Marco R. Email & Phone Number

Los Angeles, Ca, Us

Vienna, Austria

- New customer acquisition in the B2B sector (hospitals, institutions, practices, universitiesand similar)- Professional support for international new customers- Development of tailor-made offers based on analyzes of important KPIs- Ongoing market analysis for the expansion and further development of existing customers and business areas- Conducting negotiations with customers in coordination with management- Holistic interface to external and internal partners- Reporting, controlling and market intelligence

West Covina, California, United States

- Providing leadership, direction and management of the finance and accounting team- Providing strategic recommendations to the CEO and members of the executive management team- Managing the processes for financial forecasting and budgets, and overseeing the preparation of all financial reporting- Advising on long-term business and financial planning- Implemented aggressive financial plans with a 50% revenue increase over a 6-month period.- Establishing and developing relations with senior management and external partners and stakeholders- Reviewing all formal finance, HR and IT related procedures- Reviewing sales proposals to ensure alignment with overall company goals

Los Angeles, Ca / Chicago, Il / San Diego, Ca

- Research and evaluate real estate property procurement based on earned value management and after resale value.- Estimate renovation costs as well as profit and loss- Manage investment portfolios, research foreclosure, short sale, REO and traditional real estate’s transactions and costs- Procurement and management of rental property portfolio- Negotiate complex real estate and wholesale real estate transactions- Managing director for property valuation, expense projection, tax liability, and short hold time management- Manage contractors, renovation projects, and quality assurance.- Conducted after-action and lessons-learned reviews to maximize efficiency of future projects.

Vienna, Austria

- Implemented process improvements to drive revenue growth, resulting in a doubling of monthly income- Conducted system audits to identify inefficiencies and areas for improvement- Trained employees on new processes and systems to enhance productivity and performance- Managed customer service for over 100 patients daily, utilizing multilingual skills in German, English,Spanish, Italian, and French, addressing patient concerns and driving patient satisfaction- Administered and oversaw the Covid Testing program, handling up to 30 patients in a 4-hour time span during peak periods- Led the implementation of a new patient management system, ensuring compliance with government standards for personal identifiable information and continue to serve as Subject Matter Expert (SME) for the patient management system, providing ongoing training and support for staff and addressing technical inquiries

Las Vegas, Nevada Area / Iraq / Afghanistan

- Troubleshoot, identify and repair faults associated with any aspect of the unmanned aerial vehicle and associated ground control station and communication devices. - Conduct site surveys for setup of additional GCS/ UAV assets and assess feasibility and subsequent site construction and build-up- Work with a scheduler to ensure all asset/ aircraft maintenance (scheduled and unscheduled) is tracked and amendments are updated in real-time to ensure parties involved track schedule, progress, personnel, and challenges- Coordinate and troubleshoot additional payloads such as Air Handler, Gorgon Stare, and BLOS- Manage several MQ-1 and MQ-9 avionic/engineers/Technicians day-to-day activities- Perform daily refresher training courses and “pop-quizzes” to ensure knowledge fluency- Draft and provide documentation and make technical presentations as required- Perform inspections to ensure quality of service on all activities requiring engineer intervention- Represent the organization as the prime technical contact on advisement and assistance- Provide “general knowledge/capability” presentations to UN partner and member nations- Conceptualize and implement avionic upgrades on Predator and Ground Control Station platforms- Provide technical coordination of vendors/suppliers- Devise new approaches to resolve unusual or complex engineering problems- Maintain the strict confidentiality of sensitive information- Perform as (CRO) COMSEC responsible officer

Melbourne, Florida, United States / Iraq / Afghanistan

– Communicate previous lessons learned on contraband interdiction, contraband groups training, techniques and procedures (CGTTP)s, and identify possible mitigation using overhead and ground assets in coordinated efforts– Work with command/Intelligence officers to identify interrelated groups of organized crime and share information with other sites to help build trend analysis– Help with drafting documentation that analyzes lessons learned, Enemy and Organized crime SOP, as verified by intelligence groups– Draft standard operating (SOP) for operators to use as “how to” in identifying Crime/Drug groups and gather intelligence on how they operate within the assigned Area of Operation (AO) that complies with the United Nations/ North Atlantic Treaty Organization (UN/NATO) set of laws for the region– Conduct site surveys for setup of Persistent threat Detection System (PTDS) Aerostat (aircraft), support equipment and assess feasibility and subsequent site construction and build-up– Drafting and consistent communication of asset maintenance plan/ amendments to ensure parties involved can track budget, schedule, progress, personnel, procurement, and challenges in real-time– Supervise a crew of at least 7 employees to ensure a fully mission capable operation, while coordinating with military and civilian commands for tasking and maintenance availability– Plan and conduct the training for personnel from multi-country teams on operation/capability/ and management of government classified electronic intelligence, surveillance, and reconnaissance system throughout the entire campaign– Ensure users can meet the mission of identifying high-value targets (HVTs), whether it be personnel, illicit farms and growing operations, and targets of interest (TOIs)– Train personnel on the development of products and storyboards for management to evaluate and further develop lessons-learned and/ or subsequent tasking

Melbourne, Florida, United States / Iraq / Afghanistan

– Supervise a crew of at least five employees to ensure a fully mission capable operation, while coordinating with military and civilian commands for tasking and maintenance availability– Ensure shift responsibilities, schedules, and issues are resolved in adequate fashion and within mission guidelines– Install, test, integrate, repair, and update cutting edge Intelligence, Surveillance, and Reconnaissance (ISR) government classified elevated sensors and computer system applications from a variety of Government vendors as applicable to the Lighter than Air/ Persistent Threat Detection System (PTDS) Aerostat, to ensure constant functionality and report common faults and recommendations for improvements– Sensors include MX15/MX20/MX25/FLIR T3000/Star Safire, Multi-Camera (NFOV, WFOV); full motion video (FMV) systems, infrared (FLIR & L3 WESCAM) cameras, laser systems, radar systems, video capture/imaging systems (UAV), Motorola radio systems, FORAX HARC, and Harris Communications– Ensure functionality of Avionics package functionality and calibration to ensure pressures are continually within flying regulations, using oscilloscopes, multi-meters, pressure tester, fiber optic OTDR, and fiber scope tester– Ensure Network functionality via Ethernet, Fiber-optic, and Radio communications, and conducting fiber fusion when necessary, using Fitel S177A Fusion Splicer Kit– Experience operating and programming iDirect 5000 Series Satellite Routers, Cisco 3560G 8/24 Port Switches, Cisco ASA 5505 PIX Firewalls, Cisco 7942 IP Phones, Dell PowerEdge R510 Servers, BIYN 16 Channel 480 Fps DVR w/ 24TB High Definition Video Storage over LAN/WAN networks– Integrate, maintain, test, upgrade and configure Microsoft operating systems over Cisco switches of various proprietary classified software to ensure constant functionality– Sensor Operator performing image analysis based on intel briefings and POL movement patterns, target acquisition, soak and intel observation gathering

San Diego, Ca

Reserve force with 1 war campaign assignment. Separated as Gunnery Sergeant (E-7) with an honorable discharge.- One-year Unit Operational forecasting and training projection in accordance with Mission Essential Tasks and Task Lists (METs/METLs)- Conduct daily/weekly/monthly communication/meetings to ensure all deliverables are being met and funding is secured- Perform Operational Risk Management for all events and ensure any slippage did not affect overall project performance- Supervise and conduct training of non-communication Marines and Sailors basic communication skills to include functionality, radio communication etiquette, basic troubleshooting, and COMSEC filling and troubleshooting- Plan, coordinate, and conduct basic training of over 100 Marines and Sailors assigned to the company on a quarterly, annual, and semi-annual basis using in-person lecture training aided by PowerPoint presentations and update individual training records- Monitor and assign personnel to investigate and resolve trouble calls regarding computer, printer, and network functionality- Body Composition Program Administrator/Manager. Physical training program creation and implementation for all overweight Marines and Sailors. Maintained an 84% return to regulation weight within the program specified timelines under my administration- Supervised and served as subject matter expert for a team able to work independently or cohesively to troubleshoot, upgrade, repair and establish communications of various configurations to include HF, UHF, VHF, OTH, Satellite Communication, BAT system, and Blue Force Tracker systems (BFT), Beyond line of Sight (BLOS)- Serve as Program Manager for Duty/Drill weekend to ensure accountability, maintenance, and upgrades of COMSEC equipment for use with communication equipment under the Unit’s account- Conducted deliverable assignment, funding disbursement and mission forecast planning with section heads to ensure successful training missions

Huntington Beach, Ca

− Drafting and consistent communication of implementation plans/ amendments to ensure parties involved can track budget, schedule, progress, personnel, and challenges in real-time− Train Front of House employees from basic functions, to more advanced day to day operations of the system− Train Back of House employees to assume manager and property expert roles. This includes advanced training on how to modify and manage the database items in order to make changes as the company grows− Conduct site surveys for adaptability of new POS equipment and identification of deliverables for implementation and to determine the most effective manner to program a custom database for Micros point of sale devices− Program and monitor database (ORACLE, MS SQL) to allow the customer to track inventory and allow for custom modification− Administer Database with 100+ users− Provide in-person training and support on “go live” dates at the customer location to ensure proper system operation, make expedient alterations as necessary, and to train staff on how to expeditiously adapt to needs

Chantilly, Va, Usa / Rc-Sw Afghanistan

- Troubleshoot, identify and repair faults associated with the entire G-BOSS 80 foot and 107 foot tower systems which included multiple elevated sensors; Thermovision 3000 (Day and Thermal cameras), Star Safire (Day and Thermal Cameras, lasers), MStar Target Acquisition Radar and associated Video Capture components and Software coupled in the Ground Control Station (GCS). – Communicate previous lessons learned on contraband interdiction, contraband groups training, techniques and procedures (CGTTP)s, and identify possible mitigation using overhead and ground assets in coordinated efforts– Work with command/Intelligence officers to identify interrelated groups of organized crime and share information with other sites to help build trend analysis– Help with drafting documentation that analyzes lessons learned, Enemy and Organized crime SOP, as verified by intelligence groups– Plan and conduct the training for personnel from multi-country teams on operation/capability/ and management of government classified electronic intelligence, surveillance, and reconnaissance system throughout the entire campaign– Ensure users can meet the mission of identifying high-value targets (HVTs), whether it be personnel, illicit farms and growing operations, and targets of interest (TOIs)– Train personnel on the development of products and storyboards for management to evaluate and further develop lessons-learned and/ or subsequent tasking– Hold in class, field, and “pop up” class sessions to ensure personnel system fluency, sometimes holding up to 3 courses at different locations per day– Perform daily refresher training courses– Draft and provide documentation and make technical presentations as required– Perform inspections to ensure quality of service on all activities requiring engineer maintenance/intervention– Hold presentations to provide direction to design or technical staff and lead a team of moderately experienced professional staff

Huntington Beach, Ca

– Organize and conduct the upgrading of customer databases– Make necessary modifications to systems and databases to ensure proper functionality– Supervise junior engineers and conduct training as needed– Assist customers and fellow technicians with issues involving Micros POS equipment, to include network connectivity and other hardware as well as software (ORACLE, MS SQL) and environmental issues all while providing excellent customer service– Administer Database with 100+ users– Conduct system refreshing and backup using Norton software tools– Train individuals on the use and limitations of the software and hardware– Serve as a sales consultant for existing customers considering upgrading

El Monte, California, United States

- Supervise fellow salesmen while ensuring the highest level of customer service- Train, Supervise and ensure the stores ability to increase sales month-over-month- Track inventory, sales/return records, employee hours and conduct weekly payroll- Supervise and serve as subject matter expert for operations including installation/upgrade/removal of Automotive/ Boat/ RV accessories. These include: remote engine start, navigation system, mobile multimedia system, high-end audio, back-up sensor, spoilers, body kits, and other 12V accessories

Master'S Degree, Ms In Management With A Concentration In Project Management And Information Technology, 3.59 Gpa

Courses Taken: Leadership and Ethical Decision-Making Computer Systems Security Foundations Project Management Processes in Organizations.

Bachelor’S Degree, Business Administration Concentrated In Information Technology, Cum Laude, 3.61 Gpa

Classes included: Management Fundamentas Management of Human Resources Introduction to Marketing Career Planning and Management.

Associate'S Degree Equivalent, General Education