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Marcos R. Parodi Email & Phone Number

Yelp: Fraud Analyst | Trust & Safety | Internal Compliance | User Experience at Yelp
Location: Milwaukee, Wisconsin, United States 11 work roles 2 schools
1 work email found @yelp.com LinkedIn matched
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Work email m****@yelp.com
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Current company
Role
Yelp: Fraud Analyst | Trust & Safety | Internal Compliance | User Experience
Location
Milwaukee, Wisconsin, United States
Company size

Who is Marcos R. Parodi? Overview

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Quick answer

Marcos R. Parodi is listed as Yelp: Fraud Analyst | Trust & Safety | Internal Compliance | User Experience at Yelp, a company with 9044 employees, based in Milwaukee, Wisconsin, United States. AeroLeads shows a work email signal at yelp.com and a matched LinkedIn profile for Marcos R. Parodi.

Marcos R. Parodi previously worked as Senior Lead - Fraud Analytics at Yelp and Content Moderation Team Lead - User Operations at Yelp. Marcos R. Parodi holds Communications, Broadcasting, Film from Marquette University.

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{first_initial}{last}@yelp.com
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Profile bio

About Marcos R. Parodi

I started my professional journey in the TV and Film industry of NYC, working on set and in office. In these roles I took on a wide variety of tasks and projects producing video content. I continued on this track but life took me to San Francisco and I got to work side-by-side with a documentary filmmaker and support the making of “Ghost Town to Havana.”Then I landed at Yelp and have had years of experience in different roles providing direct support to users, working as a product specialist, working on projects to improve team processes, leading task groups, and managing people. For 8 years I was based in the San Francisco Bay area until life took me back to Milwaukee, Wisconsin.Currently, I work on a Trust and Safety team at Yelp that is focused on protecting the Yelp brand and its users from unwanted content & behavior and am still dedicated to creating and providing exceptional user experiences.

Listed skills include Film, Facebook, Advertising, Broadcast, and 8 others.

Current workplace

Marcos R. Parodi's current company

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Yelp
Yelp
Yelp: Fraud Analyst | Trust & Safety | Internal Compliance | User Experience
san francisco, california, united states
Website
Employees
9044
AeroLeads page
11 roles

Marcos R. Parodi work experience

A career timeline built from the work history available for this profile.

Senior Lead - Fraud Analytics

Current

Trust and Safety work focused on protecting the Yelp brand and its users from unwanted content & behavior.

May 2018 - Present

Content Moderation Team Lead - User Operations

San Francisco, CA

  • Manage the daily performance and productivity of my team (8 agents) to ensure their success while coaching and developing their growth
  • Perform quality assurance of moderators' work to assure consistency in messaging, policy, and process application while analyzing my team member's work for trends and areas to improve
  • Lead team and one-on-one meetings to discuss application of site guidelines, policy updates, changes in user-facing messaging, and provide feedback and support to my team members
  • Work with other Team Leads and managers to identify gaps in policy and process knowledge and help improve the entire content moderation team while also working to improve our department's OKRs
  • Interview and train new hires, coordinate team gatherings to contribute to the team culture
Jun 2016 - May 2018

Senior Support Associate - User Operations

San Francisco Bay Area

  • Acted as a liaison between external and internal users on bug reports, which included documenting, tracking, and troubleshooting bug reports in order to communicate actionable tasks to our Product team for investigation
  • Point person for talk forum moderation team, this included training new moderators, scheduling shifts, and acting as a liaison between other teams and talk moderation issues
  • Supported users and business owners with questions/concerns about site use by crafting personalized responses to inquiries and responding to over 70 inbound cases per day
  • Retained an expert level of knowledge of the site and mobile products to impart best practices and ensure great user experiences for Yelp customers
  • Worked with my manager to create a quality assurance program; which included creating a rating system, reviewing my teammates work for quality issues, gathering QA data in order to summarize and report findings to my.
  • Collaborated with a small team to analyze data from inbound Support tickets which resulted in process and page updates to Yelp's Support Center
Apr 2011 - Jun 2016

Content Moderation Associate - User Operations

San Francisco, California

  • Evaluated user generated content on the site against Yelp guidelines, including reviews, photos, and user profiles
  • Consistently resolved daily quota of 125 cases
Jul 2010 - Apr 2011

Contractor - User Operations

San Francisco Bay Area

  • Evaluated incoming business data changes against Yelp guidelines while consistently meeting a daily quota of 400 inquiries
  • Flawlessly updated business information on Yelp’s website
Mar 2010 - Jul 2010

Producer'S Assistant

Playtwo Pictures

Berkeley, CA

  • Collaborated with Producer to gather materials, write, and proofread grant proposals
  • Managed multiple grant application projects, and was successfully awarded grant funds from The Fleishhacker Foundation, Berkeley Film Foundation, The San Francisco Foundation - Bay Area Documentary Fund, San Francisco.
  • Created a website and digital marketing pages for documentary film, "Ghost Town to Havana," which included updating content upon request
  • Assisted producer with scheduling and coordinating travel to Havana, Cuba for small film crew & youth baseball team - including acquiring visas and travel permits
Sep 2009 - Jul 2010

Production Assistant

Greater New York City Area

  • Supported production manager with coordination, promotion and execution of festival and events while also providing office support to all staff members
  • Served as festival liaison to filmmakers, guests, and members of the festival community
  • Acted as technical assistant during festival, supporting the lead projectionist
May 2009 - Jun 2009

Production Assistant

Teale-Edwards Productions, Llc.

Greater New York City Area

  • Supported the development team with research, writing, and proofreading for all projects and created media kits and DVD demos for marketing purposes
  • Assisted with coordination, logistics, and production of projects from pre-production to post-production, including dubbing footage in multiple formats, logging and transcribing field footage
  • Executed administrative tasks for entire office staff, i.e. ordering supplies, answering & directing phone calls, greeting visitors, ordering & procuring food for meetings, etc.
Jan 2008 - Jan 2009

Intern

Ruby Films

London, United Kingdom

  • Read multiple script projects and provided feedback to producers and development team members
  • Provided administrative support to all staff members, delivered project materials across London, ordered daily lunch orders
  • Monitored press clippings and created weekly company press report
Jun 2007 - Aug 2007

Production Intern

Time Warner Media Works

Greater Milwaukee Area

  • Operated studio camera and audio equipment for Dennis Krause Sports talk show
  • Assisted stage crew with setting up mics and queuing talent, lighting, moving set pieces, etc.
Feb 2007 - May 2007

Seasonal Street Operations Assistant

City Of Beloit - Public Works Department

Beloit, WI

  • Coordinated development and production of broadcast media advertisements for City of Beloit Transit department
  • Assisted forestry and streets work groups with maintenance, cleaning, painting, and landscaping of city property.
May 2004 - Aug 2006
Team & coworkers

Colleagues at Yelp

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2 education records

Marcos R. Parodi education

FAQ

Frequently asked questions about Marcos R. Parodi

Quick answers generated from the profile data available on this page.

What company does Marcos R. Parodi work for?

Marcos R. Parodi works for Yelp.

What is Marcos R. Parodi's role at Yelp?

Marcos R. Parodi is listed as Yelp: Fraud Analyst | Trust & Safety | Internal Compliance | User Experience at Yelp.

What is Marcos R. Parodi's email address?

AeroLeads has found 1 work email signal at @yelp.com for Marcos R. Parodi at Yelp.

Where is Marcos R. Parodi based?

Marcos R. Parodi is based in Milwaukee, Wisconsin, United States while working with Yelp.

What companies has Marcos R. Parodi worked for?

Marcos R. Parodi has worked for Yelp, Yelp.Com, Playtwo Pictures, Brooklyn International Film Festival, and Teale-Edwards Productions, Llc..

Who are Marcos R. Parodi's colleagues at Yelp?

Marcos R. Parodi's colleagues at Yelp include Walter Fitzhugh Jr, Sadie Conner, Kevin Cruz, Jacob Bolton, and Mariann Francillon.

How can I contact Marcos R. Parodi?

You can use AeroLeads to view verified contact signals for Marcos R. Parodi at Yelp, including work email, phone, and LinkedIn data when available.

What schools did Marcos R. Parodi attend?

Marcos R. Parodi holds Communications, Broadcasting, Film from Marquette University.

What skills is Marcos R. Parodi known for?

Marcos R. Parodi is listed with skills including Film, Facebook, Advertising, Broadcast, Post Production, Film Production, Marketing, and Editing.

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