain and overall org• Conceptualized Flipkart Operating Model and led alignment of strategy and execution across 30K employees• Led productizing of Strategy execution using OKR framework enabling thought leadership and focus on both short and long term strategic objectives• Led Opex savings of $70M across Flipkart to improve business sustainability• Delivery of multiple transformational initiatives around Servicification & Externalization of Ekart (Supply Chain arm of Flipkart), Supply Chain Automation, Alternate Delivery Models in E-commerce, Big Billion Days, Cataloging Process, Customer Shopping Experience, Revenue Drivers and Seller Experience• Building grounds up a sustainable quality consciousness at Flipkart enabled through product & processes

• Setup Process Excellence Team grounds up• Heavy change management to deliver key process levers for scaling a start up to become an enterprise• Ground up process building for Launch and Managing Retail Exclusives (like Motorola), Proc to Pay, Stock Replenishment Models, Product Returns and Exchange, Pre Orders, Imports, C-SAT, Technology Delivery• Frameworks delivery and operationalization to remove system ambiguities, bring rigor and transperency

Product Management for Tesco MarketingLanded Tesco Clubcard Mailing with 15M multi-channel personalized statements worth 750 Million GBP in revenuesEcommerce launch in multiple businessesDeliver Retail Capability Certification ProgramCreating an Innovation Culture in the team

Played key roles in1. Landing friends of fresh & easy program, very successful digital adaptation to Tesco Clubcard customer loyalty program with local flavors for the US. The project earned a value award from Philip Clarke (Tesco CEO)2. Generate insights from customer experiences, analyze data from sales to help strategic business priorities3. Defining and landing staff rewards program - Earned a value award from Philip Clarke (Tesco CEO)4. Revamping the online presence for fresh & easy, creating new brand website, taking the business multi-channel by launching ecommerce on the platform with order fulfillment through 200 convenience store formats5. Negotiated contracts worth 5 mn USD and setting up like online payments, product feedback, web analytics and customer support

I worked for Tesco as Business Analyst and later as Senior Business Analyst (with Product deployment and management mandates)My key contributions have been1. Rolling out Tesco Operating Model comprising of key business processes with supporting systems. I held key responsibilities for rolling out famous Tesco Clubcard in Malaysia and Slovakia. I also played key role in supporting Hungary, Poland, Czech Republic and Thailand deployments overall covering in excess of 30 mn customers2. Revamp of Hypermarket labor scheduling of Tesco Czech Republic using Red Prairie labor scheduling solution covering 20 hypermarkets

I worked at i2 Technologies (present JDA Software) looking in implementation and support for Supply Chain Collaboration, Supply Chain Planning systems. My key clients included Airbus, POSCO and Huawei.