Nicholas Wright Email & Phone Number

Acton, ACT, AU

Hong Kong, Hong Kong, HK

Sydney, NSW, AU

• The senior commercial partnerships leader working with hotel owners and investors at global level across EMEA and APAC regions, working with senior leadership and management to ensure commercial success across revenue.
• Created, launched, and facilitated a brand-new online training initiative for hotels, focusing on partner technology platforms, HR, company values and key internal programs to ensure a consistent knowledge and usage
• Created a training program called Building Blocks with a strategic focus on group level knowledge consistency across all hotels and across all operational teams particularly on hotel operations, guest experience, CX.
• Helped hotels improve their commercial returns by identifying opportunities from guest experience reviews and NPS scores with learnings applied to help drive more direct bookings and drive and hold higher average rates
• Mentorship and training of select hotel leadership, including GM’s and aspiring managers across managed and franchised hotels

Sydney, NSW, AU

• Awarded "General Manager of the Year 2021"
• Manage day-to-day operation of 81 room property of $1M+ payroll, spread across two sites, and developed a recovery strategy for property to reposition in a market with changed dynamics
• Re-energise the strong financial position of the iconic hotel, which operates with Tasmania’s only adventure park onsite and is strategically located adjacent to the major tourism drawcard in Launceston, Cataract Gorge.
• Work with the StayWell head office to develop budgetary, revenue and distribution and financial goals and targets for the property as it emerged from the COVID-19 period.
• Engaged with StayWell head office to ensure one of their largest and most commercially important managed properties is set for the best commercial outcomes in a new trading environment.
• Realign the profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

South Hobart, Tasmania, AU

Acheived a Top 1% hotels in the world (for 2020) with four x Top 10 spots in Australia for TripAdvisor "Best of the Best Travellers Choice" hotels: - #5 Best Small Hotel (Australia)- #6 Best Hotel for Romance (Australia)- #7 Best Hotel for Service (Australia) - #8 Best Hotel for Luxury (Australia) Plus another Top 25 hotels in three categories for Oceania.

My duties included managing hotel’s day-to-day operations, 65 members of staff, maintenance, finance, bar and restaurant operations for a 43 key upscale absolute-beachfront property including one of Vanuatu’s busiest and top-rated restaurants. I ensured high-standard management of Vanuatu’s highest occupancy resort and top-performing strata hotel assets.

Bangkok, TH

I co-created a B2B advisory and representation business for hotels in Asia Pacific to overcome the properties’ need for business and professional advice on sales, marketing, revenue and distribution, representation, service standards delivery and to provide overall strategic advice and direction to boost success. In addition, I advised 45+.

San Francisco, CA, US

As a Director of Sales, I established the first international office, hired local sales and support team in Bangkok, facilitated office fit-out and provided ongoing management of operations and team. I created and promoted brand awareness while leading the sales charge and establishing a sales Beachhead into a competitive market with ongoing development of.

London, GB

My responsibilities involved researching, identifying and developing approaches of target acquisition for hotel partners and I successfully negotiated and secured contracts for the hotel on most favourable terms including annual fees. I secured onboarding of new hotel partners and notified Smith partners (Conde Nast, Amex etc) about new hotels to the.

London, GB

My role of a Trading and Distribution Manager involved managing the accounts of existing hotel partnerships for 220+ hotel partners across Asia Pacific, performing business reviews and observations of revenue and production figures as well as advising business opportunities to grow and compliance with partnership agreement terms. I analysed the demand.

London, GB

I acted as primary operational contact for all 220+ Asia Pacific hotels and global sales team around booking-related matters and specific time-critical actionable needs and managed the hotel on-boarding and set-up process within the Smith extranet while ensuring data collection and rates configuration in line with business needs. Furthermore, I ensured.

Cotton Tree, Queensland, AU

I represented to the Victorian market Oaks 28-strong (at that time) hotel, resort and apartment portfolio across Australia, New Zealand and Mid-East and secured volume contracts from the corporate/government market whose primary purchasing and contracting decisions were based in Victoria. I also managed accounts of existing partners including the likes of.

Southbank, Victoria, AU

As a Marketing Executive, I managed the marketing of the full Australasia collection of 280+ properties across Australia, New Zealand and SE Asia (ranging across motels, resorts, hotels, villas, and more) and collaborated with national and international, sales and marketing and finance teams for preparation of specific marcoms as well as managed the single.

Southbank, Victoria, AU

Leadership, training and development of a team of professional and efficient contact centre agents across loyalty, wholesale, groups, corporate and FIT travel; with an explicit aim of increased conversion for CHA's global network

South Brisbane, Queensland, AU

Planning and booking of client travel needs of both the corporate and leisure traveller

Ensuring the best guest experience throughout their stay

Ensuring the best guest experience throughout their stay