I am a highly experienced hospitality professional with a Bachelor's degree in Business Management and over eight years of customer-facing work experience, currently serving as a Duty Manager at Mount Wolseley Hotel, Spa & Golf Resort. My career demonstrates a proven track record of effectively managing operations and delivering exceptional customer service.With several years of seasonal hospitality experience in prestigious and exclusive club settings in the United States, I have honed my skills in front-of-house operations, including front desk management, concierge services, and event coordination. I am passionate about creating memorable guest experiences, anticipating their needs, and ensuring satisfaction with a sense of urgency and pride. My roles have involved collaborating closely with diverse and international teams to achieve our shared objectives, which has allowed me to gather valuable skills and experience. I possess excellent communication and interpersonal skills, enabling me to interact effectively with guests and provide personalized service. Committed to continuous learning and professional development, I am eager to take on new challenges and grow within the hospitality industry.