Paul Curran

Paul Curran Email and Phone Number

Snr Platform Service Engineering Manager @ Microsoft
Galway, IE
Paul Curran's Location
Galway Metropolitan Area, Ireland
About Paul Curran

Currently holding the role of Digital Experience Support Engineering Manager for HPE Services R&D , I bring over 20 years IT experience in both Hardware and Software systems design to advanced and or large scale complex enterprise infrastructure solutions.I have a strong ability to bridge gaps between technical and business requirements with the ability to understand complex problems.I possess strong technical and leadership skills and have a proven track record when it comes to motivating technical professionals to achieve their goals, increase their productivity and improve their performance.Being data driven is essential for success and having the correct tools and information can greatly enhance our abilities to build and maintain reliable complex production systems. Targeting the issues of today so they don't exist tomorrow is essential and having reliable insights , being observable and having the right tools helps to eliminate the hard to find problems. Intelligent alerting and a robust response plan is essential as the customer expects your system to be always available. . Our team and I work to build, deliver and improve these systems to best support our customer facing portals and apps, our backend containerized applications and cloud native production ecosystems for a large global customer base.We operate globally, 24 x 7 x 365 and are quite a large team as we cover many applications and functional areas. We are the top escalation point for our customers and support our R&D developed and 3rd party integrated applications. Our main functions are in supportability design , Observability, support flows, Escalation Management, Metrics collection, Data Integrity / Analytics and customer support as escalation path ( non customer facing ) / defect management , software development and deployment.My main focus at present is on the Digital Customer Experience including HPESC & Greenlake. Ensuring the availability and reliability of our Production Systems to ensure our many customers, partners and users can get what they need, when they need it and without delay. Technical Specialties:CloudInfrastructure Design & Planning Big DataWeb Hosting, Perimeter Security & Spam ManagementBusiness Continuity PlanningVMware Data Centre VirtualizationHadoop Hortonworks Data Platform ( Now Cloudera) LinuxBlades & Servers Firewall, Proxy, Networking Remote Access & Mobile CommunicationsPostmortems / Root Cause AnalysisTechnical Support Planning & Elevation StrategyEscalation ManagementITILSAFE Agile

Paul Curran's Current Company Details
Microsoft

Microsoft

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Snr Platform Service Engineering Manager
Galway, IE
Website:
microsoft.com
Employees:
231118
Paul Curran Work Experience Details
  • Microsoft
    Snr Platform Service Engineering Manager
    Microsoft
    Galway, Ie
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  • Hewlett Packard Enterprise
    Hpe Digital Services R&D - Support Engineering Manager
    Hewlett Packard Enterprise Nov 2020 - Present
    Ireland
    Provide direct and ongoing leadership for a team of individual contributors designing and developing new products, enhancements and updates. Coordination of projects for systems software, including operating systems, compliers, networking, utilities, databases, and Internet-related tools.Manage headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners.Manage relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.Proactively identify opportunities for process improvement and cost reductions opportunities.Provide people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.
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  • Hewlett Packard Enterprise
    Sre Team Lead
    Hewlett Packard Enterprise Apr 2018 - Nov 2020
    County Galway, Ireland
    • Technical Lead Support Operations Site Reliability Team – Work with product owners, release managers, developers, and engineers, providing consulting and guidance to enhance product functionality and ensure end to end supportability requirements are adhered to. Partner with our global team to resolve complex problems in our environments. Lead issue resolution and Problem analysis working across agile trains to maintain our Support Automation SA20 infrastructure and applications. • Test and Development Infrastructure Built our first POC systems, clusters, storage, and sandboxes for TSS R&D Labs Support Automation platform based on Hadoop and Linux. Designed and lead the rollout of Helion Cloud and VMware based clusters on premises to support our 500+ engineers and developers by providing a Virtualized environment to model and test our applications using various images and OSs on premises or via remote access to our LR1 lab.• Observability/Monitoring / Alerting – Continuously providing input to enhance our supportability of Production Applications by championing monitoring solutions across our organisation. Designed our first observability stack for production applications support and debugging using Elastic, Prometheus, Grafana and Kafka. Designed and implemented automated smart alerting using PagerDuty and our alerting stack. • Support and troubleshooting - Work on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors. Exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Provide mentoring and guidance to lower-level employees. Work with global teams providing direction and guidance to process improvements and establishing policies.• HPE / HPI Split – Was the Subject Matter Expert for Networking on HPE / HPI split for TSS R&D, Planned Network related Epics for all teams in SDLC,
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  • Hewlett Packard Enterprise
    Senior Lab Support Engineer
    Hewlett Packard Enterprise Sep 2013 - Apr 2018
    Galway, Ireland
    • Provided Global Cover for Mission Critical Application – Worked as Part of Global support team with my primary focus on RDA, HP’s customer and Partner remote access solution for remote support for HP’s high-level customers. • Lead all issue resolution and escalations in relation to Infrastructure and access points spanning multiple Tele Co.’s and various data centres globally for our VPN and ssh direct connections. Dealt directly with customer account managers, customers and IT support staff on problem resolution and initial setup and or connectivity issues. • Documented and lead support process improvements - Set up Support Wiki to aid in future issue resolution, document Infrastructure, current configurations and support contact information for the various teams and datacentre engineering groups to speed up issue resolution.• Maintained and Upgraded Infrastructure -. Maintained servers located in Trade Data Centres and customers located remote access points, applied fixes and patches, workarounds, and code changes to improve the overall solution and experience.Select Achievements• Security Audit for Customer Located Cisco Routers – Carried out and documented security and vulnerability audit of CPE devices located at customer sites used for VPN connectivity. This was later reviewed by senior stakeholders and management and as a result I Lead the effort decommissioning all HP owned Cisco Routers located at customers locations and coordinated the migration of our customer’s connections to a more manageable and secure solution.Lead the effort with Trade teams to consolidate our global VPN Jump Servers footprint to 16 from 60 giving us less touch points, a smaller footprint plus a more secure and easily supported infrastructure.
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  • Hewlett Packard Enterprise
    Remote Technology Lab Support Engineer
    Hewlett Packard Enterprise Aug 2011 - Sep 2013
    Galway
    Part of team providing Global Cover. At L3 I interact with lower level support engineers, support and project managers, project team members, subject matter experts, external customers and the Development Teams to provide an expert, deep level support for HP's suite of Remote Support Technology products. We ensure underlying Global Network infrastructure end to end connectivity between HP and it's Customers. Application support capturing, analysing, and prioritizing requirements based on criticality and customer/business impact.
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  • Uilig Technologies Ltd
    Infrastructure / Server Engineer
    Uilig Technologies Ltd Apr 2008 - Aug 2011
    Briarhill, Galway
    Technical Team Lead IT Consultancy and Resource Planning. Support for numerous customers across various sectors. System & Network Design, Installation and troubleshooting.  Implementation of Server-Client Infrastructure  Hardware and Software Setup and Assembly  Virtualization of clients Servers VMware 3.x and 4Technical support Documentation and Planning  Network Documentation and Project Management. Backup Solutions & Disaster Recovery
  • Passax Computers
    Infrastructure / Network Engineer
    Passax Computers 1999 - Apr 2008
    Ireland Country Wide
    Technical Team Lead Onsite Repair and Maintenance of all computer products for our large customer base. System & Network Design, Installation and troubleshooting.  Implementation of Server-Client Infrastructure Internet Security Appliances, Spam Management , Remote Access, VPN, Routing, Firewall Web Farms, Load Balancing, Clustering Disk Imaging and Backup Solutions VOIP Telephony. Support for all clients Corporate and Enterprise Customers Lan/Wan Management Network Administration Management and support for Passax internal network and applications Training Lab Setup, Planning and Support using Virtual Server and Disk Imaging technologies. Prometric Testing Center Infrastructure Maintenance & Support

Frequently Asked Questions about Paul Curran

What company does Paul Curran work for?

Paul Curran works for Microsoft

What is Paul Curran's role at the current company?

Paul Curran's current role is Snr Platform Service Engineering Manager.

Who are Paul Curran's colleagues?

Paul Curran's colleagues are K D, Aditya Sharma, Taslim Bhati, David Borja Escudero, Marcel Marcel, Joe Zhu, Vina Widiani.

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