Matthew Pendleton Email & Phone Number

• Partnered with project leads to apply Change Management methodologies to initiatives from proof of concept to full deployment.
• Completed impact assessments to determine the degree of impact on associates for each initiative.
• Developed resistance plans to address potential areas of resistance before initiatives were implemented in the brands.
• Used data from the initiatives to identify important KPIs to monitor to ensure associates are adopting the new initiative.
• Developed plans to provide action steps to be taken when KPIs were not meeting targets.
• Developed socialization plans to ensure impacted groups were aware of the change and how it would impact their work.

• Sought out innovation to support and enhance the Engagement and Front End Operations Strategy.
• Led projects from conception through deployment at 184 stores across 5 states, balancing customer, associate engagement and financial targets.
• Maintained the prioritization of the Point-of-Sale enhancement backlog to ensure enhancements supported the company strategy and key initiatives.
• Completed User Acceptance Testing for IT updates impacting Point of Sale.
• Created and maintained Standard Practice Training Aids for Front End, Cash Office, and Service Center.

Lagrangeville, New York