Mike Miller, Mba Email & Phone Number

Manchester, NH, US

Greater Boston Area

Manchester, NH

Responsible for synthesizing and integrating information to strategize and develop frameworks that guide decisions in the process of designing new learning models from concept, through incubation, to operational performance and quality.-Develop a framework to guide decisions around evaluation and performance during the concept, design, incubation, and.

Greater Boston

Member of a cross-functional team charged with designing and prototyping a new competency-based degree program. Explored innovative student support models and a viable commercial model for the new program. Functioned as a flat team utilizing agile and lean methodology.

Manchester, New Hampshire

Oversee Online STEM Center. Analyze usage data to ensure adequate resource allocation through internal staffing, resources and third-party vendor support. Train, develop and manage STEM coaches. Liaise with faculty, advising and other student facing supports to provide training and spread awareness of academic support resources.

• Utilize reporting data (Salesforce and Five9) to guide Team Leads in their work with coaches to ensure adherence to standards of student outreach
• Analyze data on student persistence and coach outreach as a representative on the data specialist team to inform best practices and share reporting needs or gaps
• Manage progress toward success and persistence goals and leadership development by conducting weekly 1-on-1 meetings with team leads
• Develop Team Leads leadership ability by… Show more
• Develop Team Leads leadership ability by assisting them with management challenges and complex student situations
• Promote strong communication and a collaborative team dynamic among three teams in a triad through monthly meetings and consistent celebration of coach and student success as well as sharing best practices Show less

Manchester, NH

Utilize reporting data (Salesforce and Five9) to assist coaches in their work with students to manage priority and frequency of outreachManage progress toward success and persistence goals, professional development and training opportunities (call observations and email review for quality assurance) by conducting weekly 1-on-1 meetings with coaches.Provide.

• Engage students with meaningful and effective communication to encourage mastery of subject matter.
• Guide students in planning a program path, setting and maintaining pace and developing a support network.
• Identify students technical issues, assist in trouble shooting or escalate to technical support as necessary.
• Utilize Salesforce reports to track student data, analyze trends and create reports and dashboards.
• Implement technology training for new coaches.
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• Ensure that all federal, university and tax documents are completed correctly for international student and faculty hires.
• Maintain records using database management software (Sunapsis and Banner).

Newington, NH

• Trained and supervised temporary staff.
• Analyzed data to spot and predict trends.
• Facilitated member transfers between clubs utilizing different POS systems.
• Disseminated information about changes in transfer protocol to Planet Fitness corporate and club staff.

Durham, New Hampshire

Deer Park, WA

• Prioritized resource allocation to protect assets as incident commander of a wild-land fire.
• Addressed media representatives and other agency partners as agency spokesperson on scene during a wild-land fire.
• Instructor of classes on wild-land fire management techniques, equipment use and maintenance and vehicle operation.
• Assembled reports on wild-land fire cause and origin investigations, narrative summaries of suppression actions and other miscellaneous reports.
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• Supervisory experience. Show less

Plains, MT

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• Directed the production of a weekly newspaper, met print and multimedia quality standards while meeting assigned deadlines.
• Identified newsworthy events throughout Sanders County in economic, social and political arenas and developed and maintained sources throughout those communities.
• Maintained website including video, photos and print

Spokane, Washington

• Developed and implemented daily and unit lesson plans for 7th grade Language Arts and Social Studies, administered tests and evaluations, and analyzed student performance.
• Fostered a classroom environment conducive to learning and promoting excellent student/teacher interaction.
• Participated in after school flag football program as well as after school busy duty and lunchroom duty.

Cheney, WA

• Provided live commentary during NCAA Division I basketball games.
• Cultivated relationships with coaches, players and members of the athletic department.
• Developed a positive image for the EWU Athletic Department by highlighting the success of student athletes.
• Prepared material for pre-game, half-time, post-game and in-game use.
• Researched statistics and player and coach bios.

Cheney, WA

• Covered NCAA Division 1 basketball, tennis, track and golf.
• Publicized student athletes for exceptional performance during competition and in the classroom.

Master Of Business Administration (M.B.A.), Quantitative Analysis

Bachelor Of Education (Bed), English