Marcos R. Parodi Email & Phone Number

Trust and Safety work focused on protecting the Yelp brand and its users from unwanted content & behavior.

San Francisco, CA

• Manage the daily performance and productivity of my team (8 agents) to ensure their success while coaching and developing their growth
• Perform quality assurance of moderators' work to assure consistency in messaging, policy, and process application while analyzing my team member's work for trends and areas to improve
• Lead team and one-on-one meetings to discuss application of site guidelines, policy updates, changes in user-facing messaging, and provide feedback and support to my team members
• Work with other Team Leads and managers to identify gaps in policy and process knowledge and help improve the entire content moderation team while also working to improve our department's OKRs
• Interview and train new hires, coordinate team gatherings to contribute to the team culture

San Francisco Bay Area

• Acted as a liaison between external and internal users on bug reports, which included documenting, tracking, and troubleshooting bug reports in order to communicate actionable tasks to our Product team for investigation
• Point person for talk forum moderation team, this included training new moderators, scheduling shifts, and acting as a liaison between other teams and talk moderation issues
• Supported users and business owners with questions/concerns about site use by crafting personalized responses to inquiries and responding to over 70 inbound cases per day
• Retained an expert level of knowledge of the site and mobile products to impart best practices and ensure great user experiences for Yelp customers
• Worked with my manager to create a quality assurance program; which included creating a rating system, reviewing my teammates work for quality issues, gathering QA data in order to summarize and report findings to my.
• Collaborated with a small team to analyze data from inbound Support tickets which resulted in process and page updates to Yelp's Support Center

San Francisco, California

• Evaluated user generated content on the site against Yelp guidelines, including reviews, photos, and user profiles
• Consistently resolved daily quota of 125 cases

San Francisco Bay Area

• Evaluated incoming business data changes against Yelp guidelines while consistently meeting a daily quota of 400 inquiries
• Flawlessly updated business information on Yelp’s website

Berkeley, CA

• Collaborated with Producer to gather materials, write, and proofread grant proposals
• Managed multiple grant application projects, and was successfully awarded grant funds from The Fleishhacker Foundation, Berkeley Film Foundation, The San Francisco Foundation - Bay Area Documentary Fund, San Francisco.
• Created a website and digital marketing pages for documentary film, "Ghost Town to Havana," which included updating content upon request
• Assisted producer with scheduling and coordinating travel to Havana, Cuba for small film crew & youth baseball team - including acquiring visas and travel permits

Greater New York City Area

• Supported production manager with coordination, promotion and execution of festival and events while also providing office support to all staff members
• Served as festival liaison to filmmakers, guests, and members of the festival community
• Acted as technical assistant during festival, supporting the lead projectionist

Greater New York City Area

• Supported the development team with research, writing, and proofreading for all projects and created media kits and DVD demos for marketing purposes
• Assisted with coordination, logistics, and production of projects from pre-production to post-production, including dubbing footage in multiple formats, logging and transcribing field footage
• Executed administrative tasks for entire office staff, i.e. ordering supplies, answering & directing phone calls, greeting visitors, ordering & procuring food for meetings, etc.

London, United Kingdom

• Read multiple script projects and provided feedback to producers and development team members
• Provided administrative support to all staff members, delivered project materials across London, ordered daily lunch orders
• Monitored press clippings and created weekly company press report

Greater Milwaukee Area

• Operated studio camera and audio equipment for Dennis Krause Sports talk show
• Assisted stage crew with setting up mics and queuing talent, lighting, moving set pieces, etc.

Beloit, WI

• Coordinated development and production of broadcast media advertisements for City of Beloit Transit department
• Assisted forestry and streets work groups with maintenance, cleaning, painting, and landscaping of city property.

Communications, Broadcasting, Film

Activities and Societies: MUTV, MURadio

Certificate Program In Marketing