Marvin Rosa Email & Phone Number

New York, United States

New York, New York, United States

I support office administrator and office services manager with the delivery of quality legal services to clients by providing excellent customer service as the first line of contact either by phone or in-person. I collaboratively and cooperatively works with others in the Firm in a team-oriented environment by providing clerical support to the attorneys, office administrator, paralegals and legal secretaries as needed.I answer MS Teams calls in a professional, courteous and helpful manner. I screen phone calls, take messages as required or direct callers to their destination.I receive and direct clients and visitors. I keep a general state of reception area and conference rooms tidy. I will schedule messengers as necessary and record receipt of all incoming hand deliveries, Federal Express and UPS packages on log.I maintain conference room calendars and any location-specific logs using maptician.I assist practice assistants and paralegals with creation of client file labels and assembly of physical files as needed.I submit electronic work orders to building management for maintenance requests and monitor for completion.I monitor emails for incoming faxes and deliver promptly to appropriate recipient.I receive, review, and code vendor invoices for payment on a weekly basis.I retrieve incoming mail, sort and notify recipients when ready for pick-up.I will ensure outgoing mail has been brought to the reception desk for pick-up.I will schedule conference rooms and ensure conference rooms are tidy, stocked and ready at all times for impromptu meetings. Assist with cleanup after meeting has concluded.Light typing, printing, scanning, order food, expense reports, flag documents, bates label documents, assist with mailings and other miscellaneous projects as needed.

New York, New York

Primary duties are to greet and address all clients, ensuring every first impression is first class. Assists executives and employees by managing the visitor sign-in process by issuing relevant security passes. Performs daily management of the reception area and recommends ways to consistently raise the service standards through both the physical appearance and the service processes.Manages and arranges all conference room bookings. Effectively communicates with employees of all meeting room confirmations.Builds and maintains current working knowledge of all policies, procedures, systems, developments, and general information, to be able to provide clients and visitors with information as required.Ensures prompt resolution of any customer complaints escalating to building management.Assists in the development of a reception operation manual and procedures.Coaches, develops and cross-trains reception team of training materials across SPS and Publicis Groupe guidelines.Coordinates with management and SPS HR to maintain appropriate staff levels.

1585 Broadway New York, Ny

Primary duties are to greet members and guests as they enter the fitness center by using a personal approach and demonstration of P.R.I.D.E. to determine the nature and purpose of visit. Respond to members suggestions, concerns and address/resolve any issues in a timely, professional, and consistent manner. Always provides the gold standard in customer service. Works closely with management and staff, including the trainers with booking consultation training sessions for new members.Activate emergency action plans and administer first aid as needed.Operates telephone communications by providing information and reacting accordingly as required.Manages calendars and arranges appointments with clients and guests by following the company standard operating procedure. Receives and/or verifies payments and records receipts for services.Transmits information to clients/guests using computer, mail and facsimile machine.

New York, New York

Delivered an exceptional customer service experience for club members. Coordinated with the program managers and staffto maintain records of new and current members, phone calls, membership checks and office supplies. Assisted in the creative process for our incentive and health promotion initiatives, including bulletin boards, newsletters, mailings, and fliers.* Provided personalized site tours for potential members.* Assisted and responded/resolved to customer issues and inquiries.* Processed and filed new memberships, cancellations, personal checks and attendance requests.* Photocopying, faxing, mail distribution and filing.* Collected timekeeping information, incorporating a variety of deductions into a periodic payroll, and issuing pay and pay related information to employees.* Created and modified various documents using Microsoft Office.

Brooklyn, New York

Assisted Studio and Facilities Managers with daily business operations provided a positive atmosphere for members and staff. Handled member scheduling, feedback, and billing issues. Resolved technical issues and minor repairs.* Provided staff development of proper service standards such as greetings, account management, POS transactions, Proper instructions and setups for classes, opening/closing shift procedures.* Actively assisted upper management with inventory of front desk supplies and retail.* Provided information to corporate of technical difficulties with the website, recorded data, and member feedback.* Minor repairs with visual and audio equipment, hardware maintenance and reporting.* Identified and resolved billing issues, memberships, payments and refunds.

39 West 21 Street, New York, Ny

Collaborate closely with the Studio Manager to coordinate daily business operations and establish a positive community environment for members. Handle class scheduling, member feedback, and studio management. • Proactively identify and resolve billing, data, and technical issues by interfacing with multiple departments.• Leverage consultative selling skills to recommend retail merchandise based on each member’s needs.

423 West 55Th Street

Served as the first point-of-contact for greeting members while simultaneously managing a high-volume of incoming calls in accordance with strict customer service standards. Maintained a clean, sanitary work environment.• Conducted facility tours and provided key membership information to potential members.• Delivered comprehensive training to new employees to build a strong customer service team.