Mark Roquemore Email & Phone Number

Sorrento, La, Us

Sorrento, La, Us

Baton Rouge, Louisiana

Provides high-quality, consistent end user support services for all employees within FMOLHS. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary.Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels.Researches new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods.Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management. Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems. Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.

Baton Rouge, Louisiana

Provided technical assistance on all Lamar proprietarysoftware applications Troubleshot Windows XP Operating System IssuesProvided support for all Microsoft Office productsTroubleshot computer systems remotely using PCAnywhere andNetMeeting Installed operating system software and hardware componentsfor system rebuilds to include hard drive data recovery.General Hardware TroubleshootingCreated extensive end user documentation on all processes and procedures

Baton Rouge, Louisiana Area

Supported all branches within the corporation assisting in the closing of home loan mortgages by providing computer technical support to all internal staff and remote personnel within the companyProvided computer support for all internal and external employeesAssisted with developing training tools and technical documents for all employeesWorked with the corporate training team to provide continuous instruction for new employees on network applications

Baton Rouge, Louisiana

Utilized advanced knowledge of system analysis to implement, support and solve problems on complex computer applications and systems in the university community.First point of contact providing support to end-users on software and hardware related issues.Maintained access to the system and facilitated software updates and correctionsProvided individual instruction and training to students, faculty, and staff on computer technologiesDesigned, acquisitioned, and delivered IT training and training materials to end-usersPerformed cost benefit analysis of operating system, upgrades, and IT equipment mass purchases

Pineville, Louisiana

Provided software support on a proprietary software package known as Pharmacy 2000. I was responsible for providing technical support to all pharmacies nationwide with McKesson Imaging, Filling, and Checking workstations used in the pharmacy production environment to include the troubleshooting of pill cassette counters

Baton Rouge, Louisiana

Managed and implemented scanning procedures for all patient requisitionsProvided training assistance on scanner software to all employees and new hiresEnsured that all patient requisitions were readily accessible through the network system

Baton Rouge, Louisiana

Set up and maintained a modem dial-up system connected to all U.S. Courthouses to obtain bankruptcy case records on delinquent customer accounts

Baton Rouge, Louisiana

General PC maintenance on all stand alone computersInstalled SoftwareProcessed tax records for customers

Baton Rouge, Louisiana

Provided software support for all users on local and wide area networksTechnical support and software installations for all users within the departmentGeneral PC installations

Mba, Technology Management

Bachelors, Business Management

High School