Mark E Robertson

Mark E Robertson Email and Phone Number

Senior Director, Product Design @ New Relic, Inc.
San Diego, CA, US
Mark E Robertson's Location
San Diego Metropolitan Area, United States, United States
Mark E Robertson's Contact Details

Mark E Robertson personal email

Mark E Robertson phone numbers

About Mark E Robertson

Dynamic design leader with over 20 years of experience in end-to-end product ideation and design practices, dedicated to enhancing functionality and user experience across diverse platforms. Driving product led growth strategies. Proven track record of guiding full lifecycle design processes, spearheading the discovery and prototyping of innovative products by focusing on the customer, and driving excellence in user interface design. A passionate mentor for early-career designers, fostering skill development and promoting team growth. Skilled at developing cohesive design systems that ensure consistency and scalability across products, significantly improving overall design efficiency. A champion of cross-functional collaboration, seamlessly integrating design efforts with product development, engineering and leadership strategies by focusing on customer needs and leveraging data to inform decision making. Highly proficient in user experience design, interaction design, motion design, and visual design, with expertise in customer engagement, wireframing, prototyping, user research, & accessibility design.AREAS OF EXPERTISECustomer-Centered design methodologies | Data-Driven Decision Methodologies | User Experience (UX) Design | Interaction Design | Visual Design Production | Prototyping & Wireframing | Storyboarding | Cross-Functional Stakeholder Collaboration & Communication | Human-Computer Interaction (HCI) | Creative Problem-Solving | Product Feature Definition | Product Storytelling & Presentation | DesignGovernance | Agile Design & Development Processes | User Interface (UI) Design | Design System Contribution | Prototyping & Usability Testing | Cloud Service Design | API Design & Integration | Data Visualization | SaaS Product Design | Product-Led Growth Strategies.

Mark E Robertson's Current Company Details
New Relic, Inc.

New Relic, Inc.

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Senior Director, Product Design
San Diego, CA, US
Website:
newrelic.com
Employees:
2947
Mark E Robertson Work Experience Details
  • New Relic, Inc.
    Senior Director, Product Design
    New Relic, Inc.
    San Diego, Ca, Us
    View
  • New Relic
    Senior Principal Product Designer
    New Relic Apr 2024 - Nov 2024
    San Francisco, Ca, Us
    Led the full lifecycle design process with a focus on enhancing Logs capability and internal developer tools, improving overall user experience and system functionality. Spearheaded the discovery, definition, and prototyping of new features, driving innovation in user experience and interface design. Mentored early-career designers, fostering growth, enhancing skill sets, and contributing to team development and creative excellence. Contributed to the design system, ensuring consistency and scalability across product interfaces and improving design efficiency. Collaborated cross-functionally with multiple teams to align design objectives with technical and business requirements, ensuring smooth project execution and delivery.
    View
  • New Relic
    Senior Director Of Product Design - Product Led Growth & Commerce
    New Relic Apr 2023 - Apr 2024
    San Francisco, Ca, Us
    Rebuilt and led a geographically dispersed design team across the U.S., fostering collaboration and efficiency in a remote work environment. Directed the team in supporting product-led growth initiatives including onboarding, personalized customer growth, and commerce, driving user engagement and retention. Oversaw the successful design and launch of the NRCompute consumption-based pricing model, which was released in fall 2023, contributing to a new revenue stream and enhancing customer flexibility. Championed cross-functional collaboration to ensure seamless integration of design efforts with product development, marketing, and customer success strategies. Delivered impactful design solutions that supported personalized user growth, improving customer satisfaction and expanding commerce capabilities.
    View
  • Salesforce
    Senior Director Of User Experience - Sales Cloud
    Salesforce Jun 2021 - Mar 2023
    San Francisco, California, Us
    Built and led a high-performance global design team with members across the US, Europe, and India, ensuring seamless collaboration and productivity across diverse time zones. Managed both individual contributors and managers, fostering leadership development and promoting a culture of innovation and excellence. Directed the team in supporting 20% of the Sales Cloud product line, including critical areas like sales automation, career training in the flow of work, and Salesforce Easy. Spearheaded the design and integration of Sales, Marketing & Service features into a single, guided experience with Salesforce Easy, enhancing user experience and streamlining workflows. Drove strategic initiatives to optimize sales automation and career training, directly contributing to increased efficiency and customer satisfaction across the Sales Cloud platform.
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  • Salesforce
    User Experience Architect - Sales Cloud
    Salesforce Oct 2020 - Jun 2021
    San Francisco, California, Us
    Served as the primary product and design contributor for multiple cross-cloud offerings related to Sales Cloud, driving innovation and enhancing cross-functional capabilities. Collaborated closely with product management, design, and engineering teams across Sales, Marketing, and Service product lines, ensuring cohesive product development and strategic alignment. Led brainstorming, ideation, and product definition activities to support the development of the Sales Enablement Minimum Viable Product (MVP), accelerating time to market and driving early-stage product success. Played a key role in cross-cloud integration efforts, enabling seamless user experiences across multiple Salesforce product lines, contributing to overall platform unification. Championed a customer-centric approach, ensuring that product designs aligned with user needs and business objectives for maximum impact.
    View
  • Oracle
    Principal Interaction Designer, Mentor - Oracle Cloud Infrastructure
    Oracle Oct 2019 - Oct 2020
    Austin, Texas, Us
    Designed multiple Oracle Cloud Infrastructure (OCI) initial releases (MVP) for key cloud security services, including Cloud Guard and the OCI mobile app, enhancing cloud security and user accessibility.Played a pivotal role in the conceptualization and design of OCI’s cloud security services, contributing to the platform's strengthened security posture. Mentored early-career UX designers, fostering professional growth and guiding them in best practices for user experience design in a complex cloud environment. Led the UX design for the OCI mobile app, improving user experience and enabling seamless access to cloud security services on mobile devices. Drove innovation and excellence in cloud security service design, ensuring that initial releases met both user needs and technical requirements.
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  • Oracle
    Principal Interaction Designer - Oracle Integration
    Oracle Jul 2014 - Oct 2019
    Austin, Texas, Us
    Led the design for Oracle’s first-ever cloud-based service, Integration Cloud, setting the foundation for Oracle's cloud service offerings and driving innovation in cloud integration solutions. Directed the design and development of the Oracle API Platform, enabling full lifecycle API creation, deployment, and monetization in the cloud, facilitating seamless API management for enterprise users. Spearheaded the design of the Predictive Analytics model builder for the Business Activity Monitoring product, leveraging artificial intelligence to provide businesses with powerful insights and predictive capabilities. Played a key role in shaping the user experience for critical Oracle cloud-based services, ensuring robust functionality and intuitive design to meet diverse business needs. Collaborated cross-functionally with engineering, product management, and AI teams to deliver cutting-edge solutions that enhanced Oracle's cloud portfolio.
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  • Oracle
    Principal Interaction Designer - Oracle Data Visualization Library
    Oracle May 2012 - Jul 2014
    Austin, Texas, Us
    Managed the design system for Oracle’s JET data visualization component library, ensuring consistency, scalability, and ease of use across the platform. Designed and developed new data visualizations from the ground up, integrating innovative design solutions with front-end development expertise. Secured four US design patents for original data visualization designs, demonstrating a commitment to innovation and excellence in the field of user experience and data presentation. Enhanced Oracle’s data visualization capabilities, delivering highly functional and visually appealing solutions that improved user engagement and data interpretation. Collaborated closely with engineering teams to ensure seamless integration of new visualizations into Oracle JET, driving user-friendly and data-rich experiences across products.
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  • Killer App Design
    Principal & Usability Specialist
    Killer App Design Sep 2011 - May 2012
    Delivered comprehensive user experience (UX) design, user interface (UI) design, and visual design services, enhancing product usability and aesthetic appeal across web, desktop, and mobile platforms.Led front-end development for web, desktop, and mobile applications, ensuring seamless implementation of designs and optimal performance across devices. Conducted prototyping and usability testing to refine designs based on user feedback, improving functionality and user satisfaction. Provided expert search engine optimization (SEO) services, enhancing website visibility and driving increased traffic through improved search rankings. Developed cohesive brand design solutions, ensuring alignment of visual identity with business objectives and enhancing brand recognition across digital platforms.
  • Slacker Radio
    User Experience Designer
    Slacker Radio Nov 2011 - Feb 2012
    Provided user experience (UX) and user interface (UI) design for Slacker's web and mobile music services, enhancing user engagement and interaction across platforms. Designed Slacker's Android 4 tablet app from the ground up, delivering a seamless and intuitive user experience that aligned with the platform's unique capabilities. Developed detailed personas and customer journey maps to inform design decisions, ensuring a user-centered approach that addressed key customer pain points. Created innovative interaction patterns and produced high-fidelity mockups for both web and mobile platforms, enabling effective collaboration with developers and stakeholders. Played a pivotal role in improving Slacker's user experience by translating customer insights into actionable design solutions for web and mobile music services.
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  • Sorenson Media, Inc.
    Sr. User Interface Designer
    Sorenson Media, Inc. Apr 2009 - Oct 2011
    Draper, Utah, Us
    I provided user experience design, user interface design, visual design, prototyping, graphical user interface development, and illustration for Sorenson Squeeze (award-winning desktop video encoder) and Sorenson 360 (cloud based video delivery network). I also conducted research and development for multiple video encoding products, web design and development, SEO, and package design. Sorenson Media was acquired by Nielsen Group in 2019.
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  • Logitech (Sightspeed)
    Sr. Visual Designer
    Logitech (Sightspeed) Oct 2007 - Jan 2009
    I led UX design, UI design, prototyping, visual design, branding of Dell Video Chat (named in PC World's 100 Best Products of 2007). Designed and developed the Dell Video Chat website (in 10 languages) utilizing the Joomla CMS. Led UX design of SightSpeed's flagship product. Also provided user experience design and user interface design for Logitech Vid (video chat app - bundled with all Logitech webcams) after Logitech's acquisition of SightSpeed.
  • Bridgewave Communications
    Marketing Manager
    Bridgewave Communications Jun 2006 - Oct 2007
    Us
    I developed and executed lead generation and channel marketing campaigns, including Search Engine Marketing (SEM). Also, redesigned and developed the corporate website, including SEO, and integration with Salesforce.com CRM. Optimized CRM sales funnel workflows. Developed web-based partner portal. Designed and produced digital & print marketing collateral.
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  • Lightpointe Communications
    Interactive Marketing Manager
    Lightpointe Communications Feb 2005 - May 2006
    I developed and executed global interactive marketing campaigns and tools. Managed online lead generation campaigns in the US, Europe and Asia, customer loyalty initiatives, channel marketing, corporate & informational websites, including SEO & SEM. Developed integration between corporate website and Salesforce.com CRM including web-based partner portal.
  • Kintera, Inc.
    Senior Web Developer
    Kintera, Inc. Apr 2004 - Feb 2005
    Us
    I developed & championed the corporate style guide. Was the design lead for the corporate website redesign. Collaborated with development team to improve Sphere (web-based SAAS) & private application user experiences. I was also a design team lead, and mentored early career designers and developers. I also designed & developed websites in Sphere for clients such as; American Red Cross, Pearl Harbor Memorial Fund, SurfAid International, Overseas Adventure Travel and the International Foundation for Animal Welfare.
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  • Ideaedge Ventures
    Art Director / Production Artist
    Ideaedge Ventures Apr 2001 - Feb 2004
    I developed company brands. Designed, produced, and managed digital & print marketing collateral. Provided complete lifecycle Web design & development, including SEO. Designed & managed development of web-based partner portals, all for technology start ups. ideaEdge Ventures was a San Diego based technology start-up incubator.
  • Powell Internet
    Web Designer
    Powell Internet Jun 1998 - Feb 2001
    San Diego, Ca, Us
    I provided web design & development for clients such as: Academic Press, PeopleFirst.com and InFocus. Powell Internet (PINT) is a local San Diego web development agency specializing in web design and application development. Owned and operated by Thomas Powell.
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Mark E Robertson Skills

User Experience User Interface Design User Experience Design Web Design User Interface Agile Methodologies Usability Testing Usability Interaction Design Visual Design Web Development User Centered Design Information Architecture Mobile Interaction Design Seo Wireframes Html5 Data Visualization Graphic Design Mobile Design Css Design Thinking Web Applications Wire Framing User Research Ethnographic Research Mobile Interface Design Html 5 Front End Adobe Creative Suite Information Design Design Leadership

Mark E Robertson Education Details

  • Codecademy
    Codecademy
    Front-End Engineer
  • Harvard Business School Online
    Harvard Business School Online
    Organizational Leadership
  • Harvard Business School Online
    Harvard Business School Online
    Organizational Leadership
  • Cooper Professional Education
    Cooper Professional Education
    Design And Applied Arts
  • Self Taught
    Self Taught
    Responsive Web Design
  • Uc San Diego
    Uc San Diego
    Asp (Vbscript)
  • Uc San Diego
    Uc San Diego
    Web Publishing
  • Platt College - San Diego
    Platt College - San Diego
    Multimedia
  • San Diego State University
    San Diego State University
    Fine Art

Frequently Asked Questions about Mark E Robertson

What company does Mark E Robertson work for?

Mark E Robertson works for New Relic, Inc.

What is Mark E Robertson's role at the current company?

Mark E Robertson's current role is Senior Director, Product Design.

What is Mark E Robertson's email address?

Mark E Robertson's email address is mr****@****rce.com

What is Mark E Robertson's direct phone number?

Mark E Robertson's direct phone number is (800) 633*****

What schools did Mark E Robertson attend?

Mark E Robertson attended Codecademy, Harvard Business School Online, Harvard Business School Online, Cooper Professional Education, Self Taught, Uc San Diego, Uc San Diego, Platt College - San Diego, San Diego State University.

What are some of Mark E Robertson's interests?

Mark E Robertson has interest in Making The World A Better Place, Snowboarding, Illustration, New Technologies, Hiking, Photography, Family Time, Golf.

What skills is Mark E Robertson known for?

Mark E Robertson has skills like User Experience, User Interface Design, User Experience Design, Web Design, User Interface, Agile Methodologies, Usability Testing, Usability, Interaction Design, Visual Design, Web Development, User Centered Design.

Who are Mark E Robertson's colleagues?

Mark E Robertson's colleagues are Robert Kirkum, Philip Beckwith, Peter Richardson, Vinay Antony Payyapilly, Ryan Davis, Andy Chow, Shanice Carey.

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