Marvin Rosa Email & Phone Number

New York, United States

New York, New York, United States

I support office administrator and office services manager with the delivery of quality legal services to clients by providing excellent customer service as the first line of contact either by phone or in-person. I collaboratively and cooperatively works with others in the Firm in a team-oriented environment by providing clerical support to the attorneys.

New York, New York

Primary duties are to greet and address all clients, ensuring every first impression is first class. Assists executives and employees by managing the visitor sign-in process by issuing relevant security passes. Performs daily management of the reception area and recommends ways to consistently raise the service standards through both the physical.

1585 Broadway New York, NY

Primary duties are to greet members and guests as they enter the fitness center by using a personal approach and demonstration of P.R.I.D.E. to determine the nature and purpose of visit. Respond to members suggestions, concerns and address/resolve any issues in a timely, professional, and consistent manner. Always provides the gold standard in customer.

New York, New York

Delivered an exceptional customer service experience for club members. Coordinated with the program managers and staffto maintain records of new and current members, phone calls, membership checks and office supplies. Assisted in the creative process for our incentive and health promotion initiatives, including bulletin boards, newsletters, mailings, and.

Brooklyn, New York

Assisted Studio and Facilities Managers with daily business operations provided a positive atmosphere for members and staff. Handled member scheduling, feedback, and billing issues. Resolved technical issues and minor repairs.* Provided staff development of proper service standards such as greetings, account management, POS transactions, Proper.

39 West 21 Street, New York, NY

• Collaborate closely with the Studio Manager to coordinate daily business operations and establish a positive community environment for members. Handle class scheduling, member feedback, and studio management.
• Proactively identify and resolve billing, data, and technical issues by interfacing with multiple departments.
• Leverage consultative selling skills to recommend retail merchandise based on each member’s needs.

423 West 55th Street

• Served as the first point-of-contact for greeting members while simultaneously managing a high-volume of incoming calls in accordance with strict customer service standards. Maintained a clean, sanitary work environment.
• Conducted facility tours and provided key membership information to potential members.
• Delivered comprehensive training to new employees to build a strong customer service team.