I am a Business Transformation professional and Lean Six Sigma Black Belt, focused on bottom-line business improvements - using change management, process re-engineering, organisational re-design and performance management approaches; I am experienced across many industries, reporting to senior management.I am adaptable and strong in cross-cultural environments, having worked across Europe, Central Asia, Africa, India, Singapore, Mexico and the USA.Projects: - Designed and implemented an operating model and management system at two sites (Service Desk and Operations, headcount 1000 staff), increasing profitability by 15%, improving quality (Fail Rate reduced from 7% to 4%) - Implemented process change, planning and productivity management system in two operations departments of 150-200 FTE, improving productivity by 15-20% - Implemented operating model and governance in Service Desk, Project Management and Operations, improving Net Promoter Score (-26 to +6) and Right First Time performance (63% to 98%) - Implemented a continuous improvement and performance management system in a finance company, across 6 sites, improving productivity, resulting in benefits of $4.2mSpecialties: Change Management, Continuous Improvement, Process Management, Operational Excellence, Project Management, MI Implementation, RPA Management, Risk Management, Quality Management, Operating Model Design, Operational Due Diligence, Cost Reduction, Governance Control