Accountable for Sales Operations with Arqiva’s utilities organisation. Responsibilities include: Sales Performance, Sales Incentive Scheme and Sales Methodology

Created, launched, and govern operating frameworks to drive effectiveness and coordinate activities/outputs of the leadership team within Business division to achieve P&L performance. Experience includes:o Accountable for leadership operating framework including programme management of key strategic deliverables and establishment of meeting and employee comms cadence.o Supported and enabled stability of Large Enterprise & Public Sector organization through transition of division to new director and devised new operating structure which maximizes the synergistic benefit of a combined team, whilst increasing X-Sell to achieve business goals.o Accountable for coordinating (and challenging), commission exceptions ensuring they are factually, financially, and ethically the right decision. o Responsible for translating director business issues and concerns into actionable data requests to enable strategic and actionable planningo Using excellent communication and planning skills to lead a virtual, cross functional, teams to deliver transformation projects such a sales team re-structuring and commission plan creation for ~200 people.Key achievements included, material reduction in FTE cost and delivery of a new commission designed to embed data/mobile X-Sell strategy. o Business partnering finance to support 2023 budget creation through creation of IBRO models and facilitation of sales performance & market insight.

Partnered with sales leadership to create plans and drive performance within Virgin Media O2 LE/PS Business. This included creating/interpreting sales and revenue performance insight to form and execute on strategy aligned to P&L and customer goals. Experience includes: o Exec level partnering to develop short, medium, and long-term TCV outlooks as well as proposing/actioning initiatives to respond to challenges. This achieved ~30% uplift in NEW Total Contract Value performance in Q1 22 vs avg QTR in 2021.o Interpreting/analysing salesforce opportunity and financial lead indicators to identify trends and drive intervention activity such as tactical sales incentives to address problem statements. o Established, built and ran the weekly trading and cross-functional alignment rhythm which drove the performance agenda E2E (Sales to Delivery) to ensure we achieved P&L performance.Regular responsibilities include:- Interpreting/analysing salesforce financial data to identify trends and solutions. - Running the weekly trading and cross functional alignment rhythm.- Exec level business partnering including driving special projects

Responsible for project managing & driving operational process improvements for B2B customers using six sigma tools on our CRM platform (Service Cloud).Experience includes:o Designed & implemented an improved customer centric disconnections process which handles >£4m throughput PA and increased NPS by ~20pts o Redefined the fixed delivery journeys to improve customer experience and unlock efficiency savings of 15% in time to deliver.

Graduate scheme rotation 4 Responsible for SoHo broadband upgrade/renewal pricing strategy.

Graduate scheme rotation 3Responsible for project managing system migration to Salesforce across operational teams

Graduate scheme rotation 2 Responsible for shaping customer experience strategy in b2b including leading the prime value chain analysis and journey mapping to identify/remove waste from processes and put the client at the heart of all activity.

1st Graduate Scheme Rotation:Responsible for supporting the shaping/collation of the company wide 8 quarter plan.

¥ Leading and delivering targeted nurture campaigns to the public sector and large enterprise business.¥ Supporting a team with the Medium and Large business events strategy, including providing campaigns support for pre and post event lead generation.¥ Building and delivering a key communications newsletter which was distributed to the whole business.¥ Fundamental role on a key education partnership within Virgin Media Business.

Event and Hospitality Security, Customer service delivery.