Matt Morgan Email & Phone Number

Melbourne, Vic, Au

Brisbane, Qld, Au

Led efforts to introduce a skill taxonomy within Go1 Content Hub, and worked with technology partners on adoption and implementation. Crafted product strategy for content search & discovery, and launched the first customer-facing A/B experiments.

West Perth, Western Australia, Au

Team leader for INX People Logistics' product. Led scrum ceremonies and worked with the team to manage strategic priorities, work backlog and operational stability (as well as customer success).

West Perth, Western Australia, Au

Newtown Square, Pa, Us

Led the product vision for a new data & analytics platform. Participated and led SCRUM ceremonies, and worked with stakeholders across many parts of the business to create and evangelize our vision.

Southlake, Texas, Us

✪ In addition to Customer Centricity, take over responsibility for Commercial Analytics & Revenue Integrity product offerings.✪ Unlock value in proprietary data platform (Intelligence Exchange) by collaborating and socializing with other product managers to form cross-functional teams.✪ Engage with senior IT and commercial leaders in customer base to resolve execution issues, improve engagement and deepen existing partnerships.✪ Generate insights from quantitative and qualitative data to identify/explain trends and implications on business strategy and strategic options.SUCCESS HIGHLIGHTS✪ Oversaw team of 4 product managers, covering combined total of 8 solutions for 60 customers with annual revenue of + $20M.✪ Implemented customer recovery plan for key solutions, resulting in retaining all customer accounts.✪ Initiated strategic initiative to migrate solutions from on-premise to AWS cloud.

Southlake, Texas, Us

✪ Led team with confidence and influence in all areas of loyalty, CRM, data and digital marketing; oversaw execution of the roadmap for Sabre Airline Solutions Customer Centricity suite of applications.✪ Managed new product innovation in the area of Data & Analytics Applications, seeking to utilize data platform (Intelligence Exchange), in order to solve airline business problems in new and innovative ways.✪ Worked with sales, marketing and technology product teams on developing training plan, building adoption plan for new tools/processes and developing metrics to monitor the effectiveness of the same by tracking key metrics.✪ Interfaced with existing client to provide a single point of contact/escalation for service delivery issues and development; representsed the client’s needs to the internal Sabre Airline community.SUCCESS HIGHLIGHTS✪ Doubled installed customer base.

Southlake, Texas, Us

✪ Contributed to the growth and profitability of the company by revolutionizing end client’s customer experiences, designing ideal customer experiences based on deep customer insights to deliver customer outcomes (e.g. high client persistency rates, cultivation of profitable win/win client relationships).✪ Responsible for representing Sabre Loyalty product to all Sabre-hosted airlines. Support sales and marketing team in new pursuits, engaging with prospective customers when appropriate.✪ Implemented market research as well as current customer needs to formulate a product roadmap for our airline Loyalty products (accrual, redemption & elite recognition).✪ Handled multi-year technology roadmaps, including businesses capability identification and categorization, technical analysis and project phasing.SUCCESS HIGHLIGHTS✪ Launched Sabre Dynamic Rewards, an industry leading loyalty redemption & pricing platform.

Long Island City, New York, Us

✪ Led a medium sized (8 person) team of business analysts & project managers. Managed and accounted for a portfolio budget of $3M annually.✪ Developed and maintained strategic relationship between IT and various departments (including Revenue Management, Sales, Revenue Analysis, Alliances & Partnerships, Charters and Loyalty).✪ Fostered customer loyalty by ensuring the customers fully understood and utilized the value of solutions and services.✪ Evaluated financial implications of specific business decisions/opportunities and advised management accordingly to ensure targeted financial performance achievement.SUCCESS HIGHLIGHTS✪ Oversaw the team which delivered a multi-year program of improvements to JetBlue’s TrueBlue program, resulting in $5M+ annual revenue increase.✪ Ensured business continuity & availability from key technology partners, resulting in significant YoY decrease of critical incidents.

Long Island City, New York, Us

✪ Ensured on-time delivery of key strategic initiatives which enabled JetBlue to compete more effectively across broader market segments.✪ Assembled resources, scheduled tasks, and created detailed timelines to maximize efficiency throughout each project phase.✪ Communicated effectively with client, product development, and QA to prioritize tasks and manage site releases.✪ Advised clients on best practices throughout design while managing project scope and client expectations.SUCCESS HIGHLIGHTS✪ Spearheaded strategic projects for Getaways & Ancillary revenue team, including integration of JetBlue Getaways package offers within the main airline booking site (jetblue.com).✪ Successfully delivered the technology to support the launch of the new JetBlue Mint product, ensuring consistency and quality across all sales channels.

Long Island City, New York, Us

✪ Developed onboard material for new Project Managers, defined standards for project management within JetBlue IT.✪ Gathered requirements and advised the business team regarding the solutions for the business.✪ Managed project scope by developing work breakdown structure for major milestones and critical path tasks for meeting project deadlines and producing deliverables.✪ Produced periodic project forecast to ensure defined scope was delivered and managed to timelines and budget; communicated project status to management and project stake holders.SUCCESS HIGHLIGHTS✪ Identified $100k of savings within existing contracts from key vendors.✪ Improved project execution quality by 50%.

✪ Managed the prioritization and governance board of the IT Portfolio.✪ Worked with project sponsors to get governance approval, by reviewing project charters and preparing business cases for upcoming initiatives.✪ Socialized and worked closely with senior stakeholders to ensure a smooth approval process.✪ Created and managed Resource demand forecasts for a subsection of IT department.

✪ Analyzed corporate business processes to develop customized solutions to reduce costs, increase revenue and maximize profit.✪ Responsible for ensuring the successful transition of Electrical & Gas Licensing office to the corporate licensing system (including the cash payment system).✪ Worked with Oracle and SQL Server databases; developed integration and migration solutions.✪ Managed assigned projects that included monitoring project and compliance with applicable specifications, rules, regulations and laws related to business applications.

London, Gb

✪ Developed and maintained internal Insurance Broking Application, written in C# using the .NET framework backed by an Oracle 9i database.✪ Documented standard resolution procedures resulting in higher mean resolution times and increase in project efficiency.✪ Ensured that projects remain on track by tracking activity, resolving problems, publishing progress reports and recommending actions to management.

Meudon, Île-De-France, Fr

✪ Developed and maintained Client/Server J2EE application, ensuring continuity of data across multiple sites using Oracle9i/10g.✪ Maintained ongoing collaboration with engineering, marketing and technical support to present and discuss ideas to enhance product features, functionality and reliability.✪ Engaged with clients to help user adoption of application and improved user experience through demo sessions.

Bachelor, Computer Science

Bachelor, Mathematical Sciences