Quality Assurance Analyst with expertise in efficiently managing and resolving issues within project management systems. Proficient in implementing and configuring new business rules, validating data integrity through SQL queries, and conducting thorough regression testing. Skilled in international customer collaboration and adept at maintaining synchronization across development, QA, and production environments for seamless builds. Ability to assign and coordinate tasks among analysts, ensuring the smooth execution of resolutions and ongoing rule maintenance.

Conducted thorough testing of multiple web and mobile applications on various platforms for company clients, ensuring high-quality quality assurance Involved in the defining Test Strategy, created Test Plans, Test Cases, and prepared test data for assigned application modules in accordance with functional requirements and tech specificationsPerformed different types of testing: sanity, regression, acceptance, accessibility, cross-browser (Edge, IE, Firefox, Safari, Chrome), cross-platform (Windows, Linux, Mac OS), non-functional, etc.Involved in system integration, data visualization and user acceptance testing in later stages of SDLCUtilized JIRA for bug reporting and trackingRetrieved iOS & Android applications logs using Xcode & ADBAnalyzed the logs to find the root cause of the issuesCreated & executed API collection using Postman using documentation from SwaggerDeveloped SQL queries to verify application expected behavior and get test dataFacilitated and maintained a collaboration environment for the QA team through Google Cloud services (Google Drive, Google Docs Suite), and other communication/ team management tools like Slack, Confluence Tracked the status of filed bugs, followed up on them with developers to help resolve any arising issues, and retested the fixed bugs to close the ticketsTook part in Design Review, Requirement Review, Sprint Planning and Retrospectives, Daily Scrum, presented newly reported issues on Bug Scrubbing meetings Oversaw several projects, ensuring the certification of new builds before releasePrepared Test execution status reports and defect reports for management review and project presentationsCollaborated with Project Management and Development teams and other stakeholders Participated in defining strategy for regression testing and test automation and coordinated execution with the automation team Automated regression test cases using Selenium WebDriver/Cucumber/Java

- Developed and implemented sales strategies that resulted in a 15% increase in overall sales revenue- Led a team of 2 sales representatives, providing coaching and training to ensure consistent achievement in sales- Managed and supervised three teams of installers and helpers, ensuring efficient and timely completion of projects- Monitored and evaluated team performance, providing constructive feedback, and implementing improvement strategies to enhance overall efficiency and quality of work

- Coordinated with clients and contractors to effectively communicate project requirements, resolve issues, and ensure the highest customer satisfaction - Built and maintained strong relationships with clients by providing personalized product recommendations, conducting product demonstrations, and addressing customer inquiries- Collaborated with the sales team to develop and implement effective sales strategies, resulting increase in overall sales volume- Conducted market research on floor covering materials brands to pick the highest quality options- Actively followed up with customers to provide post-visit support, maintained long-term relationships, to bring more revenue for the business