Michelle Rossetti Email & Phone Number

Avon, Connecticut, United States

Deliver quality support and assistance for developing marketing materials and various administrative projects, including club mailings, member statements, inventory, bank deposits, ordering office supplies, reporting annual scholarship fund donations, and tracking IRS function tax forms for required events. Orchestrate wide-range activities to schedule and streamline reservations/event registrations requests via phone, in person, and on website, while collaborating with relevant departments to ensure and meet proper staffing requirements. Handle overall aspects for summer camp registrations, including tracking and reporting complete medical forms and billing.● Attain maximum client satisfaction by delivering exceptional customer service to all members and guests, while controlling day-to-day activities and operations.● Commended for standardizing and streamlining overall front desk operations and processes by organizing files and converting paper processes and reservations online. ● Play pivotal role in administering and managing summer pool and winter paddle tennis attendance of all members and guests to ensure accountability and satisfaction.

Chair variety of operations and tasks for organization providing comprehensive short and long term support to individuals and families dealing with serious illness/injury. Through advocacy, volunteerism, social fundraising events and charitable donations, allowed individuals to focus on recuperation rather than financial burdens.

Administered diverse activities for Home Health Division, including payroll tracking, reporting, and billing to accomplish targeted objectives. Fostered and fortified productive relationships with complex clients with keen focus on providing quality customer service. Performed research and evaluations to determine key business needs between agencies and therapy staff aimed at devising efficient solutions to ongoing service demands.● Recognized for utilizing best practices and strong attention to detail, while managing therapist schedules across three states.● Ensured regulatory compliance of on-boarding process throughout company by developing and implementing effective organizational strategy on file management.● Assisted in the facilitation of transitioning field therapists from paper documentation to web-based platform by quality training, support, and management of company software program Stars.

West Hartford, Ct

Interviewed, hired and handled on-boarding process for new employees. Conducted new employee orientations for all employees. Managed client/caregiver schedules to maintain optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.Reduced worker's compensation claims by instituting corporate safety training program and advising employees on employment matters. Cultivated relationships with clients, families, hospitals, assisted care facilities and the general public by providing excellent customer service to retain loyal client base. Raised average of $3000 annually for the Alzheimer's Association through fundraising events.

Hartford, Ct

Managed case load averaging 2M in revenue annually. Conducted research on civil files at Superior Court to secure evidence for legal claims. Reviewed financial records and supporting documentation to determine contributions for reimbursement. Counseled clients on lien matters while facilitating negotiations with attorneys. Represented the State of Connecticut at administrative hearings.

Avon, Ct

Delivered exceptional customer service to maintain loyal client base. Tracking and reporting on all office A/R and A/P. Scheduled on site inspections and warranty work on punch list items. Arranged meetings with prospective homebuyers, agents and subcontractors. Coordinated all show house functions and daily tours with suppliers, businesses and Realtors.

Certification, Holistic Health

Bachelor Of Science, Human Resource Management

High School Diploma