Brian Palmer Email & Phone Number

Miami-Fort Lauderdale Area

Reporting directly to the Operations Center Manager. Manage the workflow of employees, creating team schedules and delegating tasks. Assess the work performance of employees and identify areas that need improvement. Also ensure that business goals, deadlines, and performance standards are met while setting goals for the technicians in compliance with the company’s mission and plan.• Builds and supervises a team of Damage Prevention Technicians who are driven and understand the business's key performance indicators and economic engines.• Promotes and maintains a strong safety culture for all employees.• Conduct daily and weekly planning meetings to ensure quality control is in place.• Conduct audits on field personnel to ensure quality standards are being met.• Conducts performance reviews and provides regular performance feedback and development opportunities for technicians• Create and maintain good working relationships with clients, excavators, regulators, employees, and the public• Assist Center Manager in identifying the strengths and weaknesses of Damage Prevention Technicians.• Assist Technicians with locating difficult-to-find utilities. • Collaborate with the HR and Talent Acquisition Team to identify staffing needs, interview, and make final hiring decisions.• Operate company vehicles in a safe manner and maintain a professional appearance• Validates and approves daily personnel time reports • Develops, mentors and evaluates technicians and has the overall responsibility for employee engagement and morale.• Complete JSO’s (Job Safety Observations) of technicians

Fort Lauderdale, Florida, United States

Responsible for performing a broad range of duties on a professional level and works closely with the leadership of multiple geographic area. My position administers policies and procedures, provides standardization, direction, problem resolution and process improvements in one or more functional areas. This is accomplished through the following activities.• Work with management to plan and execute on-going training • Identify and develop Safety and Quality training • Leadership development training • Emergency response training• Oversee new technician training plan (scheduling, facility and equipment readiness, coaches, certifications) • Administer USIC Institute (LMS) for assigned districts • Train and certify trainers, coaches, supervisors and others• Identify and implement best practices and SAFE-LIFE concepts to drive safety, quality and training improvements across the region• Lead the execution of safety operational initiatives in their respective business unit, as per the strategic direction of business unit leadership• Ensure sufficient supervisors are properly trained and qualified• Provide tactical support for start ups• Provide support as a Rapid Response Team Member

Boca Raton, Florida, United States

• Coordinate and oversee the claims department processes, procedures and team member resources. • Manage the field claims investigation team for timely reporting back to the client (AT&T).• Manage, implement and execute audit procedures geared at identifying and quickly addressing possible at-fault liability.• Review all at-fault damage claims for accuracy and completeness.

Montclair, Nj

• Design and implement business strategies, plans and procedures.• Set comprehensive goals for performance and growth.• Establish policies that promote company culture and vision.• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.).• Lead employees to encourage maximum performance and dedication.• Manage relationships with partners/vendors.

766 Riverside Drive, Coral Springs Fl 33071

Served as a managing partner and chief executive officer over a 10 year tenure growing the business from a 9 employee operation to a 37 employees upon my departure. Navigated the business through the 2008 recession and back to profitability starting in 2012.• Developed a standard cost system for product costing and pricing• Developed and implemented a forecasting program that enabled accurate revenue and expense projections• Developed and implemented new management control systems• Wrote the company's policy & procedure manuals and employee handbook; updated, revised, and overhauled where needed• Administered and directed all aspects of firm's planning/development strategies; drove forward new business. development through in-depth analysis of clients'​ needs and requirements to promote growth and enhance revenue• Worked closely with external consultants as needed to implement the company's overall business strategy, identify and select third party service providers and appropriate technology solutions for e-commerce and customer relationship management• Prepared bid proposals including materials, subcontracted work, construction activities and requirements, and labor• Computed cost estimates and negotiated with company representatives to obtain contracts

Fort Lauderdale Fl

Operate independently in outdoor areas to accurately locate underground facilities. Identify, locate, and mark all utilities within a requested job scope. This included locating underground utilities for power (FP&L), Phone (Bellsouth/AT&T) and Cable TV (Comcast).• Communicate with contractors and homeowners to discuss locate issues.• Full understanding of and the ability to read AT&T utility prints on a daily basis

Boca Raton, Florida, United States

• Provide technical support for both hardware and software issues our users encounter• Monitor the system daily and respond immediately to security or usability concerns• Create and verify backups of data• Respond to and resolve help desk requests• Upgrade systems and processes as required for enhanced functionality and security issue resolution• Administrate infrastructure, including firewalls, databases, malware protection software and other processes

Fort Lauderdale, Florida, United States

Operate independently in outdoor areas to accurately locate underground facilities. Identify, locate, and mark all utilities within a requested job scope. This included locating underground utilities for power (FP&L), Phone (Bellsouth/AT&T) and Cable TV (Comcast).• Communicate with contractors and homeowners to discuss locate issues.• Full understanding of and the ability to read AT&T utility prints on a daily basis