Senior leadership for the Enterprise Support Services and Endpoint Technology (ESSET) 350+ FTEs – $560m cost-plus contract. Primary goals include modernization, innovation, and strategy for the next generation of end-user support for the critical mission of the Environmental Protection Agency (EPA) at headquarters, laboratories, and regional offices nationwide.

Established as a guiding voice and operations leader for all Federal civilian programs. Support cross-functional research, development, design, and operations for U.S. Passports, Passport Card, and State Department Facial Recognition while maintaining quality assurance standards and an elevated level of integrity for overall programs.✯ Ensure comprehensive best practices for identity management by accurately capturing, securing, issuing, and ensuring ease of use and security of biometric systems and both physical and mobile secure credentials. ✯ Empower peers with best practices, solidifying safety protocols, operations reporting, and growth. ✯ Senior executive for all federal civilian contract operations, business development, and engineering with direct responsibility for profit and loss, contract negotiations, partnerships, and subcontracts. ✯ Successfully lead multi-million-dollar contract developments and extensions on numerous federal opportunities with Department of State and Department of Homeland Security to ensure continuity of operations and annual revenue. ✯ Manage ~50 employees located throughout the United States while overseeing multiple project life cycles, providing transparency in milestone achievements, scheduling realignments, priority adjustments, and customer relations. ✯ Effectively communicate and highlight operational issues regarding secure credentials and biometrics, ensuring the teams stay motivated and focused on pressing priorities.Selected Highlights ✯ >$60M Annual Revenue ✯ >$800M New Business Development ✯ Top 5 Prime Contractors at Department of State (DoS), Information Technology – Information Technology Software - 2021 GovWin DoS Top 5 Budget Accounts

Orchestrated comprehensive development and testing processes for all new hardware/software and actualized customer training regarding appropriate use or industry best practices. ✯ Effectively supported marketing efforts by consulting with sales and marketing teams to uncover new potential clients and partnership opportunities. ✯ Coordinated with partners across North & South America, Asia, Middle East, Africa, and Europe and amicably interfaced with government officials to communicate industry-wide best practices for implementation. ✯ Actively investigated and evaluated emerging technologies, approaches, and research about future adoption potential. Selected Highlights ✯ Successfully led business and hardware/software technical development functions for Passport printer, retransfer card printer, laser card printer, and card laminator. ✯ Lectured throughout Malaysia for the Immigration Department regarding physical document security, presenting topics related to Passport security features and global interoperability. ✯ Developed and supported programs in the United States, Canada, South Korea, Malaysia, Mongolia, United Arab Emirates, Qatar, Mauritius, Malawi, Egypt, Saudi Arabia, and NATO in Afghanistan.

Provided dependable technical, logistics, and contract support daily in understanding client requirements. Coordinated sophisticated research and development projects, including hardware and software upgrades. ✯ Served as liaison to steer communications with suppliers, vendors, contractors, and customers, translated complex identity issues into viable enterprise-wide solutions, and guided future contract development efforts. Selected Highlights ✯ Led business development/support for personalization printer chosen by the U.S. Department of Defense to produce the Common Access Card. ✯ Designed/implemented multiple physical and software upgrades to Department of State Passport personalization system. Received 4 Certificates of Appreciation from Department of State for seamless execution and technical support.