Micheal Patterson Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City, Ok, Us

Reston, Va, Us

Oklahoma City, Oklahoma, Us

Maintained the WAN/LAN infrastructure of Devon Energy supporting both core data center and field operations.Maintain the BigIP F5 LTM, and GTM load balancing/Proxy systems to provide geographical load balancing via DNS as well as redundancy load balancing via the LTM modules in both the US and Canadian Primary Data Centers. Also maintained Windows DNS services as they were authoritative to the Infoblox DNS that clients connected do. Installed and maintain the Splunk syslog aggregation system as the previous Solar Winds syslog service was getting overwhelmed. Managed the Infoblox environment (grid) to provide DHCP and client DNS services for desktop systems throughout the enterprise. Reconfigured the Infoblox devices to provide external DNS services to retire the former Bind DNS services, thus providing both internal and external DNS services under one management interface (Infoblox Grid).Managed Cisco VOIP systems for the entire Devon US environment starting in mid-2018. To include CUCM, UCCX, CUC, PLM (standalone). Installed and maintained the Cisco Unified Attendant Console Windows 2012 R2 back end services and configurations to ensure that main operator switchboard functioned properly. This included ensuring that the client software was installed and maintained on the Windows 10 workstations as needed.

Us

The primary duties of this position are to provide local support for the 500+ local workstations for agent use in the support of call center operations and maintain the Windows Active Directory environment. Provide a local onsite contact for network related issues from offsite support teams in support of the Avaya PBX VOIP network, as well as provide security and back up of data for the operational staff. Work with local Telecommunications vendors (AT&T) for WAN circuit delivery and installationWork with remote customers to maintain proper connectivity to our systems via MPLS network. I implemented a method of monitoring our remote client network systems that provide application services to the call center. This allowed for faster response times in the event of remote server failure or loss of connectivity. I implemented the local IT policies and procedure drafts and provided a method for agents to discuss issues via the local intranet site system.

The primary duties of this position were to maintain the local area network of 4 separate companies in a co-location environment that were interconnected within the facility’s internal fiber ring. These include approximately 150 remote Windows 9X/W2K/WinXP systems and provide support for their connections to the Misys PM medical billing application server. Maintain user accounts on the billing server (RS6000 running AIX 4.3 which hosts the Misys HealthCare Billing Application (formerly known as Medic). Maintain the SMTP server and all user email accounts for email service to the local area network and 48 other remote locations. Maintain the 4 Windows 2003 Active Directory Network to include the 13 Web domains that are hosted.Maintain the interoperation of the FreeBSD VPN Terminator Server and remote Windows 2000 / XP systems to enable a secure method of remote printing from the Misys PM System to enable billing print outs in a timely fashion.Ensure HIPAA compliance at the network level in accordance with established guidelines.Ensure that servers are configured to perform proper data backups in the event of failure.Deploy new sites as needed and provide network provisioning for DSL or Cable (HSD) service to enable multiple PC remote offices high speed access to the Misys PM system.Add/Remove/Update DNS zones on the primary NS systems to enable proper propagation when changes are made. Provide LAN / WAN support for 3 remote hospitals to include necessary firewall software configuration and router access lists (CISCO 2620 and 3745) as required to ensure the networks remain secure.Provide LAN/WAN support for 4 remote medical clinics within the Oklahoma City metro area and ensure that they're able to connect to the billing application server and also able to print remote jobs to their local printers as needed.Work with Telephone companies to ensure network circuits are operational at all times.

Atlanta, Ga, Us

Provided technical assistance to Cox High Speed Data (HSD) customers for residential data services. Assisted users with configuration of their home PC's Provisioned modem units for connectivity to the Cox HSD NetworkPerform Root Cause Analasys on customer issues and dispatch technical staff as needed to repair/replace customer premise equipment. I achieved one of the top 5 highest scores in the entire Oklahoma City HSD call center.

Provisioned circuits ranging from 1b ISDN lines to OC3 fiber circuits for the PSI US network and its customer base.

The main role oft his position, is to take on the escalated issues that couldn't be resolved in a timely fashion by the CSG group. This includes more detailed configuration of end user equipment as well as software packages that they may use. Assisting the users in configuring this software to better integrate with the PSI equivalent service. Consulting with carrier services (in the case of DSL customers) to obtain escalation as necessary to resolve the issue. This position also includes Web Support 2nd Level which is a more enhanced support for our dedicated web customers.

Performed troubleshooting of corporate customers of PSI in the Okc call center. This includes the following:Assisting customers in the reconfiguration of their routers after equipment swapout to include ISDN, DSL, InterFrame, Lan Dial and Lan ISDN networks. Making DNS changes to the PSI name servers as necessary and requested by customers. Troubleshooting Intermail issues with end users and their mail clients. Assisted in the configuration of the PSINet News servers for these customers and the configuration of the associated clients.

Since the ioNET Inc merger with PSI net, my duties expanded again. The new responsibilities include dealing with issues out of what was the local ioNET area to include coordinating with PSINet Network Operations, Field Services, Hostinfo (DNS Support) and Systems Administration to correct system and network outages. With the acquisition of TIAC (another ISP merger), these duties also include dealing with dns issues from the domains that they carried.

During my employment, ioNET was purchased by PSINet and I was in various support positions through my career there. Technical Support Staff supporting the new Windows 95 OS and Dialup Networking.

The primary duties associated with this position included assisting the first level technicians as well as monitoring our network and customer dedicated circuits (dialup and Highcap) for possible issues. When issues occurred, it was my responsibility to open and work trouble tickets with the local carrier or other network backbone NOC and/or customer, dispatch field service technicians, network engineers or system administration as appropriate to get the issue resolved in a timely manner. The secondary duties were to take escalated calls from the first level technicians in order to resolve customer complaints and release the first level technician from the issue.

Responsibilities included dealing with individual dial-up customers and assisting them in configuring their system to connect to remote Internet services within our network.

Randolph Afb, Tx, Us

10 years of exceptional military service in the field of electronic communications, primarily consisting of positioning, installing, recovery and redeployment of electronic switching systems, tactical secure/non-secure telephone and PC and other mobile communications equipment. Provided interconnectivity between both military and civilian grade communications devices / networks.Supervised and trained other telecommunications and telephone operations personnel to provide mission support in the equipment and concepts used in the region.Evaluated work performance and quality, supervised maintenance, and ensured availability of equipment, personnel and supplies. Supervised 8 workers.

Cisco Cucm Voip

Teletype / Telephone Communications

Digital Secure / Nonsecure Voice Communications Systems Operation

Education record