Michael J. Rohan Email & Phone Number

Charlotte, North Carolina Area

Corpoate Claims

Corporate Claims

Responsible for a team of (8) Property Claims Specialists within the Selective’s footprint, providing oversight on complex property claims in the $25,000 - $100,000 strata with a number of exposures well in excess of $100,000. Direct claims oversight, field training, service delivery, expense reduction, recoveries (subrogation / salvage), quality.

Charlotte, NC

Responsible for the growing and rebranding of the organization from a regional claim service company to having a more national presence within the industry, by networking within the industry along with the development, execution and performance of Large Loss and Catastrophe Field Operations for (15) National and Regional carrier clients to ensure alignment.

Charlotte, North Carolina Area

Responsible for the oversight & performance management of our Catastrophe Field and Large Loss Operations nationally for (35) National and Regional carrier clients through optimizing resources, increasing efficiencies, quality improvement and change management to ensure alignment with client strategic goals, while working in a collaborative effort with our.

Charlotte, North Carolina Area

Responsible for a Large Loss Team, over an (8) state territory, providing oversight on high exposure and complex property claims in excess of $100,000, while working in conjunction with the Home Office Property Consultants regarding damage analysis, reserve accuracy, development & execution of case specific strategies and reporting to Senior Claim.

Charlotte, North Carolina Area

Responsible for operational excellence of Southern Property Claims Office (SPCO), encompassing (10) states and the District of Columbia. * Oversight of a $6.5M Service Center budget. * Responsible for service delivery as well as driving favorable outcomes in recoveries (subrogation/salvage), expense reduction, quality, Safe Haven utilization, reinspection.

Charlotte, North Carolina Area

Played integral part of all facets of the development, organizational design & implementation of the Southern Property Claims Office (SPCO), responsible for large &/or complex losses over a (14) state territory, including a Dallas Satellite Office. * Responsibilities included oversight of all large losses ($100,000+), coverage analysis.

Charlotte, North Carolina Area

Adjustment of large/complex residential and commercial property exposures ($100,000+) throughout NC, SC, southern VA and eastern TN, providing large loss and status reporting to Home Office & Regional Senior Leadership. * Participated in (55) National & Regional catastrophic events throughout the US. * Provided training to & mentorship of local adjusters.

Charlotte, North Carolina Area

Managed team of (9) adjusters charged with handling multi-line exposures in NC and SC, whose overall performance increased from 84% compliant to 97%. * Spearheaded the Charlotte Regional’s Property Customer Repair Service Program (P-CRSP) through the identification, vetting, interviewing and pricing negotiations with perspective contractors; responsible.

Charlotte, North Carolina Area

Responsible for the thorough investigation & adjustment of high exposures as well as complex losses in auto, property & general exposures, in addition to assisting with scene investigations and claimant interviews on worker’s compensation exposures. Worked in collaborative effort with Home Office consultants as well as our panel of experts to drive.

Albany, New York Area

Managed (7) member team providing direction, reserving/settlement authority, file strategy and coverage analysis in order to facilitate claim resolution. Measured & drove performance as well as quality throughout team via monthly file audits. During tenure, the team’s overall performance increased from 74% compliance to company guidelines to 96% complaint..

Albany, New York Area

Albany, New York Area

Albany, New York Area

Education record

Bachelor Of Science Business, Marketing With Chemistry Minor

Hartford'S Business Mastery Certificate Program