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Robby Putra Email & Phone Number

Customer Success Specialist – Card Dispute at TP
Location: Bandung, West Java, Indonesia 9 work roles 1 school
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Current company
TP
Role
Customer Success Specialist – Card Dispute
Location
Bandung, West Java, Indonesia

Who is Robby Putra? Overview

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Quick answer

Robby Putra is listed as Customer Success Specialist – Card Dispute at TP, based in Bandung, West Java, Indonesia. AeroLeads shows a matched LinkedIn profile for Robby Putra.

Robby Putra previously worked as Business Staff at Pt. Tkg Taekwang Indonesia and Customer Service Representative at Pt. Infomedia Nusantara. Robby Putra holds Bachelor'S Degree, Office Management/Administration, 3.75 from Universitas Pendidikan Indonesia.

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TP

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Profile bio

About Robby Putra

I graduated from Universitas Pendidikan Indonesia with a bachelor's degree in Pendidikan Manajemen Perkantoran. I have worked in government, corporations, and education. Furthermore, I have gained internship experience in administration, quality management systems, and being a receptionist. I am proficient in both speaking and writing English. Microsoft Office is a skill that I am also proficient in. My personality is characterized by optimism, agility, and self-motivation. I am accustomed to working in a challenging and fast-paced environment, and I like to work in an organized to ensure that my work gets done efficiently and effectively each day. Despite being under pressure or in a critical situation, I am capable of making decisions quickly and accurately. My understanding of basic information technology concepts is strong, and I am quickly able to comprehend product knowledge. I am willing to work with a schedule that is flexible, including shifts and weekends.

Current workplace

Robby Putra's current company

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TP
Tp
Customer Success Specialist – Card Dispute
Jakarta, Indonesia
Website
AeroLeads page
9 roles

Robby Putra work experience

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Customer Success Specialist – Card Dispute

Tp

Jakarta, Indonesia

Business Staff

West Java, Indonesia

1. Analyze and make B-Grade & Overrun Nike Shoes Report then send it to NIKE GEO (Europe, Middle East, Africa, North America, Latin America-Asia Pacific, and Greater China) to get the approval either NIKE would like to released the PO or destroy the shoes.2. Analyze and share B-Grade & Overrun Monthly Report to Production and Planning Team, Product Security Team, Export-Import Team, and Purchasing Team.3. Set up CGAC PO and PO Released Acceptance from NIKE through Company System.4. Import the released PO into the Company System and inform the result in the form of Order Number to the related department so that the goods are ready to be exported.5. Monitoring the Destruction Excecution of B-Grade / Overrun shoes of the Factory.6. Make Debit Note Supporting Document (Cost Break Down, Factory Invoice, Nike Approval Email, Certificate of Destruction, Debit Note Input Form).7. Monitoring the payment process related with Debit Note from NIKE to Factory.8. Track down all cases related with Debit Note.9. Do assign orders as the first step before shoes are exported overseas10. Weekly analyze of PO Line Information such as Payment Terms, Billing Information, Shipping Information before the Order Number is imported into the Company System / Assign Order

Customer Service Representative

Bandung, West Java, Indonesia

1. Provide assistance to customers with registration, upgrades, downgrades, and education on indiHome services to increase customer satisfaction with products from PT Telkom Indonesia (Persero) Tbk. 2. Handling customer complaints about technical and non-technical indiHome service issues. Discover the cause of the complaint, select and explain the solutions that the company can offer to customers with accuracy. 3. On some occasions responsible for being a Cashier. My job description is to handle all customer payments, starting from indiHome monthly bill payments, Halo-Telkomsel card usage payments and other payments with various payment methods, such as cash payments to cashless payments, then routinely balancing daily cash, especially cashier closing books at the end of the month.4. Making calls to potential customers / telemarketing. Offer additional subscription features to approximately 100 customers every day with an expected success rate of 80-85% per month.5. Provided accurate information about the company's products, warranties, terms and conditions, as well as the advantages that customers receive and services that are always ready to provide assistance when needed.6. Retained customers who would unsubscribe from the company's products every month with a success rate of 80 to 90% every month. Successfully achieved a customer satisfaction rating on a scale of 9 out of 10 every month.

Oct 2022 - Sep 2023

Staff Protokol

Jl. Diponegoro No.22, Citarum, Kec. Bandung Wetan, Kota Bandung, Jawa Barat 40115

1. Organized approximately 150 events every month for the Governor, Deputy Governor, Chief Regional Secretary, Governor's Wife, and Deputy Governor's Wife. 2. Regulated the protocol for welcoming Local Government Guests.3. Create coordination materials and facilitate protocol, as well as provide information on events and activity schedules to the Regional Head of the West Java Provincial Government.

Jan 2022 - Jun 2022

Staff Impor

Subang, Jawa Barat, Indonesia

1. Drafted SPPB (Surat Persetujuan Pengeluaran Barang) BC 23 / Customs Import Documents around 2000 documents for each month. 2. Computerized IT Inventory Receipts are generated for approximately 2000 documents every month.3. Assist Customs Officers at PT TKG Taekwang Indonesia with their customs clearance process.4. Coordinate with the company's internal Customs Officers and the West Java Regional Customs Office in case of any discrepancies in customs clearance cases.5. Collaborate closely with the Purchasing & Development Team to prioritize the arrival of raw materials and samples, which are of paramount importance in the Company's production process.

Mar 2021 - Jan 2022

Educator

Blk Uptd Kabupaten Bekasi

Bekasi, Jawa Barat, Indonesia

1. Coached correspondence in Indonesian and English, dynamic and static archive management, stenographic writing techniques, communication skills in the work environment, customer management, Microsoft Office skills, presentation skills, and petty cash management. 2. Trained 50 students from various backgrounds on soft and hard skills in Office Administration for 3 months.

Sep 2019 - Nov 2019

Quality Management System

Bandung, Jawa Barat, Indonesia

1. Assist in the preparation of documents in the form of Quality Guidelines (PM), Procedures (PR), Work Instructions (IK), and Record Forms (FR) at LAPAN Bandung. 2. Help with the necessary information to apply for KNAPPP 02: 2017 accreditation. 3. Evaluate and give suggestions for enhancing the system.

Jan 2018 - Feb 2018

Front Office Receptionist

Bandung, Jawa Barat, Indonesia

1. Providing information services to over 10,000 students who require Rectorate assistance. 2. Arranged a meeting schedule for the 31 units within the University of Education Indonesia and the Rectorate of the University of Education Indonesia.

Mar 2017 - Aug 2017

Administrator

Bandung, Jawa Barat, Indonesia

1. Managed financial and staffing records from various work units at Universitas Pendidikan Indonesia, with around 1000 archives every month, ranging from filing to archive storage.2. Identified, assessed, and verified archives to transfer inactive archives from 120 programs and 8 faculties at Universitas Pendidikan Indonesia.

Mar 2017 - May 2017
1 education record

Robby Putra education

FAQ

Frequently asked questions about Robby Putra

Quick answers generated from the profile data available on this page.

What company does Robby Putra work for?

Robby Putra works for TP.

What is Robby Putra's role at TP?

Robby Putra is listed as Customer Success Specialist – Card Dispute at TP.

Where is Robby Putra based?

Robby Putra is based in Bandung, West Java, Indonesia while working with TP.

What companies has Robby Putra worked for?

Robby Putra has worked for Tp, Pt. Tkg Taekwang Indonesia, Pt. Infomedia Nusantara, Pemerintah Provinsi Jawa Barat, and Blk Uptd Kabupaten Bekasi.

How can I contact Robby Putra?

You can use AeroLeads to view verified contact signals for Robby Putra at TP, including work email, phone, and LinkedIn data when available.

What schools did Robby Putra attend?

Robby Putra holds Bachelor'S Degree, Office Management/Administration, 3.75 from Universitas Pendidikan Indonesia.

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