Malick Roungou Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

As a Customer Service Agent at Altitude Sports Inc., I had the privilege of representing a renowned brand in the outdoor clothing and equipment industry. My role involved providing exceptional customer service to our clients through various communication channels, including chat, email, and phone.Key Responsibilities:Delivering courteous and personalized customer service by addressing inquiries and concerns regarding Altitude Sports' products and services.Advising and guiding customers in their product choices based on their specific needs, ensuring a positive shopping experience.Effectively managing product return requests, warranty correspondences, refunds, and order follow-ups to ensure customer satisfaction.Working closely with internal teams such as warehouse, marketing, and product content to ensure a seamless and consistent customer experience.Contributing to continuous process improvement by providing feedback on customer challenges and proposing innovative solutions.

Montreal, Quebec, Canada

As a Study Group Leader for Statistics at Concordia University, I played a vital role in supporting fellow students in their academic endeavors. My position involved providing guidance, assistance, and academic support to students enrolled in statistics courses.Key Responsibilities:Assisting students academically by employing effective study methods and strategies tailored to the material covered in statistics courses.Providing real-life examples to illustrate theoretical concepts taught in class, enhancing understanding and comprehension.Explaining complex statistical material clearly, concisely, and intuitively, ensuring that students grasp key concepts effectively.Facilitating study group sessions to encourage collaboration, discussion, and peer learning among students.Offering additional help and clarification to students struggling with specific topics or assignments in statistics.Creating a supportive and inclusive learning environment where students feel comfortable asking questions and seeking assistance.

Gatineau, Quebec, Canada

As a Student Data Analyst at Indigenous Services Canada, I played a crucial role in supporting the planning and coordination of economic and socio-economic analysis for departmental programs. My responsibilities included conducting data analysis, assisting in the development of reports, and contributing to the evaluation of program effectiveness.Key Responsibilities:Assisted in planning and coordinating economic and socio-economic analysis of departmental programs to evaluate their effectiveness against the organization's strategic objectives.Undertook benefit-cost analysis on reporting using a variety of qualitative and quantitative methodologies, providing valuable insights for decision-making.Developed Python scripts to efficiently extract and analyze data for the Departmental Results Report (DRR), streamlining data processing and analysis procedures.Contributed to the drafting and development of reports, including plans of action, economic impact assessments, and program evaluation reports.Collaborated with team members to identify trends, patterns, and anomalies in data, facilitating evidence-based decision-making.Supported the implementation of data quality assurance processes to ensure the accuracy and reliability of analytical results.

Montreal, Quebec, Canada

Bachelor Of Arts - Ba, Economics

International Baccalaureate Diploma Programme