Develop and manage system changes/communications multiple customer care, IVR, and cross-channel data analytic tools. Subject matter expert for call, retail, and web data. Partner across different business groups to help pull, analyze, and produce meaningful reports tied to key business metrics including repeat contacts, contact reasons, and customer churn.• Completed year-long Next Leadership Mentor Program and then continued to help manage new mentors during subsequent years.

I have over 200 weddings of experience and I provide excellent price value. In addition, my personality is easy to get along with and my organization helps gets fun and creative pictures done efficiently.I love working with people and helping capture moments in time that will be cherished for a lifetime.

Assisted with handling escalated customer issues; troubleshot phone related problems. Submitted network issues to the network team. Activated customer phones, ensuring various services were implemented in accordance with individual customer needs. Trained new representatives regarding call center operations.