Brian Palmer Email & Phone Number

Miami-Fort Lauderdale Area

• Reporting directly to the Operations Center Manager. Manage the workflow of employees, creating team schedules and delegating tasks. Assess the work performance of employees and identify areas that need improvement..
• Builds and supervises a team of Damage Prevention Technicians who are driven and understand the business's key performance indicators and economic engines.
• Promotes and maintains a strong safety culture for all employees.
• Conduct daily and weekly planning meetings to ensure quality control is in place.
• Conduct audits on field personnel to ensure quality standards are being met.
• Conducts performance reviews and provides regular performance feedback and development opportunities for technicians

Fort Lauderdale, Florida, United States

• Responsible for performing a broad range of duties on a professional level and works closely with the leadership of multiple geographic area. My position administers policies and procedures, provides standardization.
• Work with management to plan and execute on-going training
• Identify and develop Safety and Quality training
• Leadership development training
• Emergency response training
• Oversee new technician training plan (scheduling, facility and equipment readiness, coaches, certifications)

Boca Raton, Florida, United States

• Coordinate and oversee the claims department processes, procedures and team member resources.
• Manage the field claims investigation team for timely reporting back to the client (AT&T).
• Manage, implement and execute audit procedures geared at identifying and quickly addressing possible at-fault liability.
• Review all at-fault damage claims for accuracy and completeness.

Montclair, NJ

• Design and implement business strategies, plans and procedures.
• Set comprehensive goals for performance and growth.
• Establish policies that promote company culture and vision.
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.).
• Lead employees to encourage maximum performance and dedication.
• Manage relationships with partners/vendors.

766 Riverside Drive, Coral Springs FL 33071

• Served as a managing partner and chief executive officer over a 10 year tenure growing the business from a 9 employee operation to a 37 employees upon my departure. Navigated the business through the 2008 recession and.
• Developed a standard cost system for product costing and pricing
• Developed and implemented a forecasting program that enabled accurate revenue and expense projections
• Developed and implemented new management control systems
• Wrote the company's policy & procedure manuals and employee handbook; updated, revised, and overhauled where needed
• Administered and directed all aspects of firm's planning/development strategies; drove forward new business. development through in-depth analysis of clients'​ needs and requirements to promote growth and enhance revenue

Fort Lauderdale FL

• Operate independently in outdoor areas to accurately locate underground facilities. Identify, locate, and mark all utilities within a requested job scope. This included locating underground utilities for power (FP&L).
• Communicate with contractors and homeowners to discuss locate issues.
• Full understanding of and the ability to read AT&T utility prints on a daily basis

Boca Raton, Florida, United States

• Provide technical support for both hardware and software issues our users encounter
• Monitor the system daily and respond immediately to security or usability concerns
• Create and verify backups of data
• Respond to and resolve help desk requests
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes

Fort Lauderdale, Florida, United States

• Operate independently in outdoor areas to accurately locate underground facilities. Identify, locate, and mark all utilities within a requested job scope. This included locating underground utilities for power (FP&L).
• Communicate with contractors and homeowners to discuss locate issues.
• Full understanding of and the ability to read AT&T utility prints on a daily basis