James Mutts Email & Phone Number

Virginia, United States

United States

· Elite expert consultant with a mastery of analyzing customer needs via all lines of business· Recovery and Collect on all accounts per FDCPA guidelines· Review and process time-sensitive documents (insurance claims, POA, disputes etc.)· Strategically sale and market (sensibly)· Work with teammates to set and surpass daily, weekly and monthly ULB goals and expectations· Troubleshoot all mobile devices and internet while educating on how to best use them

· Call center for credit card, repossessions and deceased accounts· Recovery and Collect on all accounts per FDCPA guidelines· Review and process time-sensitive documents (POA, disputes etc.)· Complete comprehensive financial assessment to determine feasibility of resolving delinquency· Work with teammates to set and surpass monthly goals and expectations

· Inbound contact center for consumer bank, cd, money market and savings accounts· Provided services such as account balance inquiries, statements, tax forms, transfers, etc.· Troubleshoot online and mobile access to accounts· Assisted customers with filing disputes, documenting fraudulent activity and reporting lost or stolen information· Monitored accounts for fraudulent activity, documented statements and escalated to CIC or Security as necessary