Demonstrated, coached to, and focused on the behaviors that drive member acquisition and retention, and proactively reviewed processes and team member effectiveness. Drove successful guest and member engagement, and was responsible for the attainment of sales goals, including new member sales, fitness revenue, retail, and member retention.Recruited, hired, and onboarded skilled sales and service-focused individuals to set my team up for success. Cultivated strong selling skills through continuous assessment, feedback, and coaching via observation, shadowing, and modeling interactions with guests. Delivered regular training to ensure my team provides exceptional service in a member-centric environment.Partnered with the Fitness Manager to execute company fitness initiatives designed to improve the member experience and increase engagement through fitness offerings - including personal training, group exercise classes, and 24GO digital content.Developed and executed business plans, reviewed weekly sales numbers and club statistics with the GM to identify potential revenue gaps, and modify team execution strategies as needed.

Tasked with creating a working and fitness environment that is amicable for both team members and guests. · Sales and sales management including teaching variable sales techniques to veteran and rookie team members.· Responsible for sales growth resulting in top 3 fitness facilities and top 5 sales performers in the district. · Customer service as well as customer retention and acquisition.

Awarded General Manager position in February 2015 after working part time with front desk staff. Serves as the direct point of contact for client services and human resources. Responsible for the creating liaisons between vendors and event staff and coordinators. • Increased operational effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; communicating values, strategies, and objectives. • Assigned accountabilities; planning, monitoring, and appraising job results. • Developed a climate for offering information and opinions. • Provided training opportunities in exercise science and supplement information.

Awarded Motor Transportation Operator position at the culmination of 12-week basic training and an additional 12 weeks of intensive, specialized tactical vehicle training. Served as an MTO protecting and transporting both lives and property, patrolling military bases and hostile routes and at USMC Base Camp Lejeune, NC and NATO/ ISAF Base Camp Leatherneck; Helmand Province, Afghanistan for 40 to 75 hours per week. • Assisted in the planning and execution of combat operations during Operation Enduring Freedom 13.2 - 14.1. • Received and implemented combat orders as outlined by both officers and senior enlisted in offensive, defensive and retrograde operations. • Assisted in the preparation of operational planning and orders to support security of NATO forces, resources, and installations.