• Utilize proprietary software applications to provide accurate input and labels for various projects.• Ensure the delivery of high-quality curated data to enhance products and services.• Support the training of new tasks and initiatives, working hand-in-hand with technical staff.• Engage in diverse writing assignments aimed at refining generative AI models.

Senior Service Operator• Launched successful advertising platform, while maintaining comprehensive company data standards through JIRA tracking and a strong attention to detail. Daily time-sensitive Quality Assurance audits, video editing, file transcoding, metadata application and delivery optimization.• Consolidated and implemented taxonomy structure for 250,000 digital assets into a centralized content hub, improving searchability through AI Machine Learning and enabling quick access to critical content.• Spearheaded the curation and production of a robust games metadata and video content repository, resulting in an increase in company revenue and a notable influx of new customers.• Coached employees and conducted Confluence document creation for divisional workflow planning, budgeting, presentation decks and marketing materials.• Led cross-market industry trends research, content scheduling and data analysis, leading to an improvement in weekly executive reporting accuracy and informed business decisions.

Product Operations / People Manager• Introduced and launched multiple Emmy award-winning content databases, applications, and initiatives from idea stage to launch. Outlined specs and requirements for Engineering design team, followed by feedback, systematic debugging and collaborative troubleshooting.• Directed hiring and mentorship of Operations teams in the US, and localization units in Korea, Japan & Taiwan, while supporting and advocating for increased international collaboration.• Developed tailored standards for third-party customers, leading to an improvement in data accuracy and a reduction in client complaints, establishing a reputation for excellence in data delivery.

Asset and Metadata Coordinator• Co-developed a system of content acquisition, metadata labeling and file ingestion management for a developing suite of video content.• Led the development of taxonomy and tagging for 1000's of games, DLC, wallpapers, and trailers in the Sony PlayStation Store, leading to an increase in user engagement and improved content discoverability.• Subject matter expert and company representative at E3 trade show, CES and GDC Conference, establishing company awareness among several undeveloped entertainment industries.

San Francisco Bay Guardian • Twitchfilm • Bitmob• Authored engaging reviews, previews and features on music, film and video games for online publications and a major weekly alternative newspaper.• Podcast guest and accredited film press.Publications• Galvin, Peter; Cox, Claire; Walker, Nathanne. MURDERDRONE. Solar Luxuriance. 2016.Crucial Blast Press. 2024.

Played a key role in promoting the 49th annual San Francisco International Film Festival. • Upheld relations with international press, guests and filmmakers.