• Partnered with project leads to apply Change Management methodologies to initiatives from proof of concept to full deployment. • Completed impact assessments to determine the degree of impact on associates for each initiative.• Developed resistance plans to address potential areas of resistance before initiatives were implemented in the brands.• Used data from the initiatives to identify important KPIs to monitor to ensure associates are adopting the new initiative. • Developed plans to provide action steps to be taken when KPIs were not meeting targets. • Developed socialization plans to ensure impacted groups were aware of the change and how it would impact their work. • Used learnings from Proof of Concept and Pilot to improve communication and reinforcement plans to support lasting change in Brands to maximize ROI for initiatives. • Developed multimedia training and communication materials to support associate knowledge building for new initiatives. • Completed after action reviews to develop continuous improvement plans for future initiative implementations.

• Sought out innovation to support and enhance the Engagement and Front End Operations Strategy. • Led projects from conception through deployment at 184 stores across 5 states, balancing customer, associate engagement and financial targets. • Maintained the prioritization of the Point-of-Sale enhancement backlog to ensure enhancements supported the company strategy and key initiatives. • Completed User Acceptance Testing for IT updates impacting Point of Sale.• Created and maintained Standard Practice Training Aids for Front End, Cash Office, and Service Center.